In transactions, when Field=Queue, the OldValue will capture the Queue
number of the old queue (where the NewValue captures the new Queue number).
Is that enough for you to write a scrip that grabs the old Queue value?
Stephen Turner wrote:
I have a customer (queue administrator) who would
Hi Akila,
This would probably be pretty easy to do with a cron script (sending a
report or triggering an action once a day). Using RT's API and perl, you
could just query for all tickets in a specific queue, then sort the results
by creator, then use those results to match your 10 criteria.
On Jul 11, 2007, at 4:34 AM, Andrew Lewis wrote:
Ok well as it turned out 3.6.4 is in Blastwave testing already so
I installed that. Error message generated looks very similar (txt
file attached).
May be pertinent to mention that the data is from a 3.2.1 system
which has been upgraded
I'd vote for a global scrip and trigger on the transaction Type and OldValue.
At 07:59 AM 7/11/2007, Stephen Turner wrote:
At Wednesday 7/11/2007 10:52 AM, Forrest Blount wrote:
In transactions, when Field=Queue, the OldValue will capture the Queue
number of the old queue (where the NewValue
Hello everyone...
RT 3.6.3, RHEL, Oracle DB.
I have a cron job I created in cron.hourly...its pretty simplistic and
the command works great when I run it directly. Being very new to
Linux, I was hoping one of you may notice something simple that I am
missing here.
#!/bin/sh
At Wednesday 7/11/2007 12:06 PM, Jeff Stark wrote:
Hello everyone...
RT 3.6.3, RHEL, Oracle DB.
I have a cron job I created in cron.hourly...its pretty simplistic
and the command works great when I run it directly. Being very new
to Linux, I was hoping one of you may notice something
Hi RT community,
In order to facilitate the testing, development and migration
from our current RT 3.4.5pre1 to the RT 3.6.4 release, I would
like to run both versions against the same database backend.
The additional attributes that are added to the database by the
etc/upgrade/3.5.1 script do
The only item in /var/log/cron is:
Jul 11 09:01:01 infrt01 crond[23295]: (root) CMD (run-parts
/etc/cron.hourly)
Is there somewhere else I should look?
Thanks,
-Stark
-Original Message-
From: Stephen Turner [mailto:[EMAIL PROTECTED]
Sent: Wednesday, July 11, 2007 12:22 PM
To: Jeff
Excellent! Had no idea...you are correct, it is Oracle Connectivity
that is causing the issue.
Any ideas how I solve this? I used the priority escalation script as a
template.
/etc/cron.hourly/RT-DemotePremier.cron:
Unable to load DBIx::SearchBuilder database handle for 'Oracle'.
Perhaps
Hi Thomas,
You create scrips like this using the RT web GUI. Go into Configuration,
select Queues, then the queue that you want this scrip to apply to, then
Scrips, then New Scrip. I don't think you really want to do this with perl
modules.
For condition, select User Defined
For action,
At Wednesday 7/11/2007 02:15 PM, Jeff Stark wrote:
Yes, that is defined.
I have tried adding .bash_profile to my script...see if that works
It's been a long while since I dealt with this issue, but I used to
have a file I called ~/.oracle, which set all the Oracle-related env
variables. I
This was accidentally posted to rt-devel first. I should have sent it
to rt-users. Please excuse my mistake.
I've got a working configuration of RT 3.6.3 on Apache 2.0.59,
mod_perl 2.0.3, and Perl 5.8.8.
I was asked to modify the '10 highest priority tickets' section. I
added 'Priority greater
First post didn't get a single reply, so please let me
know if I'm not posting correctly. I've read the FAQs
and posted on this list before.
The system is a 3 year old RT (RT 3.0.4 I believe)
that has been running without problems. The /var
partition filled up at some point in time and this
Thanks, yes, actually I am expecting it to run as root. (I know bad
karma to follow)
But I am just trying to get it working. I have tried forcing the
loading of .bash_profile and have also tried adding the following to the
script:
export ORACLE_BASE=/u01/app/oracle
export
.MYI That is the index file for the sessions table? Might it be too
big?
http://wiki.bestpractical.com/view/CleanupSessions
John Schubert wrote:
First post didn't get a single reply, so please let me
know if I'm not posting correctly. I've read the FAQs
and posted on this list before.
Thanks Ole,
I checked and with the standard install my database is
indeed in /var. I'm playing with myisamchk to see if
there's a way to restore.
I asked the IT department to back this server up for
years, but they've ignored me. This is the only
machine I have permissions, otherwise I'd
Hello,
After searching the lists history and googling a lot, I turn to
your wisdom that maybe can help us solve an infrequent
and misterious problem that's generating lots critisicm from
our manager towards RT's credibility.
We've been using RT since 2001, now running RT 3.4.5 with
Apache MySQL
Hi,
I'd trying to create a ticket with custom field value using cli interface,
but it hasn't supported yet :(. The other solution is RT API, isn't it?
I've developed the following snippet code for create a simple ticket.
#!/usr/bin/perl -w
use lib (/usr/local/rt3.0/lib);
use
See below, note that some lines are commented.
On 6/30/07, Mathew Snyder [EMAIL PROTECTED] wrote:
I'm trying to remove users using the methods within Shredder. After gathering
all the email addresses I need to remove I call Shredder like such:
RTx::Shredder::Init( force = 1 );
my $shredder =
I am running RT 3.6.3 on two systems: An older Linux system using Apache 2
and Apache's mod_fastcgi module and an FC6 system with Apache 2 and
mod_fcgid (an alternative to the Apache mod_fastcgi module). Both
installations work just fine.
Prior to installing 4.6.4, I upgraded the few Perl
Hi Gene,
Thank you for the reply.. yeah I guess crontab is the way to go... guess
i have to run it more frequently to monitor the tickets..
But if we can integrate it into RT.. i guess it'll be a very good
feature..
Thanks,
Akila
On Wed, 2007-07-11 at 08:59 -0700, Gene LeDuc wrote:
Hi Akila,
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