[rt-users] rt-3.4.2 - Problem with rt-mailgate - POSTFIX

Title: rt-3.4.2 - Problem with rt-mailgate - POSTFIX Hi! I have a problem with executing the script rt-mailgate. I get a Command died with status 1 message. Please help me. Maillog: Oct 24 10:06:30 linuxtest postfix/smtpd[28935]: connect from gw1.cpb-software.ag[193.41.232.141] Oct 24

[rt-users] could not find component for path 'EditCustomFieldCombobox'

Hello, when I try to edit a ticket with a custom field Combobox RT outputs an error. Other custom fields work well. Can someone give some advice what can be wrong? RT version 3.4.6. Thanks for any help, Kazimieras error:could not find component for path 'EditCustomFieldCombobox'

[rt-users] Add a custom watcher type

Hello List, I received a request from our users: They'd like to have another watcher type called Solver (like Cc, AdminCc, Requester) to tickets. I could not find any hints in the documentation -- can it be configured somewhere? Any pointers appreciated. tia Thomas Dietmaier. -- Dataphone

Re: [rt-users] Add a custom watcher type

Make it a custom field .. that way you wont have to tinker with the base code. Roy Thomas Dietmaier wrote: Hello List, I received a request from our users: They'd like to have another watcher type called Solver (like Cc, AdminCc, Requester) to tickets. I could not find any hints in the

Re: [rt-users] sending ticket attachments via soap

This is the directory where I have my RTSoap.pm, I wanted to have the SOAP related modules independent. you can easily place it in local/lib/RT and remove that line or modify it to /opt/rt3/local/lib/RT Regards; Roy Torsten Brumm wrote: Hi Roy, in your SOAP Perl Scrip, you do: use lib

[rt-users] befuddling permissions problem...

So, I've got this really befuddling permissions problem now with my RT 3.6.1 setup. I've got two queues, and four classes of users. The queues are Customer/Production and Internal IT. The four classes of users are Users, Customers, Product Managers, and Operations. Customers should not be

[rt-users] Quick search

hi , I have recently installed RT 3.6.1 on fedora 4. am not able to view mails in Quick search menu.What might be likely cause for this problem? thx raghav ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RE: [rt-users] due date in business hours

Well, I went back and rechecked my cut 'n paste job, and it appears that whatever I changed a week ago is working now. I'm going to write this one down to PBKAC. Wish I could go back and apply this to all of our closed tickets (for my manager's reports). Would you happen to know of a solution

[rt-users] Self Service Security

The unprivileged user has currently the following rights: - ReplyToTicket - ShowTicket - ModifySelf But the user is still able to view *all* tickts from *any* user by changing the ticket-id in the request url. How can I fix this security issue, so that the user can only see his own tickts?

[rt-users] Re: Slow Queries

Here is another query that takes 6.95 secs Count: 198 Time=6.95s (1377s) Lock=0.00s (0s) Rows=1.1 (224), [EMAIL PROTECTED] SELECT DISTINCT main.* FROM (((Tickets main JOIN Groups Groups_1 ON ( Groups_1.Instance = main.id)) LEFT JOIN CachedGroupMembers CachedGroupMembers_2 ON (

[rt-users] How to specify a custom field in $DefaultSearchResultFormat

Some questions about displaying custom fields in search results: 1) Is this possible to do for queue-specific custom fields without code modifications? 2) What's the syntax for use in $DefaultSearchResultFormat in RT_SiteConfig.pm? 3) What about if the field name has a space in it? My

[rt-users] Search Builder problems

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I have a REALLY strange problem going on. There are a few tickets in the database that cant be located with Query Builder and don't show up on the quick search results page for the queue. It also doesn't show up if I do a Query Builder search on

Re: [rt-users] Problem configuring LDAP with AD

[EMAIL PROTECTED] wrote: AFAIK, inetOrgPerson doesn't exist in Active Directory. I've changed it to user, which is one of the choices I can see in ADSIEdit (the others are organizationalPerson, top, person.) Use the LDAPAttrMap I posted to the Wiki at

Re: [rt-users] Search Builder problems

J.D. What are the status's of those tickets? I believe that Deleted tickets don't show in a search, unless when searching by ticket #. Kenn LBNL J.D. Meek wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I have a REALLY strange problem going on. There are a few tickets in the

RE: [rt-users] Search Builder problems

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Both were new. I opened one of them and checked the search again to test and it still doesn't show up. Thanks. J.D. - -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 24, 2006 2:27 PM To: J.D. Meek

[rt-users] get rid of 'Goto Ticket' option

ver 3.4.5 Hello, We would like to get rid of this button (towards the top of the screen) for users that have no rights. We would like for our 'customers/requestors' not to be able to randomly punch in ticket numbers to see cases that they are not involved in... Thanks. -- Jim Bureau

RE: [rt-users] get rid of 'Goto Ticket' option

IMHO, there are much better ways (and more secure ways) of fixing this problem. In my case customers have secure queues and are members of groups that only have access to their secure queues. The only difficulty is that users must be added to the ticket system in order to gain access to their

Re: [rt-users] Re: Slow Queries

This is mysql bug that wouldn't be fixed in 4.1 branch, but is fixed in 5.x. I know how to fix this on RT side, but it's quite hard to implement a solution and I don't think we'll have enough time for this. Sorry. See also http://bugs.mysql.com/?id=20182 On 10/24/06, Asif Iqbal [EMAIL PROTECTED]

[rt-users] RT 3.4.4: problem with page loads

Hi, I'm having a problem with my install of RT on Ubuntu 6.06. I've followed the directions here: http://wiki.bestpractical.com/index.cgi?UbuntuInstallGuide The problem I'm having is that remote users who access my RT installation often do not get the entire page. Instead, they get the

[rt-users] SelfService: Interface Customization

Selfservice uses the same layout templates as the base RT. Is it possible to use an alternate stylesheet set for Selfservice? If yes, how? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

RE: [rt-users] Self Service Security

The unprivileged user has currently the following rights: - ReplyToTicket - ShowTicket - ModifySelf At least in my testing of v3.6.1 ShowTicket turned out to be Show ANY Ticket. :-) What I did was set up the Requestor to have the ability to view their own ticket. Go into Configuration,

[rt-users] RTFM/RT version question

I'm trying to upgrade from RT 3.4.2/RTFM 2.0.2 to RT 3.6.1. Seems I need to upgrade RTFM as well, so I tried 2.2.0RC4, since the dates seems to be similar. Kinda works, but not really. (I'm using the 3.4-retro css if that matters.) I never see the content of the articles, unless I view the

[rt-users] Custom Field Validation Question

I've added to our development server one of the custom field validations that was posted to the mailing list a while ago by Nick Metrowsky. The particular validation I've added is '(?#DateDDMM)^(0[1-9]|[12][0-9]|3[01])[-/.](0[1-9]|1[012])[-/.](19|20)\d\d', The question I have is whether or

Re: [rt-users] Dates Section]

The file says it will be removed from 3.6. I'm using 3.6.1. Is this going to be a problem for me? Mathew Snyder Ruslan Zakirov wrote: html/Ticket/Elements/EditDates and you should hide this CF in html/Ticket/Elements/EditCustomFields On 10/25/06, Mathew Snyder [EMAIL PROTECTED] wrote: I

Re: [rt-users] Dates Section

The file says it will be removed from 3.6. I'm using 3.6.1. Is this going to be a problem for me? Mathew Snyder Ruslan Zakirov wrote: html/Ticket/Elements/EditDates and you should hide this CF in html/Ticket/Elements/EditCustomFields On 10/25/06, Mathew Snyder [EMAIL PROTECTED] wrote: I