The configuration option to look at is the one identified in the
message: $RedistributeAutoGeneratedMessages
You can read about it in your RT_Config or here:
https://docs.bestpractical.com/rt/4.2.12/RT_Config.html#Application-logic
Something about the incoming message is causing RT to
As the title says... attaching something to a ticket only works for
privileged users. I'm guessing this is some sort of permissions issue, but
I am unable to find anything that explicitly allows or denies adding
attachments to a ticket.
Anyone have any ideas?
- gf
-
RT 4.4 and RTIR
After doing some digging, it appears the issue was due to the queue’s scrips
being disabled on the upgrade. After re-enabling them, the issue is resolved.
--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633
> On Mar 29, 2016, at 3:35
Hi Geoff,
If you’re talking about 4.4.0, this is a known issue that will be fixed in
4.4.1. In the meantime, attached you’ll find a patch that should fix the
problem for you.
Thank you,
Dustin
> On Mar 30, 2016, at 5:18 PM, Geoff Fountain wrote:
>
> As the title
On Wed, 30 Mar 2016 17:41:02 +0200
Peter Viskup wrote:
> we are experiencing issue with full text indexer
What version of RT? That's a symptom of RT 4.0.9 or earlier; gradi4.0.10
contains a fix that makes RT simply skip that attachment.
- Alex
-
RT 4.4 and RTIR
On Wed, 30 Mar 2016 21:32:37 -0700
Alex Vandiver wrote:
> What version of RT? That's a symptom of RT 4.0.9 or earlier; 4.0.10
> contains a fix that makes RT simply skip that attachment.
Actually, my mistake -- it was fixed in 4.0.3:
Hello all,
just trying to figure how to setup RT with use of gpg-agent.
Tried to start gpg-agent this way:
root@server:~# gpg-agent --daemon --pinentry-program
/usr/bin/pinentry-curses --home /opt/rt4/var/data/GnuPG
And then in RT_SiteConfig.pm:
Set( %GnuPG,
Enable => 1,
On 3/30/16 7:52 AM, Peter Viskup wrote:
Hello all,
just trying to figure how to setup RT with use of gpg-agent.
Tried to start gpg-agent this way:
root@server:~# gpg-agent --daemon --pinentry-program
/usr/bin/pinentry-curses --home /opt/rt4/var/data/GnuPG
And then in RT_SiteConfig.pm:
Set(
Joop wrote:
> Anything that isn't in RT_SiteConfig.pm has a default that should give
> you a working RT.
> You didn't change anything in RT_Config.pm?
>
> I'm at the end of my wits. Can't think of anything that would cause this
> without having access to the systems.
RT_Config.pm is untouched.
Hi,
I have narrowed down the issue to being a missing configuration with RT
permissions - not an issue with any ISP in particular.
If a reply is sent via a mail client, RT logs this message...
[4020] [Tue Mar 29 15:46:51 2016] [info]:
That's odd.
I added the following to RT_SiteConfig.pm:
Set(%CustomFieldGroupings,
'RT::Ticket' => [
'Custom Fields' => ['A', 'B',
'C', 'D', 'E',
'F', 'G', 'H',
Hello all,
we are experiencing issue with full text indexer which seems to be
related to HTML email with tag ""
(28398 characters long) which seems to cause rt-fulltext-indexer fail
to update full text index.
We do see following debug messages:
Found attachment #3085
[834] [Wed Mar 30 12:33:32
On 29-3-2016 22:49, Jeffrey Pilant wrote:
>
> Joop wrote:
>
> > In 4.2 BP introduced the concept of CustomFieldGrouping where you can
> > add CFs to other metadata blocks like Dates or People thats why
> > ShowSummary is different.
> > Could it be that the configuration variable todo wiht
13 matches
Mail list logo