Thank you Kevin.
For the second point, yes that was the question was about a more versatile
way than selecting all the checkboxes...
In fact I was trying to remove the word "Subject" from the boxes without
removing the subject itself.
Thanks again.
Gaston
2014-09-19 12:01 GMT-04:00 Kevin Falcon
Hi All
Being rather new to RT and having never programmed in PERL before, is there
any examples or articles on how to write User Defined Scrips for Custom
Fields in Assets?
What I am looking to do is to trigger a Scrip when an Asset is created or a
particular custom field is modified.
One of
On Fri, Sep 19, 2014 at 10:16:46AM -0400, Gaston Huot wrote:
> 1- Could someone explain to me the difference between "Asset tracker"
> extension
> and "Assets" extension ?
We wrote and maintain Assets
http://bestpractical.com/assets/
The authors of Asset Tracker don't appear to be responsive, n
I still suspect that the SLA extension is interfering, but without a debug
log it's almost impossible to offer any further suggestions.
On 20/09/2014 1:10 am, "andriusk" wrote:
>
>
>
> There is only one scrip in TransactionBatch mode applied to my test Queue.
>
>
>
> --
> View this message in con
I have RT 4.2.7 fully installed on an Ubuntu (virtual) server. Still many
things that I don't understand perfectly, but so far so good. RT is a
fantastic ...request tracker! Easy to use, versatile, powerfull.
I have 2 questions:
1- Could someone explain to me the difference between "Asset tracker
On Fri, Sep 19, 2014 at 06:33:15AM +1200, kjcsb wrote:
> Since upgrading to RT 4.2.6 users can no longer see their reminders in the
> My Reminders section of the At a Glance page. The reminder is visible on the
> original ticket and has an owner and a due date. Any suggestions on how to
> debug thi
There is only one scrip in TransactionBatch mode applied to my test Queue.
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Catch-all-ticket-changes-in-one-scrip-tp58372p58586.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
--
RT Traini
On Thu, Sep 18, 2014 at 01:04:39PM -0400, Mitch Kyser wrote:
> Ok, after double checking my csv file and running a few more tests;
>
> If there is no user in the HeldBy field then the import will add the user in
> the csv file.
>
> If the user in the csv file is different from the user already in
On Sat, Sep 20, 2014 at 12:44:46AM +1000, Alex Peters wrote:
> When you change a ticket's subject and status in a single update, two
> transactions are created. A TransactionBatch scrip should run only once for
> both transactions. The SLA extension seems to be interfering with this
> expected be
On Fri, Sep 19, 2014 at 03:24:19PM +0200, markus.wildb...@eu.magna.com wrote:
> I've encountered a problem after the upgrade to 4.2.7:
> In the system saved search "10 newest unowned tickets " the string "Take" is
> not translated anymore. Is there something i can do?
> All worked fine before the u
Please supply a debug log covering the above updates.
Is it possible that the scrip is not applied to the relevant queue in batch
mode?
On 20/09/2014 12:54 am, "andriusk" wrote:
>
>
> I think that the Due and Priority may be the problem. Here I changed
> Subject, Status, Due, Priority (SLA not c
I think that the Due and Priority may be the problem. Here I changed
Subject, Status, Due, Priority (SLA not changed), and still I get separate
TransactionBatch run for each (Subject,Status), (Due), (Priority).
The last two fires two separate Batch Scrip commits.
--
View this message in conte
Scenario #2 is the expected behaviour according to all scrip documentation
included with RT. The SLA extension appears to be contradicting this.
Therefore, I still believe that the SLA extension is at fault and that a
bug report for the SLA extension should be submitted via the URL given in
my pre
I would try to explain my situation again.
I want to make "AfterAllTicketChanges" scrip, which will work in
TransactionBatch mode, and fire after all changes to the ticket was made on
update off any ticket information.
Now, when I change the SLA field, it changes the the Due and the priority of
t
Hi there!
I've encountered a problem after the upgrade to 4.2.7:
In the system saved search "10 newest unowned tickets " the string "Take"
is not translated anymore. Is there something i can do?
All worked fine before the update. What is missing now?
Greetings,
Markus
--
RT Training November 4
Hi,
Am 19.09.2014 13:37, schrieb markus.wildb...@eu.magna.com:
> Since the update to 4.2.7 i figured out, that there is a new issue
> regarding the (german) translation.
>
> For the ticket-status, "open" has to be translated to "offen". On the
> other hand,
> in the Self-Service area, "open" hast
Hi there!
Since the update to 4.2.7 i figured out, that there is a new issue
regarding the (german) translation.
For the ticket-status, "open" has to be translated to "offen". On the
other hand,
in the Self-Service area, "open" hast o be translated to "offenen" because
of the context "Meine o
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