In the mean time I have found out an easier way of doing what I want:
my $transaction = RT::Transaction-new(RT::SystemUser);
$transaction-Load(43397);
my $user = RT::User-new(RT::SystemUser);
$user-Load($transaction-Creator);
my $ticket = RT::Ticket-new($user);
$ticket-Load(4747);
Hi
We're attempting to gain access to RT to index it with a third party
application over https and we aren't sure what the type of authentication
the secure RT site employs when we get to the login screen, Is it Basic
HTTP Authentication, NTLM Authentication, Form-Based Authentication?
Regards,
We're attempting to gain access to RT to index it with a third party
application over https and we aren't sure what the type of
authentication the secure RT site employs when we get to the login
screen, Is it Basic HTTP Authentication, NTLM Authentication, Form-Based
Authentication?
The default
Hi all,
We would like to proxypass traffic for RT for various reasons. This
works perfectly for most applications and for about 95% of RT. The issue
is in the Query Builder. The Results.html contains spaces in the URL.
This causes problems for Apache's proxypass / proxypassreverse. It
Am 16.04.2013 13:48, schrieb Maciej Dobrzanski:
$ticket-Correspond(Content = $transaction-Content);
I think
$ticket-Correspond(Content = $transaction-ContentAsMIME);
is what you search for.
Chris
I have a couple users that can't be trained to CC each other, and they need to
be CC'd on everything they create, but they also aren't the only ones creating
to the queue so I can't just set them as a watcher for the queue.
Basically I would like to check on create to see if they are one or the
On Mon, Apr 15, 2013 at 09:48:42AM -0400, Jessica Reuter wrote:
I can't click on that link when it pops up (although since I was using a
terminal I didn't
realize it was a link to begin with),
It's a URL - just copy and paste it into a browser if your terminal
doesn't make them clicky.
On Tue, Apr 16, 2013 at 09:52:29AM -0500, Peter Boguszewski wrote:
We would like to proxypass traffic for RT for various reasons.
This works perfectly for most applications and for about 95% of RT.
The issue is in the Query Builder. The Results.html contains spaces
in the URL. This
On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal vad...@gmail.com wrote:
I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
config like below.
Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail )
);
Set(@MailPlugins, qw(Auth::MailFrom
Hi Asif,
Can you test basic functionality. Like change the status with:
Status: resolved
at the top of your reply email. I'm just wondering if CommandByMail isn't
working or you are just having issues with the interaction with Custom Fields.
I just installed CommandByMail, but it was on
Thanks for bearing with me; apparently it was a configuration issue on my
end and it's fixed now.
On Tue, Apr 16, 2013 at 2:39 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Apr 15, 2013 at 09:48:42AM -0400, Jessica Reuter wrote:
I can't click on that link when it pops up
Hi all,
I have RT and its database installed and running properly, but now I need
to set up the web server. I'm quite confused on how to do that, even with
the readme -- it's really just given me more questions than answers. If
anyone could help me out with a few of these questions, I'd really
On Fri, Apr 12, 2013 at 05:01:38PM -0500, Ken Johnson wrote:
I recently upgraded an RT installation from 3.4.5 to 4.0.7, in
parallel to the original installation, and am still testing RT 4.0.
In general things look good now, but I receive this warning in the
Apache2 error.log when I
On Wed, Apr 17, 2013 at 12:46 AM, Jessica Reuter
jessicawrite...@gmail.comwrote:
Hi all,
I have RT and its database installed and running properly, but now I need
to set up the web server. I'm quite confused on how to do that, even with
the readme -- it's really just given me more questions
Hello,
I've noticed a discrepancy in the time displayed in the ticket body when an
transaction is entered via e-mail. Looking at the SMTP headers directly from
the RT GUI it shows the time as being correct in the Received: sections of
the header however the Date: field shows the time in GMT.
I am having this same problem in RT 4.0.7, but your solution doesn't work for
me as there is no OwnTicket option in Group Rights under either group or
queue configurations.
What is the new way of limiting ticket ownership to priveleged users?
-- Paul --
--
View this message in context:
On Tue, Apr 16, 2013 at 4:01 PM, Miles Scruggs mi...@digitalphotobox.netwrote:
Hi Asif,
Can you test basic functionality. Like change the status with:
Status: resolved
at the top of your reply email. I'm just wondering if CommandByMail isn't
working or you are just having issues with
On 04/15/2013 12:31 PM, Kevin Holleran wrote:
There are several other queues A,B,C,D etc that the ticket would move
through and needed approvals through every step.
Use RT's built in approvals; they do just what you want. Some docs:
Paul,
To own a ticket, you have to have the right to Take a ticket.
Kenn
On Tue, Apr 16, 2013 at 7:31 PM, hopcon suppo...@hopkinsonconsulting.com.au
wrote:
I am having this same problem in RT 4.0.7, but your solution doesn't work
for
me as there is no OwnTicket option in Group Rights
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