Re: [rt-users] Do not email user if they are requestor when also admin cc of a queue

On further thought, I realise that a custom condition on the "send email to Admin CCs" scrip is not a solution—you can only use such a condition to send either all admin CC emails or none (i.e. you can't send to some admin CCs and not others this way). To achieve your desired behaviour without adj

Re: [rt-users] Issues with Article Permissions

On Thu, 5 Mar 2015 12:06:55 +1100 "Matthew Crozier" wrote: > I'm having an issue when attempting to create a new article as the > root (SuperUser rights) account. It simply says "Permission denied" Check your error logs. Running rt-validator --check might also be a good idea. - Alex

Re: [rt-users] script to check out if max attachment size is reached

On Fri, 06 Mar 2015 12:42:38 +0100 Loïc Cadoret wrote: > Greetings rt-users followers, > > I would like to create a script that check out if the max attachment > size of a response is reached and if so, send an autoreply to the > requestor informing him that his documents are too heavy. Indeed,

Re: [rt-users] RT saves data in quoted-printable, why???

Hi, On Thu, Mar 05, 2015 at 06:37:21PM -0500, Alex Vandiver wrote: > On Fri, 6 Mar 2015 00:06:32 +0100 Václav Ovsík > wrote: > > https://issues.bestpractical.com/Ticket/Display.html?id=29735 > > Aha -- thanks for digging that out! I thought I vaguely recalled > something in this area previously

[rt-users] Show recipient on ticket update - not working

Hi all, I have both the 'Recipients' and the 'Scrips and Recipients' sections empty when I resolve/reply to a ticket. I mean, I see no recipients and no check boxes. I have no warnings/errors in the log. What can it be that is causing this behavior? Thank you in advance. Cris

[rt-users] script to check out if max attachment size is reached

Greetings rt-users followers, I would like to create a script that check out if the max attachment size of a response is reached and if so, send an autoreply to the requestor informing him that his documents are too heavy. Indeed, customers send documents to our customer services but sometimes

[rt-users] Search users with special searches on "RT on the glance"

Hello, we have different users with different by-group or globally-saved-searches on their own "RT at the glance". In the WebInterface I only can find by user which saved-search is on this users "RT at the glance". Is there a way to do this vice versa, so to find by saved-search, on which user

Re: [rt-users] Upgrade to 4.2.9 Lost Dashboards.

Hi Alex, I have upgraded from 4.0.4, But the strange thing is that some people kept their dashboards and some didn't. Sam -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Vandiver Sent: 05 March 2015 19:57 To: rt-users@lists.bestprac