Re: [rt-users] shipwright tarball for RT 3.8.1 ?

On Jan 15, 2009, at 1:19 PM, Andrew Cobaugh wrote: > On Wed, Jan 14, 2009 at 11:44 PM, sunnavy > wrote: >> Hi Andrew >> >> maybe some tests of deps failed? >> >> please try to use this cmd to build: >> $ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip- >> test >> >> # then we

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

On Wed, Jan 14, 2009 at 11:44 PM, sunnavy wrote: > Hi Andrew > > maybe some tests of deps failed? > > please try to use this cmd to build: > $ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test > > # then we can run rt's own tests this way: > $ /tmp/vessel_3.8.2/bin/rt-self-test

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

Hi Andrew maybe some tests of deps failed? please try to use this cmd to build: $ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test # then we can run rt's own tests this way: $ /tmp/vessel_3.8.2/bin/rt-self-test Everything goes well for me. Good luck! best wishes sunnavy

Re: [rt-users] Getting "word wrap" in Ticket GUI history elements

> Is there a configuration option or a simple edit which > can be done to accomplish this? Yes. Monospace font precludes wrapping (it's done with a pre). If you don't have monospace font enabled in user preferences, things wrap fine. -- Cambridge Energy Alliance: Save money. Save the planet.

[rt-users] Getting "word wrap" in Ticket GUI history elements

We're running RT 3.8.2 I've got a request from some of my users to get the text that is stored & displayed in the history area of each ticket (when they are viewing the Ticket via the GUI) to wrap depending on the width of their browser window. In other words, right now emails/comments/correspond

[rt-users] Can't call method "Content" on an undefined value at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225

Hi I am upgrading to RT 3.8.2 on a Red Hat 5 Enterprise system. I am also getting the error message Can't call method "Content" on an undefined value at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225 I have Postgres so the MySQL recommendations I have read about don't appl

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

On Wed, Jan 14, 2009 at 4:04 PM, Jesse Vincent wrote: >> Yes. Let me try again from scratch, maybe cpan failed to download >> something... > > If the vessel is working right, it should not ever download anything to > build. Everything should be packaged in the vessel. Nope, same thing. Here's th

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

> Yes. Let me try again from scratch, maybe cpan failed to download something... If the vessel is working right, it should not ever download anything to build. Everything should be packaged in the vessel. > > >> Also, is it possible to pass separate install and destination > >> directories to shi

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

On Wed, Jan 14, 2009 at 3:43 PM, Jesse Vincent wrote: > > >> Next problem came with the build of cpan-DBIx-SearchBuilder. CPAN >> seems to be asking to select a geographic region over and over again: >> > I can't replicate this here. Are you building perl or not building perl > as part of the vess

Re: [rt-users] Including RTFM articles in RT replies when WYSIWYGeditor enabled

Just upgraded to RT 3.8.2 and RTFM 2.4.1 and still see this error. I can also get the error if I include an RTFM article and then search for a new article on the new ticket page. When the page reloads it displays the corrupted RTFM article. When it first includes it and I hit the source but

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

> Next problem came with the build of cpan-DBIx-SearchBuilder. CPAN > seems to be asking to select a geographic region over and over again: > I can't replicate this here. Are you building perl or not building perl as part of the vessel? > Also, is it possible to pass separate install and destin

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

First problem I encountered was with ncurses. Tic likes to use hardlinks to process terminfo. However, AFS doesn't support hard links, so I had to add --enable-symlinks to the ncurses build script. Next problem came with the build of cpan-DBIx-SearchBuilder. CPAN seems to be asking to select a geo

[rt-users] Reasons to upgrade to 3.8.2 from 3.6.7?

Hi All, I'm just wondering if an upgrade from 3.6.7 to 3.8.2 is a must have? Thanks. -- http://www.suretecsystems.com/services/openldap/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.co

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

On Wed, Jan 14, 2009 at 01:45:54PM -0500, Andrew Cobaugh wrote: > On Wed, Jan 14, 2009 at 11:43 AM, Jesse Vincent > wrote: > > Give it another shot? > > nope, exactly the same dependencies missing as before. > > Are you sure svn code.bestpractical.com has the correct version? svn > said it c

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

On Wed, Jan 14, 2009 at 11:43 AM, Jesse Vincent wrote: > Give it another shot? nope, exactly the same dependencies missing as before. Are you sure svn code.bestpractical.com has the correct version? svn said it checked out revision 792, which is the same revision it's been at since I first tried

Re: [rt-users] Fwd: how to add bulk users in RT3.8.1

this is an example i did [as...@aspccs11 ~/bin]$ cat rt-adduser.pl #!/opt/perl/bin/perl use lib "$ENV{'RTHOME'}/lib"; use strict; use RT::Interface::CLI qw(CleanEnv); use RT::User; RT::LoadConfig(); RT::Init(); my $user = RT::User->new($RT::SystemUser); my ($id) = $user->Create( Name

[rt-users] DB upgrade for RT 3.8 fails

Hi, I am testing an upgrade on FreeBSD of RT 3.6.7 to RT 3.8.1 and I am getting an error when attempting to upgrade the MySQL DB. I am running the command: rt-setup-database --dba=root --action upgrade And after answering the various questions it starts to execute then bombs out with thi

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

Give it another shot? Andrew Cobaugh wrote: >On Tue, Jan 13, 2009 at 2:49 PM, Andrew Cobaugh wrote: >> On Tue, Jan 13, 2009 at 2:28 PM, Jesse Vincent >> wrote: >>> >>> On Tue, Jan 06, 2009 at 01:38:35PM -0500, Andrew Cobaugh wrote: > > svn co http://code.bestpractical.com/shipwright

[rt-users] Scrip to set child ticket due date on parent resolve

Hi. I'm trying to set the due date on a child dependant ticket when the parent is resolved. I'm able to get it *mostly* working. The due date is setting itself 24hours in the future, but the due days is set at 14 in the queue. How can I get the scrip to pickup the queues 14 day duel date

Re: [rt-users] RT Asset Tracker?

On Wed, Jan 14, 2009 at 09:31:45AM +0100, Joop wrote: > Kenneth Marshall wrote: >> RT Users, >> >> I found the new AT web page, but I cannot get a dump of the >> latest release from SVN. Does anyone know if there is a >> snapshot available for the latest revisions with 3.8.x >> updates? Thanks. > I

Re: [rt-users] rt-crontool change priority silently?

On Wed, Jan 14, 2009 at 01:38:11PM +, Adam Smith wrote: > I was wondering if there was a way to make rt-crontool increase > priority over time but without setting a History entry each time it > updates? > > I am using the following command : > > /opt/rt3/bin/rt-crontool --verbose --search

[rt-users] rt-crontool change priority silently?

I was wondering if there was a way to make rt-crontool increase priority over time but without setting a History entry each time it updates? I am using the following command : /opt/rt3/bin/rt-crontool --verbose --search RT::Search::FromSQL -- search-arg "Queue='58' AND 'CF.{Internal Status}'

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

On Thu, Jan 08, 2009 at 03:06:48PM +, Dominic Hargreaves wrote: > On Thu, Jan 08, 2009 at 03:34:21PM +0100, Martin Maurer wrote: > > Andrew published well working Lenny packages for 3.8.1 (deb > > http://debian.etc.gen.nz lenny rt), also > > similar packages are av

[rt-users] A problem with Ticket Search

I am a begginer RT administrator, and we are using RT with our company's user support system. We have about 10 or more e-mail addresses/users in RT database at the moment, and trying to enter search engine, run simple search or bulk update causes all of those e-mail addresses to load (which t

[rt-users] RT-Extension-CommandByMail dont excute commands of custom fields

Hello, I recently installed RT3.8.1 on debian, i want creat ticket via email i installed RT-Extension-CommandByMail-0.06 all the commands work exept those of custom fields, i don't know what is the problem, please can you help me. Thanks. Best regards. Hanane.