Re: [rt-users] Unable to drag files to attach them?

Thanks for the clarification. After talking with more users, it looks like some hadn't tried it since the 4.4.1 update but still assumed it was broken, while others were dropping into the message field and not the drop target. Still others were dragging images from websites, and thinking RT wasn't

Re: [rt-users] Unable to drag files to attach them?

Hi Landon, Alex, > On Nov 8, 2016, at 14:51, Landon Stewart wrote: > On Nov 8, 2016, at 10:39 AM, Alex Hall > wrote: >> >> Hi all, >> Users are complaining that they can't drag/drop files to attach them to >> tickets. I

[rt-users] RT Script has stopped working

Hello All, Some thing strange just started happening today. ONLY script #3 "On Create Autoreply To Requestors" has stopped working. Has anyone else encountered this issue before? And if so how did you resolve? All other scripts are running and working as they should. This is a very strange

Re: [rt-users] Unable to drag files to attach them?

I'll pass this along, thanks. I think the confusion, then, is that the text says "Drag files here or click to attach". Odd that it says to drag files if there's no JS to support that feature. I'll see about changing the text in the html so users don't expect this option. On Tue, Nov 8, 2016 at

Re: [rt-users] Unable to drag files to attach them?

On Nov 8, 2016, at 10:39 AM, Alex Hall > wrote: Hi all, Users are complaining that they can't drag/drop files to attach them to tickets. I can't see the screen, so don't use a mouse, so can't test this first-hand. Are there browsers or other

[rt-users] avoiding duplicate emails for transaction types

Hi all, I'm setting up some email notifications, and am wondering how RT handles sub-types of transactions. I'm making a template to be used when a ticket is created, and others for when a ticket has its status or priority changed. Those three are all transactions, but I also have a template that

Re: [rt-users] Slowness engine change after Mysql

Hello Guillaume, Thanks for your help, but make the recommended change and I'm still slow and many querys in sending data. If anyone has any other suggestions I would appreciate it. regards On 05/11/16 08:14, Guillaume wrote: Try adding this to your my.cnf under [mysqld] :

[rt-users] Unable to drag files to attach them?

Hi all, Users are complaining that they can't drag/drop files to attach them to tickets. I can't see the screen, so don't use a mouse, so can't test this first-hand. Are there browsers or other variables that are known to stop this functionality, or did I disable something I shouldn't have?

[rt-users] Suggested config to run RT on Amazon EC2 server

Hi, We are planning to move our RT instance to the cloud, using an EC2 server running Ubuntu. Should we use a t2.small (1 CPU 1 Gig ram) or a t2.medium (2 CPU 4 Gig ram) ? Our usage is light, 10 new tickets per day approx. Thanks in advance, -- *François MEEHAN* IT Manager | Responsable TI

Re: [rt-users] "Hidden" tickets suddenly appear

> You need to find out what is preventing the ticket from showing up in > your query. One of your AND conditions may not be met so the ticket > does not show up. Are you saving your Email that is creating the missed > tickets? You could try submitting a similar Email to see if it has the > same

[rt-users] Problems with numerical username (External authentication)

Hi, I am using RT (4.4.1) with external authentication (Active Directory) the problem is that our AD uses a numerical value as username, so, when RT try to Load the user information it found a numerical value and execute "LoadById". My dirty solution, at the moment, is to change the regular

[rt-users] Different signature per queue

Trying to make different signature per queue. Don't want to use templates but $SignatureAboveQuote. I understand this can be done by changing html/Elements/MessageBox. Didn't find some callback for this. Want to do something like: if ($Ticket->QueueObj->Name contains "first") $signature =