[rt-users] RT-Extension-CommandByMail dont excute commands of custom fields
Hello, I recently installed RT3.8.1 on debian, i want creat ticket via email i installed RT-Extension-CommandByMail-0.06 all the commands work exept those of custom fields, i don't know what is the problem, please can you help me. Thanks. Best regards. Hanane. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] A problem with Ticket Search
I am a begginer RT administrator, and we are using RT with our company's user support system. We have about 10 or more e-mail addresses/users in RT database at the moment, and trying to enter search engine, run simple search or bulk update causes all of those e-mail addresses to load (which takes approximately 20-30 minutes) before we can do anything. Is there any way to configure RT not to load all of those data? I would appreciate any help. -- View this message in context: http://www.nabble.com/A-problem-with-Ticket-Search-tp21453763p21453763.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
On Thu, Jan 08, 2009 at 03:06:48PM +, Dominic Hargreaves wrote: On Thu, Jan 08, 2009 at 03:34:21PM +0100, Martin Maurer wrote: Andrew published well working Lenny packages for 3.8.1 (deb http://debian.etc.gen.nz http://debian.etc.gen.nz lenny rt), also similar packages are available in Debian experimental. As Debian Lenny is the next stable, where can I get packages for the latest RT 3.8.2? anybody working already on this? Yep - I hope to get packages uploaded to experimental (or possibly unstable - it won't be a candidate for lenny anyway due to the new package name) in the next few days. For those who are interested, 3.8.2 packages are now available in Debian experimental (there are a few more issues to work out before an upload to unstable, but this packages should be largely working). They should work on etch (with a few extra packages) and lenny. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt-crontool change priority silently?
I was wondering if there was a way to make rt-crontool increase
priority over time but without setting a History entry each time it
updates?
I am using the following command :
/opt/rt3/bin/rt-crontool --verbose --search RT::Search::FromSQL --
search-arg Queue='58' AND 'CF.{Internal Status}' LIKE 'Accepted' --
action RT::Action::EscalatePriority
I want my priority to move up but I don't want the History to be
overloaded with dozens of lines should any ticket be sitting silent
for that long.
Adam
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Re: [rt-users] rt-crontool change priority silently?
On Wed, Jan 14, 2009 at 01:38:11PM +, Adam Smith wrote:
I was wondering if there was a way to make rt-crontool increase
priority over time but without setting a History entry each time it
updates?
I am using the following command :
/opt/rt3/bin/rt-crontool --verbose --search RT::Search::FromSQL --
search-arg Queue='58' AND 'CF.{Internal Status}' LIKE 'Accepted' --
action RT::Action::EscalatePriority
I want my priority to move up but I don't want the History to be
overloaded with dozens of lines should any ticket be sitting silent
for that long.
Adam
Adam,
You need to add a action that increments the priority without
recording the transaction. Here is a diff off the version that
records and the one that does not:
--- ./local/lib/RT/Action/IncrementPriorityNoRecord.pm 2005-07-20
08:28:59.0 -0500
+++ ./local/lib/RT/Action/IncrementPriority.pm 2005-05-27 09:11:20.0
-0500
@@ -43,7 +43,7 @@
# those contributions and any derivatives thereof.
#
# }}} END BPS TAGGED BLOCK
-package RT::Action::IncrementPriorityNoRecord;
+package RT::Action::IncrementPriority;
require RT::Action::Generic;
use strict;
@@ -83,17 +83,16 @@
sub Commit {
my $self = shift;
-# my ($val, $msg) = $self-TicketObj-SetPriority($self-{'prio'});
- my ($val, $msg) = $self-TicketObj-_Set(Field = 'Priority', Value =
$self-{'prio'}, RecordTransaction = 0);
+ my ($val, $msg) = $self-TicketObj-SetPriority($self-{'prio'});
unless ($val) {
$RT::Logger-debug($self . $msg\n);
}
}
-eval require RT::Action::IncrementPriorityNoRecord_Vendor;
-die $@ if ($@ $@ !~ qr{^Can't locate
RT/Action/IncrementPriorityNoRecord_Vendor.pm});
-eval require RT::Action::IncrementPriorityNoRecord_Local;
-die $@ if ($@ $@ !~ qr{^Can't locate
RT/Action/IncrementPriorityNoRecord_Local.pm});
+eval require RT::Action::IncrementPriority_Vendor;
+die $@ if ($@ $@ !~ qr{^Can't locate
RT/Action/IncrementPriority_Vendor.pm});
+eval require RT::Action::IncrementPriority_Local;
+die $@ if ($@ $@ !~ qr{^Can't locate RT/Action/IncrementPriority_Local.pm});
1;
--
I do have one comment about priority escalation. We implemented it
and had very poor results. The major problem is that tickets or
incidents importance or relative importance was not a function of
the time since being logged. The priority needs to be aggressively
tied to resource allocations, otherwise you end up with high priority
tickets, as a result of escalation, that are ignored because a really
important new ticket was just logged. We also found that the auto
escalation devalued the contents of the priority value and made it
useless in any type of scheduling.
I would recommend using targeted rt-crontool commands to adjust
key items and not clutter the database with the incremental priority
changes. My two cents. I hope that this helps.
Cheers,
Ken
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Re: [rt-users] RT Asset Tracker?
On Wed, Jan 14, 2009 at 09:31:45AM +0100, Joop wrote: Kenneth Marshall wrote: RT Users, I found the new AT web page, but I cannot get a dump of the latest release from SVN. Does anyone know if there is a snapshot available for the latest revisions with 3.8.x updates? Thanks. I used TortoiseSVN to get an export. Works OK. If you can't manage I'm willing to zip up the trunk part and mail it to you. Size will be around 160Kb. Greetings, Joop Joop, It would be great if you could send me the zip file. I keep getting an error when using the svn command on the webpage. Also, I do have a question for you regarding your OracleText wiki entry. I am getting ready to create a similar patch for PostgreSQL now that it has integrated full-text indexing as well. Do you have any more recent optimizations or changes that I should consider in my patch as well? Thank you in advance for the Asset Tracker zipfile and any feedback you have on the OracleText patch for RT. Regards, Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
Give it another shot? Andrew Cobaugh phale...@gmail.com wrote: On Tue, Jan 13, 2009 at 2:49 PM, Andrew Cobaugh phale...@gmail.com wrote: On Tue, Jan 13, 2009 at 2:28 PM, Jesse Vincent je...@bestpractical.com wrote: On Tue, Jan 06, 2009 at 01:38:35PM -0500, Andrew Cobaugh wrote: svn co http://code.bestpractical.com/shipwright/rt/3.8/ rt-3.8-vessel I'll see if I can make that happen today, but no promises Is there a shipwright vessel for 3.8.1 ready to be made available yet? Can you try using svn to grab the vessel as it is today? It's freshly updated for 3.8.2 The vessel built fine up until RT... see http://users.bx.psu.edu/~phalenor/rt-fail.txt Looks like a few of the dists didn't get bumped up to the version required by RT ? --andy -- Sent from my Android phone with K-9. Please excuse my brevity.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] DB upgrade for RT 3.8 fails
Hi, I am testing an upgrade on FreeBSD of RT 3.6.7 to RT 3.8.1 and I am getting an error when attempting to upgrade the MySQL DB. I am running the command: rt-setup-database --dba=root --action upgrade And after answering the various questions it starts to execute then bombs out with this error: Proceed [y/N]:y Processing 3.7.1 Now inserting data Processing 3.7.3 Now populating database schema. [Wed Jan 14 17:09:06 2009] [crit]: DBD::mysql::st execute failed: Table 'Attachments' already exists at /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. (/usr/local/lib/perl5/site_perl/5.8.8/RT.pm:379) DBD::mysql::st execute failed: Table 'Attachments' already exists at /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. Can anyone help? I couldn't see any related problems searching via google :S thanks for any replies! Andy. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Fwd: how to add bulk users in RT3.8.1
this is an example i did
[as...@aspccs11 ~/bin]$ cat rt-adduser.pl
#!/opt/perl/bin/perl
use lib $ENV{'RTHOME'}/lib;
use strict;
use RT::Interface::CLI qw(CleanEnv);
use RT::User;
RT::LoadConfig();
RT::Init();
my $user = RT::User-new($RT::SystemUser);
my ($id) = $user-Create(
Name = 'eliezere.chavez',
EmailAddress = 'eliezere.cha...@movilnet.com.ve',
RealName = 'Eliezer Eframn Chavez',
NickName = 'echave01',
Privileged = 1,
Password = 'secret',
Address1 = 'Av. Venezuela, C.C. El Recreo, Torre Sur, Piso 2',
Address2 = 'Bello Monte',
City = 'Caracas',
State= 'Distrito Capital',
Zip = '1050',
Country = 'Venezuela',
WorkPhone= '+58-212-7056470',
MobilePhone = '+58-416-6125676',
);
print 'User id: $id';
On Wed, Jan 14, 2009 at 12:21 AM, vamsi krishna vkpolise...@gmail.comwrote:
thanks for the solution, where i need to run this script? is there any
possibility to insert through mysql?
On Wed, Jan 14, 2009 at 1:08 AM, Eliezer E Chávez
eliezer.cha...@gmail.com wrote:
-- Forwarded message --
From: Jesse Vincent je...@bestpractical.com
Date: Tue, Jan 13, 2009 at 2:53 PM
Subject: Re: [rt-users] how to add bulk users in RT3.8.1
To: Eliezer E Chhhvez eliezer.cha...@gmail.com
Cc: Jesse Vincent je...@bestpractical.com
(can you please send this to rt-users, rather than directly to me? For
personal stuff, I need to run it through our sales team)
On Tue, Jan 13, 2009 at 02:39:56PM -0430, Eliezer E Chhhvez wrote:
where and how i have to run this snippet?
my $user = RT::User-new($RT::SystemUser);
my ($id) = $user-Create(
Name = 'my_user_login',
Password = 'secret',
RealName = 'Jhon Smith',
EmailAddress = 'jhon.sm...@example.com',
Privileged = 0,
);
best regards jesse!
On Tue, Jan 13, 2009 at 10:22 AM, Jesse Vincent
je...@bestpractical.comwrote:
On Tue, Jan 13, 2009 at 08:18:14PM +0530, vamsi krishna wrote:
Hi,
I have written script to insert Users table in rt3 database. i can
see
users
in the rt3:Users table. I am not able to find the name in
RT::Webinterface.
what could be the problem?
Did you use the RT API or did you do direct SQL inserts? If you did
direct SQL inserts, throw out your database and start over using the
user creation snippet from
http://wiki.bestpractical.com/view/CodeSnippets
as a template
In web interface i am able to select the
Let this user access RT
Let this user be granted rights
But in mysql i am not able to find the column to select the above
feature.
can any body help me in adding bulk users to Request tracker 3.8.1?
--
P Vamsi Krishna
Unix Administrator
Ikanos Communications (India) Pvt.Ltd.
Hyderabad.
mobile:+919949024094
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--
Eliezer E Chávez
+58-416-6125676
eliezer.cha...@gmail.com
http://www.bumeran.com.ve/cv/eliezer-chavez
--
--
Eliezer E Chávez
+58-416-6125676
eliezer.cha...@gmail.com
http://www.bumeran.com.ve/cv/eliezer-chavez
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--
P Vamsi Krishna
Unix Administrator
Ikanos Communications (India) Pvt.Ltd.
Hyderabad.
mobile:+919949024094
--
Eliezer E Chávez
+58-416-6125676
eliezer.cha...@gmail.com
http://www.bumeran.com.ve/cv/eliezer-chavez
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Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Wed, Jan 14, 2009 at 11:43 AM, Jesse Vincent je...@bestpractical.com wrote: Give it another shot? nope, exactly the same dependencies missing as before. Are you sure svn code.bestpractical.com has the correct version? svn said it checked out revision 792, which is the same revision it's been at since I first tried to build the vessel some months ago... -- Andy Cobaugh ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Wed, Jan 14, 2009 at 01:45:54PM -0500, Andrew Cobaugh wrote: On Wed, Jan 14, 2009 at 11:43 AM, Jesse Vincent je...@bestpractical.com wrote: Give it another shot? nope, exactly the same dependencies missing as before. Are you sure svn code.bestpractical.com has the correct version? svn said it checked out revision 792, which is the same revision it's been at since I first tried to build the vessel some months ago... and in fact, no, that's _not_ the correct version. Try http://fsck.com/~jesse/rt-3.8-vessel.tgz -- Andy Cobaugh -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Reasons to upgrade to 3.8.2 from 3.6.7?
Hi All, I'm just wondering if an upgrade from 3.6.7 to 3.8.2 is a must have? Thanks. -- http://www.suretecsystems.com/services/openldap/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
First problem I encountered was with ncurses. Tic likes to use
hardlinks to process terminfo. However, AFS doesn't support hard
links, so I had to add --enable-symlinks to the ncurses build script.
Next problem came with the build of cpan-DBIx-SearchBuilder. CPAN
seems to be asking to select a geographic region over and over again:
(1) Africa
(2) Asia
(3) Central America
(4) Europe
(5) North America
(6) Oceania
(7) South America
Select your continent (or several nearby continents) []
Sorry! since you don't have any existing picks, you must make a
geographic selection.
ctrl-c'ing out of that loop, I get this:
build cpan-DBIx-SearchBuilder configure part with failure.
at ./bin/shipwright-builder line 379
main::_install('cpan-DBIx-SearchBuilder', 'GLOB(0x9b99630)')
called at ./bin/shipwright-builder line 287
main::install() called at ./bin/shipwright-builder line 200
Also, is it possible to pass separate install and destination
directories to shipwright-builder? I see myself in a situation where I
will be installing this into a readonly replicated volume. With AFS,
any volume that's replicated has its read-write version accessible
under /afs/.cellname, also known as the dot-path. Perl actually
detects this, and will automatically install into the dot path, but
everything will reference the normal path. It would be nice if the
other dists in the vessel could accept multiple paths - the path where
everything will ultimately reside, and the path to install to. This
would also be helpful if I want to stage the install somewhere else
temporarily.
--andy
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Re: [rt-users] shipwright tarball for RT 3.8.1 ?
Next problem came with the build of cpan-DBIx-SearchBuilder. CPAN seems to be asking to select a geographic region over and over again: I can't replicate this here. Are you building perl or not building perl as part of the vessel? Also, is it possible to pass separate install and destination directories to shipwright-builder? Shipwright wraps all binaries in shell scripts that properly set the ENV to allow the built dist to be fully relocatable. -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Including RTFM articles in RT replies when WYSIWYGeditor enabled
Just upgraded to RT 3.8.2 and RTFM 2.4.1 and still see this error. I can also get the error if I include an RTFM article and then search for a new article on the new ticket page. When the page reloads it displays the corrupted RTFM article. When it first includes it and I hit the source button on the WYSIWYG editor it all looks fine. Anyone else managed to fix this or knows what causes it? Where can I submit bug reports for RT? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 27 November 2008 10:15 To: Matt Hoover Cc: RT Users Subject: Re: [rt-users] Including RTFM articles in RT replies when WYSIWYGeditor enabled It happens if the content comes from a custom field type of text or wiki format. From: m...@hoov.net [mailto:m...@hoov.net] On Behalf Of Matt Hoover Sent: 27 November 2008 08:05 To: Alex Young Cc: RT Users Subject: Re: [rt-users] Including RTFM articles in RT replies when WYSIWYG editor enabled I second that. Are you seeing these problems coming from a custom field of type text or wiki format? Matt On Wed, Nov 26, 2008 at 3:23 AM, Alex Young alexyo...@scoutsolutions.co.uk wrote: I have a slight problem including RTFM articles in a ticket reply when WYSIWYG editor is enabled. Everything looks like and it adds the text to the reply, but when it sends it truncates the text, sends a partial email and records the corrupt message. There are also spaces inserted midway into words in the reply. It does this consistently every time, so if the same RTFM article is included it puts the spaces in the same place and truncates the end of the message at the same place too. If the WYSIWYG editor is disabled, then it includes the text verbatim and doesn't truncate the message. This is version RT 3.8.1 and RTFM 2.4.0. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
Yes. Let me try again from scratch, maybe cpan failed to download something... If the vessel is working right, it should not ever download anything to build. Everything should be packaged in the vessel. Also, is it possible to pass separate install and destination directories to shipwright-builder? Shipwright wraps all binaries in shell scripts that properly set the ENV to allow the built dist to be fully relocatable. So I can move RT after I install it? Where would I set this, or do the wrapper scripts pick this up automatically? It's automatic. --andy -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Wed, Jan 14, 2009 at 4:04 PM, Jesse Vincent je...@bestpractical.com wrote: Yes. Let me try again from scratch, maybe cpan failed to download something... If the vessel is working right, it should not ever download anything to build. Everything should be packaged in the vessel. Nope, same thing. Here's the output before it goes into an endless loop while trying to configure cpan: http://users.bx.psu.edu/~phalenor/rt-fail2.txt So I can move RT after I install it? Where would I set this, or do the wrapper scripts pick this up automatically? It's automatic. Thanks for the clarification. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Can't call method Content on an undefined value at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225
Hi I am upgrading to RT 3.8.2 on a Red Hat 5 Enterprise system. I am also getting the error message Can't call method Content on an undefined value at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225 I have Postgres so the MySQL recommendations I have read about don't apply. I am at the following versions: DBD::Pg v2.11.6; DBI v1.607; DBIx::SearchBuilder v1.54; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; I was upgrading from RT 3.4.5. I did a clean install as recommended but I didn't see any sql scripts to run for the 3.4.5 = 3.8.2 update. What other things can I check? I have turned on debugging and fixed the error messages for GraphViz. Thanks! -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Getting word wrap in Ticket GUI history elements
We're running RT 3.8.2 I've got a request from some of my users to get the text that is stored displayed in the history area of each ticket (when they are viewing the Ticket via the GUI) to wrap depending on the width of their browser window. In other words, right now emails/comments/correspondence which is displayed in the history for each ticket is displayed without wrap (unless you click on the Download link for that message get the text version of it). The users want the text in those boxes to wrap around when the browser window is too small to display complete lines, even if the result destroys the email formatting. Is there a configuration option or a simple edit which can be done to accomplish this? Thanks, -- Kim Flowers (Mr.) Sr. CAD Engineer Lattice Semiconductor Corp. kim.flow...@latticesemi.com 503-268-8135 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Getting word wrap in Ticket GUI history elements
Is there a configuration option or a simple edit which can be done to accomplish this? Yes. Monospace font precludes wrapping (it's done with a pre). If you don't have monospace font enabled in user preferences, things wrap fine. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
Hi Andrew maybe some tests of deps failed? please try to use this cmd to build: $ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test # then we can run rt's own tests this way: $ /tmp/vessel_3.8.2/bin/rt-self-test Everything goes well for me. Good luck! best wishes sunnavy On Jan 15, 2009, at 5:30 AM, Andrew Cobaugh wrote: On Wed, Jan 14, 2009 at 4:04 PM, Jesse Vincent je...@bestpractical.com wrote: Yes. Let me try again from scratch, maybe cpan failed to download something... If the vessel is working right, it should not ever download anything to build. Everything should be packaged in the vessel. Nope, same thing. Here's the output before it goes into an endless loop while trying to configure cpan: http://users.bx.psu.edu/~phalenor/rt-fail2.txt So I can move RT after I install it? Where would I set this, or do the wrapper scripts pick this up automatically? It's automatic. Thanks for the clarification. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Wed, Jan 14, 2009 at 11:44 PM, sunnavy sunn...@bestpractical.com wrote: Hi Andrew maybe some tests of deps failed? please try to use this cmd to build: $ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test # then we can run rt's own tests this way: $ /tmp/vessel_3.8.2/bin/rt-self-test Nope, same thing as before. Perhaps I have an incomplete or outdated tarball? What do you get when you use http://fsck.com/~jesse/rt-3.8-vessel.tgz ? --andy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Jan 15, 2009, at 1:19 PM, Andrew Cobaugh wrote: On Wed, Jan 14, 2009 at 11:44 PM, sunnavy sunn...@bestpractical.com wrote: Hi Andrew maybe some tests of deps failed? please try to use this cmd to build: $ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip- test # then we can run rt's own tests this way: $ /tmp/vessel_3.8.2/bin/rt-self-test Nope, same thing as before. Perhaps I have an incomplete or outdated tarball? What do you get when you use http://fsck.com/~jesse/rt-3.8-vessel.tgz ? --andy I think I have found the DBIx-SearchBuilder problem, and I've updated our vessel. I set up a tmp web server for you to download the latest version: http://fsck.com:8081/vessels/3.8.tar.gz thanks very much! best wishes sunnavy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
