Hello everybody,
is there any possibility to set default values for some custom fields
right after opening form, not after pressing create button. I found just
the way of setting default values after pressing create button (you can
find it here
Hi all,
We have a rt3.4.1 installed, everything is working fine. Now we got a
new server and I tried to take the chance to go to rt3.8.1.
After inserting the dump to 3.8 and database upgrade everything works
fine except of the broken attachments. Is this an general issue or maybe
an encoding
UPGRADING.mysql, search mail archives
On Wed, Dec 10, 2008 at 2:56 PM, Holger Haase [EMAIL PROTECTED] wrote:
Hi all,
We have a rt3.4.1 installed, everything is working fine. Now we got a
new server and I tried to take the chance to go to rt3.8.1.
After inserting the dump to 3.8 and database
Hi,
I have an issue with WEBrt, certain mail sent to rt gets cut off, below
is an example, the first part is the original mail sent and the second
is how RT is displaying it in the ticket. Thinking it is a
syntax/formatting issue but not sure what...
**ORIGINAL MAIL***
MODE:F ACTION:A
Hi All,
ok. this problem is really annoying me.
I've been following some excellent install instructions from here:
http://wiki.bestpractical.com/view/Ubuntu_8.04.1
on how to install rt-3.8.1 on ubuntu 8.04.
All good down to the bit on initalizing the database.
At the end of the intialization
Remove all ExternalAuth code so that it authenticates against the
database. It needs to first create the default users in RT. Once the
make initialize-database is done, then add the ExternalAuth into
RT_SiteConfig.pm and you'll be great.
Keith McDermott
Desktop Support Specialist - PCN
Hi Keith,
Thanks for the quick reply!
I'll give it a shot now and post back with my results.
Cheers!
Calvin
Keith A McDermott wrote:
Remove all ExternalAuth code so that it authenticates against the
database. It needs to first create the default users in RT. Once the
make
Hello all,
I have a queue name Test and a group name Test Group.
The 'Test Group has the following rights:
AssignCustomFields
CommentOnTicket
CreateTicket
ModifyTicket
ReplyToTicket
SeeQueue
ShowTicket
This group uses Self service page to submit tickets.
This group requires that each group
I feel like I'm heading deeper and deeper down a rathole here...
From: Rich West [mailto:[EMAIL PROTECTED]
With the default settings in
local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm, new users
will get created with their AD account name. At least, that is the
way
it behaved
Aha! Thanks Brian!
It turns out that I was improperly setting WebPath in my site config
I had
Set($WebPath , /);
in my site config, I commented it out so that it would use the value from
RT_Config.pm and it started working.
There may have been a reason for that in RT3.4.5 which is what I just
Hi,
I have been looking at the $FriendlyFromLineFormat option. Is
there a way to change it per-queue? Some of our queues we don't want the
users name to be in it, we just want to use the queue name or queue
email address.
The problem is, we use RT for two different systems. One for
Just in case anyone is googling with the same error's I was having,
somewhere in there my sessions database got the wrong type of data in it.
as described in the wiki, though my issue wasn't continuous login so much as
login click on something, click again and get error about non writable
To close the thread here, I've changed all the RT accounts to use the AD
login name as the username within RT. All's well with the
authentication, users can see their tickets in the self-service
interface.
On the downside, a new ticket created by an email from a user unknown to
the system did
When a custom field value changes on a ticket, I'd like to parse a
default priority value out of the custom field value's description
field. I looked at some of the source code quickly, but I didn't notice
a class method for directly accessing the description. I'm using RT 3.6.
Thanks,
Kevin
On Wed 3.Dec'08 at 10:57:59 +0100, Steffen Tronstad wrote:
I've installed RT using apt-get on Debian Etch.
I see there is a fairly good translation into Norwegian for the released
version, but I can not find where to put the languagefile, and where to
select what language the
Dear Friends:
I finished a brand new RT installation on CentOS 5.2 (version rt3-3.6.5-3.el5).
For some days it worked fine. Now I cannot display the tickets after
doing a simple search (or any kind of search). The links are broken:
(http://ticket/Display.html?id=1).
I am using a Virtual Host
I have a new RT v3.8.1 I'm setting up on FreeBSD 7.0. I'm seeing a number
of log lines in the Apache log as:
[Wed Dec 10 20:07:58 2008] [warning]: Use of uninitialized value in
numeric eq (==) at /usr/local/rt3/bin/../lib/RT/User_Overlay.pm line 1530,
DATA line 1662.
That's your typical perl warning for using undef values, in a condition
check or whatever. There's ways to get around them while coding by
checking defined first but you can basically ignore them.
Duane Hill wrote:
I have a new RT v3.8.1 I'm setting up on FreeBSD 7.0. I'm seeing a number
of
Hey Folks,
So for some reason my search page fails intermittently, if I click on
tickets I get:
Can't use string (AND) as a HASH ref while strict refs in use at
/opt/rt3/bin/../lib/RT/Interface/Web/QueryBuilder/Tree.pm line 209.
If I click on search builder, I can search and build searches.
I
Hi, I am installing RT 3.8.1 on a fresh build of SLES10 SP2. I ran into an
issue with MAILGATE dependencies when I ran 'make fixdeps'
HTML::Tree was MISSING and wouldn't install (bad make test), so I ended up
forcing the HTML::Tree installation to get it finished. I searched the archives
but
Installed RT381, appears to work fine.
Now installing RTFM240. I did perl Makefile.PL and it was ok. I then wanted
to do the test (before the install) and did:
RT_DBA_USER=user RT_DBA_PASSWORD=password PERL5LIB=/opt/rt3/lib make
test
with my username/password for the MySQL database
Duane Hill wrote:
I have a new RT v3.8.1 I'm setting up on FreeBSD 7.0. I'm seeing a number
of log lines in the Apache log as:
[Wed Dec 10 20:07:58 2008] [warning]: Use of uninitialized value in numeric
eq (==) at /usr/local/rt3/bin/../lib/RT/User_Overlay.pm line 1530, DATA
line 1662.
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