Hi Joop
Thanks for your reply. I will let you know all this by concerning with my
DBA.
Thanks & Regards
Varun Vyas
-Original Message-
From: Joop van de Wege [mailto:joopvandew...@mococo.nl]
Sent: Saturday, July 04, 2009 11:55 AM
To: Varun Vyas; rt-users@lists.bestpractical.com
Subject:
Varun Vyas wrote:
> Hello All
>
> Can anyone can tell me how i can log my queries that hits my database in
> RT.log. I am using oracle 9i and RT 3.6.3 we have a performance issue as
I saw that it is now working for you, query logging that is.
> our RT is very slow and takes 15-20 seconds for da
Hi Ruslan
Thanks a lot for the giving me exact usage. And I will definitely made
changes as suggested by you and will let you know
Thanks & Regards
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: Friday, July 03, 2009 7:38 PM
To: Varun
Cc: rt-users@lists
Hi Bill,
rt.abc.com/rt is working for me.
note: eveytime i change something on the apache, i did restart the service.
regards,
chanty
From: William Graboyes
To: ty chan
Cc: jmose...@corp.xanadoo.com; rt-users@lists.bestpractical.com;
rt-users-boun...@lists.
On Fri, Jul 3, 2009 at 10:43 PM, Gary Greene wrote:
> On 7/3/09 1:15 PM, "Natxo Asenjo" wrote:
[knip]
>>> Your filter is incomplete. Are you using AD or OpenLDAP?
>>
>> openldap. So any tips about how the filter should look like?
>>
> You'll likely want to do something like this:
>
> (&(objectC
On 7/3/09 1:15 PM, "Natxo Asenjo" wrote:
> On Fri, Jul 3, 2009 at 9:51 PM, Gary Greene
> wrote:
>> On 7/3/09 11:30 AM, "Natxo Asenjo" wrote:
>
>>> The settings in RT_SiteConfig.pm are:
>>>
>>> Set($LDAPHost,'host.domain.tld');
>>> Set($LDAPUser, 'cn=user,dc=domain,dc=tld');
>>> Set($LDAPPasswo
My custom fields are not showing up in my dashboard. I suspect that changing
the organization name has something to do with it. I just tried to see if
shredder could locate one of my missing custom fields and got this error:
Loaded object has different id at /opt/rt3/bin/../lib/RT/Shredder.pm lin
Hello Bahsir,
(Owner = 'userB' OR Owner = 'userA') AND (Status = 'Resolved)
Pop that into your advanced tab, hit apply, and you are good to go.
Thanks,
Bill G.
On Fri, Jul 3, 2009 at 3:42 AM, Bashir Jahed wrote:
> Hi Everone,
>
>
>
> I want to do a search based on the following:
>
> Tickets
On Fri, Jul 3, 2009 at 9:51 PM, Gary Greene wrote:
> On 7/3/09 11:30 AM, "Natxo Asenjo" wrote:
>> The settings in RT_SiteConfig.pm are:
>>
>> Set($LDAPHost,'host.domain.tld');
>> Set($LDAPUser, 'cn=user,dc=domain,dc=tld');
>> Set($LDAPPassword, 'password');
>> Set($LDAPBase, 'ou=users,dc=domain,d
On 7/3/09 1:06 PM, "Kevin Gagel" wrote:
> --- Original message ---
>> >I've successfully used RT::Extension::LDAPImport to bring users in, and then
>> >use RT::Authen::ExternalAuth for passwords.
>
> Is that the only way?
>
> Kevin W. Gagel
> Network Administrator
> Local 5448
> My blog:
> http
--- Original message ---
>I've successfully used RT::Extension::LDAPImport to bring users in, and then
>use RT::Authen::ExternalAuth for passwords.
Is that the only way?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc
On 7/3/09 11:30 AM, "Natxo Asenjo" wrote:
> hi,
>
> I found this:
>
> http://www.cpan.org/modules/by-module/RT/RT-Extension-LDAPImport-0.06.tar.gz
>
> and installed it according to the instructions in the README. My RT
> installation is also vanilla 3.8.3, so everything is in /opt/rt3
>
> The
On 7/3/09 5:52 AM, "Natxo Asenjo" wrote:
> hi,
>
> yesterday I got RT::Authen::ExternalAuth working (v.0.0.8 I think, the
> latest) with rt 3.8.4 and an openldap server. All according to the
> README and wiki instructions, thanks for the great extension.
>
> I was wondering if there is a way to
hi,
I found this:
http://www.cpan.org/modules/by-module/RT/RT-Extension-LDAPImport-0.06.tar.gz
and installed it according to the instructions in the README. My RT
installation is also vanilla 3.8.3, so everything is in /opt/rt3
The settings in RT_SiteConfig.pm are:
Set($LDAPHost,'host.domain.t
Hi All,
I have rt-3.8.4 and rtfm-2.4.2 installed on a linux system. When an
unprivileged users does a search for an article s/he sees them, but when
these articles are clicked on, they don't see the link for the content
of any article. My privileged users don't have this problem! They can
sear
Resending as no response yet...
--- Original message ---
Subject: RT can't create user from a reply email - We're using LDAP...
From: Kevin Gagel
To:
Date: 25/06/2009 2:45 PM
How do I get RT configured to allow a reply message to auto create the user?
Currently I have the ldap configuration
testwreq wreq wrote, On 6/26/09 11:23 AM:
> I have the new install of RT. When a new ticket is created, we get a
> response from RT which has a reply-to field set as 'fds...@ ; can
> anyone tell where this setting is comming from?
> In the RT_SiteConfig file we have set the correspondAddress as
dmatton wrote, On 6/26/09 9:36 AM:
> Hello everybody,
>
> I've got RT 3.6.6 in production and I would like to upgrade only the DB
> schema to 3.8.4. Is it possible ?
No.
Of course it is *possible* in the most narrowly pedantic sense. You can make
the schema changes without installing the new RT
On Thu, Jul 2, 2009 at 9:19 PM, Duncan Hutty wrote:
> RT-3.8.4:
> 1) Can I specify a custom field that is merely a checkbox?
RT-Extension-CustomField-Checkbox, on the cpan will be soon. Or fetch
it from github.
>
> 2) Can I provide a default value for such a custom field? Or would I
> need to wri
On Fri, Jul 3, 2009 at 5:45 PM, Ruslan Zakirov wrote:
> Shot the user with a shotgun :)
>
> I think "out of office" reply creates a new ticket each time cuz
> subject has no ticket number. May be it's possible lower number of
> loops with some set of conditions on "Autoreply to requestors on
> cre
Hi,
Thanks for the numerous response and I was able to have a scrip that merges
RECOVERY alerts from nagios with PROBLEM tickets.
I need help again for minor modifications.I prefer to merge PROBLEM open
tickets to the RECOVERY alert ID.
Here's how the scrip goes:
An alert, ** PROBLEM alert - TES
I don't know about JS or any other previous work on this. However, we
thought about adding ModifyCustomFieldOnCreate right. If you write a
patch, we can include it into the core.
On Fri, Jul 3, 2009 at 6:32 PM, Mario
Gomide wrote:
> Hello list!!!
>
> I have an RT 3.6.1 installation, and RT works f
Hello list!!!
I have an RT 3.6.1 installation, and RT works fine for me.
I was hopping someone could help me out on this one:
I have a couple of Custom Fields that must be filled up on the ticket
creation BUT after that, they MUST NOT be changed! In other words, these
specific CF must become re
Shot the user with a shotgun :)
I think "out of office" reply creates a new ticket each time cuz
subject has no ticket number. May be it's possible lower number of
loops with some set of conditions on "Autoreply to requestors on
create" scrip, for exampl:
* matches I'm out of the office
* "small"
Your question is foggy, cuz there is no user's group as user can be
user member of many groups. It's not clear if people in support group
should see something special or requestors should see something. It's
not clear about which page you're talking.
On Fri, Jul 3, 2009 at 4:49 PM, Boris Jordanov
Correct usage is
Set($StatementLog,"debug");
or
Set($StatementLog,"error");
You have to restart server.
On Fri, Jul 3, 2009 at 4:20 PM, Varun wrote:
> Hello All
>
> I have already post one question about how I can trace my query or put show
> my queries in log generated by RT. Though I have made
Fri 03 Jul 2009 13:52:27 GMT
Natxo Asenjo wrote:
> hi,
>
> yesterday I got RT::Authen::ExternalAuth working (v.0.0.8 I think, the
> latest) with rt 3.8.4 and an openldap server. All according to the
> README and wiki instructions, thanks for the great extension.
>
> I was wondering if there is a
Hi Steven
You internal server error is may be due to the Fastcgi script idle timeout .
Because when your queries takes longer than the idle timeout. Fastcgi script
gives up and reports and internal server error and logs in apache logs as
incomplete header received from server as it has not got
Perhaps you didn't reload apache? With the script alias you have below,
http://172.16.0.1/rt should not be working. Look at the apache error logs
- that will give some clues as to what's going on.
James Moseley
ty chan wrote:
Hi Moseley,
Here is my configuration on httpd.conf.
Serve
hi,
yesterday I got RT::Authen::ExternalAuth working (v.0.0.8 I think, the
latest) with rt 3.8.4 and an openldap server. All according to the
README and wiki instructions, thanks for the great extension.
I was wondering if there is a way to import the users from the ldap
server into the rt databa
Nothing? No one? :)
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Hello All
I have already post one question about how I can trace my query or put show
my queries in log generated by RT. Though I have made some changes which as
suggested by Raed. But still I am not been able to log my query in rt.log .
Can any one suggest me what I have been missing. I have alre
hi,
it's not for the first time we encounter a mail loop caused by an
erroneous configuration of a user, and we receive hundreds of auto replies.
rt does not recognize them as mail loop, thus we can only break it by
blocking the sender's mail address.
is there any other way to interrupt such
Hi Everone,
I want to do a search based on the following:
Tickets resolved by userA and userB and userC where tickets status is
resolved and ticket was created after 2009-06-01
I am able to search for one user at a time, if I do userA and UserB it
searches tickets that are owned by userA a
Thu 02 Jul 2009 21:54:03 GMT
Michael Ellis wrote:
> Hi,
>
> RT newbie here.
>
> I've got RT-Authen-ExternalAuth-0.08 set up and working against our
> eDirectory. What I'd like to do now, is have users created in RT as
> privileged if they are members of a specific group in the directory, and
>
Hi list,
RT::URI *appears* to have all the bits to do external links - is
anyone here doing any linking (eg. dependencies) between different RT
instances or know if it works at all?
Regards,
Tom
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Hi Chanty,
I shouldn't be doing this at the time of night it is currently... Disregard
my ScriptAlias comment...
and I have another question...
Have you tried hitting rt.abc.com/rt ? Since it seems to work when you hit
the server by IP.
On Thu, Jul 2, 2009 at 11:51 PM, William Graboyes <
willi
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