Hi, Thanks for replying.
Does it means basically no extra step should do on plugin during minor version
upgrade?
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Thursday, May 23, 2013 1:27 PM
To: Thomas Lau
Cc:
On Thu, May 23, 2013 at 11:40 AM, Arun ragini arunrag...@gmail.com wrote:
Hi,
Thanks for the help, SLA CF has been created (by running make inidb) with
no values do I need to add the following SLA configuation like 4h, 2h and
2d ? .
Yes. Add the values.
I have the following SLA
On Thu, May 23, 2013 at 12:31 PM, Thomas Lau thomas@principleone.comwrote:
Hi, Thanks for replying.
** **
** **
Does it means basically no extra step should do on plugin during minor
version upgrade?
Shouldn't be. Create a dev environment where you can play with things and
you
Hi guys,
Just wondering if there are any plugins or ?? That would facilitate alternative
ways of visualising work to do like agile or kanban or ??
I'm thinking this could be helpful for teams and individual users to prioritise
their work.
Thanks,
Chris Herrmann
Far Edge
+612 84251400
+614
Just realise this is almost exactly the question I asked several weeks ago but
had no responses...
Chris Herrmann
Far Edge
+612 84251400
+614 03393309
http://www.faredge.com.au
On 23/05/2013, at 20:17, Chris Herrmann chrisherrma...@gmail.com wrote:
Hi guys,
Just wondering if there are any
cool I did that, I have set 2h and 4h for two tickets.
I was assuming that I get notification to respond and with some kind of
alert, do I need to run some tool in the backend or is it like I need to
open the ticket for SLA to take effect ? (one ticket is new and the other
ticket is open status)
On Thu, May 23, 2013 at 2:22 PM, Arun ragini arunrag...@gmail.com wrote:
cool I did that, I have set 2h and 4h for two tickets.
I was assuming that I get notification to respond and with some kind of
alert, do I need to run some tool in the backend or is it like I need to
open the ticket for
On Thu, May 23, 2013 at 2:17 PM, Chris Herrmann chrisherrma...@gmail.comwrote:
Hi guys,
Just wondering if there are any plugins or ?? That would facilitate
alternative ways of visualising work to do like agile or kanban or ??
I'm thinking this could be helpful for teams and individual users
I'm putting an RT system online for our service department. At the
present time, the site will be internally accessible only but Internet
email correspondence with clients will be permitted. To control
confidentiality, it's been requested that the requestor email be
disabled by default for all
I just lost my Service Desk database. I did a test creating a ticket,
saw what I wanted, then restored the database previously. It didn't
restore. So I dropped all tables, did a restore. RT broke. I checked the
tables restored it only did 45 out of 68.
So now I get to rebuild the RT
On 5/23/13 11:05 AM, Cena, Stephen (ext. 300) wrote:
I just lost my Service Desk database. I did a test creating a ticket,
saw what I wanted, then restored the database previously. It didn't
restore. So I dropped all tables, did a restore. RT broke. I checked the
tables restored it only did 45
No errors showed up in the command prompt when I ran the back up. I did
get the warning: don't put a password in the file its dangerous (which
I expected).
First, I used the GUI to restore (MySQL Workbench). I pointed it to the
.SQL file, told it to overwrote 'rt4service' and clicked Import. It
On 05/23/2013 06:40 AM, Cena, Stephen (ext. 300) wrote:
I'm putting an RT system online for our service department. At the
present time, the site will be internally accessible only but Internet
email correspondence with clients will be permitted. To control
confidentiality, it's been requested
Does the interpretation of %M vs %m vary from Linux to Linux (or between Linux
and other *nixes)?
When I first set up my backups I found that following the linked page to the
letter I got timestamps with YearMinuteDate instead of YearMonthDate. I do a
nightly SQL backup, followed by a backup
On 05/23/2013 11:16 AM, John Buell wrote:
Does the interpretation of %M vs %m vary from Linux to Linux (or
between Linux and other *nixes)?
When I first set up my backups I found that following the linked page
to the letter I got timestamps with YearMinuteDate instead of
YearMonthDate. I
Fixed the issue. PEBKAC. It helps if you actually back up the RT
database not something else. Looks like I'm set.
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
s...@qvii.com
Thank you for helping us help you help us all.
--For email related issues, please
On 05/23/2013 03:45 PM, Gary McRae wrote:
Then I “apt-get install rt4-extension-assettracker” and it installs
without any errors.
Then I put “Set(@Plugins, qw(RTx::AssettTracker));” into RT_SiteConfig.pm.
You're spelling it wrong ---^^^
RTx::AssetTracker
--
RT Training in
On 05/23/2013 04:42 PM, Gary McRae wrote:
Hi,
Thanks for your prompt reply.
I changed the spelling but it made no difference.
Any other ideas would be appreciated.
Show logs with the correct spelling.
BTW, when I reply like this should I reply to you personally or to a list?
The list.
On 17 May 2013, at 10:45, Ruslan Zakirov wrote:
On Fri, May 17, 2013 at 6:37 PM, saxmad g.ma...@fairfx.com wrote:
I'm on Postgres 9.2 on Debian Wheezy.
So is this a Postgres issue or an RT upgrade issue ?
Both. RT uses something that is deleted. Pg deleted something that is
used
by
I changed the spelling:
Here is the config entry Set(@Plugins, qw(RTx::AssetTracker));
No Luck, here is the response:
root@debianRT:~# service apache2 restart
Syntax error on line 36 of /etc/request-tracker4/apache2-modperl2.conf:
Can't locate RTx/AssetTracker.pm in @INC (@INC contains:
* Gary McRae gar...@bitek.com.au
root@debianRT:~# service apache2 restart
Syntax error on line 36 of /etc/request-tracker4/apache2-modperl2.conf:
Can't locate RTx/AssetTracker.pm in @INC (@INC contains:
/usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib
/etc/perl
Thanks Jeremy,
I tried
Installing the module would probably improve the situation, e.g.
cpan RTx::AssetTracker
assuming `cpan` is setup to do the right thing (or via the debian ports system,
perhaps).
It did not work.
-Original Message-
From: Jeremy Mates (インターネット配管工)
On Thu, May 23, 2013 at 8:27 PM, Gary McRae gar...@bitek.com.au wrote:
I changed the spelling:
Here is the config entry Set(@Plugins, qw(RTx::AssetTracker));
No Luck, here is the response:
root@debianRT:~# service apache2 restart
Syntax error on line 36 of
Thanks for suggestion,
root@debianRT:~# find / -type f -name 'AssetTracker.pm'
/tmp/rt-extension-assettracker-master/lib/RTx/AssetTracker.pm
root@debianRT:~#
From: Asif Iqbal [mailto:vad...@gmail.com]
Sent: Friday, 24 May 2013 3:34 PM
To: gar...@bitek.com.au
Cc: rt-users Users
Subject:
The file appears here
/tmp/rt-extension-assettracker-master/lib/RTx/AssetTracker.pm
I had downloaded and unpacked master.zip but I did not know what to do with
it after that.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Gary
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