Hi
I have setup approvals following this doc:
https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html.
I would like to setup multiple approvers based on a value in a custom
field. Is this possible and if so can anybody point me in the right
direction or to a doc that I can re
Hi Y'all
Good morning, I installed RT- activity report and I get this error "An
internal RT error has occurred. Your administrator can find more details in
RT's log files."
Please I need help.
Thank you
|The answer is in the logs, but if you performed this step rm -fr
/opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R ||apache:apache /opt/rt4/var/mason_data|
This is on Centos anyway.
HTH
On 14/09/2015 10:01, Lorraine Johnson wrote:
Hi Y'all
Good morning, I installed RT-
Le 14/09/2015 10:27, Kobus Bensch a écrit :
> Hi
>
> I have setup approvals following this doc:
> https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html.
>
> I would like to setup multiple approvers based on a value in a custom
> field. Is this possible and if so can anybody poin
Sorry my bad. It should be chown not chmod and if the directory does not
exist create it first then do the chown.
On 14/09/2015 10:49, Lorraine Johnson wrote:
I again tried the solution you gave me, but am getting this error
invalid mode ' apache:apache'.
Please I am a newbie, kindly help me
Thank you very much Kobus, the chown command worked.
Unfortunately I cant find the activity report. I used the link https:///Reports/Activity/index.html but I get this error
"
The page you requested could not be found
Please check the URL and try again."
Dont know if I should do the installatio
Not sure. Did you restart apache after the install and after the chown?
I have that plugin install and all is working fine for me.
On 14/09/2015 12:14, Lorraine Johnson wrote:
Thank you very much Kobus, the chown command worked.
Unfortunately I cant find the activity report. I used the link
Hello,
I have a new RTIR installation with Gossamer Threads. The menus are
there, just none of the queues or groups. I didn't even notice until I
tried restarting mod_perl after some other modifications. It failed
because of the missing queues. They fixed the start-up failure, and I
presumed th
Hello Kevin,
I found a solution on my own now - maybe interesting for somebody.
Quick discription:
1. I recognize the external ticket number with regex from subject and write
this number to a Custom Field
2. search for existing tickets with same value in same Custom Field and merge
the tickets
I can write a report that looks like this...
Status = 'open' AND Queue = 'Bugs' AND 'CF.{Community Bug}' LIKE 6499
Is it possible to write a report where one of the elements is to be filled
in later, e.g.
Status = 'open' AND Queue = 'Bugs' AND 'CF.{Community Bug}' LIKE ?
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