On May 14, 2009, at 5:21 PM, Eric Chatham wrote:
On Thursday, May 14, 2009 17:03, Kevin wrote:
After I installed the ExternalAuth v0.05, I began modifying my
RT_SiteConfig.PM to reflect the LDAP setup. When I try to log onto
through the Web Interface, I receive an error. When I try
Hi everyone,
I have just updated to RT 3.8.2 and ExternalAuth 0.08, and haven't changed my
config files in any way. Now, when I log in, I receive the following line, and
nothing else, unless I refresh, then everything works as it is supposed to.
RT::User::UpdateFromExternal Unimplemented in
On May 15, 2009, at 8:43 AM, Tony A wrote:
Hi everyone,
I have just updated to RT 3.8.2 and ExternalAuth 0.08, and haven't
changed my config files in any way. Now, when I log in, I receive
the following line, and nothing else, unless I refresh, then
everything works as it is supposed
On May 15, 2009, at 8:43 AM, Tony A wrote:
Hi everyone,
I have just updated to RT 3.8.2 and ExternalAuth 0.08, and haven't
changed my config files in any way. Now, when I log in, I receive
the following line, and nothing else, unless I refresh, then
everything works as it is supposed to.
Hi again,
Update, realising that RT::Authen::ExternalAuth likely installs a version of
the autohandler file into that location, I have installed it from the tar file.
ie. downloaded RT-Authen-ExternalAuth-0.08.tar.gz and taken the file from
there. However, this does not solve it. I now get:
Ah, so, if I had read the README file properly... I would have seen:
UPGRADING
If you are upgrading from 0.05 you may have some leftover
parts of the module in
$RTHOME/local/lib/RT/User_Vendor.pm
$RTHOME/local/lib/RT/Authen/External_Auth.pm
that will conflict with the new install and these
Hi all,
I'm are using RT 3.8.2 and looking for a possibillity to implement password
rules for the RT Users. The only thing I found is that I can set a
MinPasswordLength in RT_SiteConfig.pm. So I set the following
Set($MinPasswordLength, 8);
in RT_SiteConfig.pm, cleared the cache (rm -r
Heh, thanks to Kevin, you pointed me in the right direction. I have now put the
ExternalAuth.pm file from 0.08 in place of the broken one from 0.05. All is
working properly.
Thanks!
Tony
___
New version of the module as well as other updated plugins live in
local/plugins dir. List of files you can get from MANIFEST of an
extension and delete them from local/html, local/lib/,
local/etc/EXT/...
On Fri, May 15, 2009 at 5:45 PM, Tony A local...@gmail.com wrote:
Ah, so, if I had read the
I don't think so. However you can do the following, add valid status
and send when ticket's status changes. Or you can send it on first
update, but not if update is deletion of the ticket.
On Thu, May 14, 2009 at 10:18 PM, Camron W. Fox cw...@us.fujitsu.com wrote:
Alle,
Is it possible
On Thu, May 14, 2009 at 7:35 PM, Eric Chatham echat...@broadvox.net wrote:
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bill Cole
Sent: Wednesday, May 13, 2009 15:03
To:
On Fri, May 15, 2009 at 06:33:40PM +0400, Ruslan Zakirov wrote:
RT 3.6.1 is out of date release with many bugs. No offence, but there
is no any sane reason to install 3.6.1 when 3.8.2 and 3.6.6 are out.
s/3.6.6/3.6.7/
;)
___
Hi Ken,
* User group (all those damn requestors)
o CreateTicket (anyone in the group can create a ticket)
That exactly is the Problem. How can I define who is in that Usergroup
without adding manually all that 100 requestors with their emailadress?
Regards,
Violetta
--
Hello,
I'm forced to use Google Apps as the email server for RT.
I use fetchmail to get the emails from Google Servers, but I'm lost
about the responses.
I want RT to use each queue dedicated email address rather than the
postmaster one.
I added the queues in the /etc/aliases as with a
Violetta,
At the moment, I don't know. I'm not sure there is an easy way to do
this. You would have to identify a condition that would catch these
particular requestors (maybe a domain name from their email, or
something like that) and then create some action code that would add
them to a
Kevin,
Yes, I am using LDAP and yes, we are on 3.6.4. I tried turning that
switch on Set($LdapAutoCreateNonLdapUsers, 1); and it didn't work.
Earlier in this thread, User_Vendor.pm was mentioned and I went looking
for some of this stuff. I tried to find
Outgoing email has nothing to do with aliases. Goto
UI-Configuration-Queues-pick a queue and set email addresses.
On Fri, May 15, 2009 at 8:07 PM, Vincent Beau vinc...@4pm.ie wrote:
Hello,
I'm forced to use Google Apps as the email server for RT.
I use fetchmail to get the emails from Google
Hi Fran,
To use the value of a custom field AoR in a template:
my $aor = $Ticket-FirstCustomFieldValue('AoR');
Regards,
Gene
At 10:45 AM 5/15/2009, Fran Fabrizio wrote:
Struggling with this one. Created a custom field called AoR which is
a Select One Value field. Applies to Tickets.
Hi,
I was recently asked to merge 2 RT databases together. I don't need to
import users, queues, or ACLs, but I would like to preserve all tickets
and transactions from the old database. I can't imagine I'm the first
person who's had to do this, and I'm wondering if anyone already has a
script
I would like to use the RT codebase instead of writing a perl script
that interacts with the MySQL DB directly. I think the latter approach
would be less reliable.
If I had to do this, I would use the REST interfaces. Do a REST request to
one RT to get ticket info, then turn around and use
I'm not sure why the calendar is a popup. There's lots of room for it
on the reminders page itself. Would you accept a patch that put the
calendar on the page, and got rid of the popup?
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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