Re: [rt-users] Send email from script

Hi Ashish, many Thanks for your answer I want sent an email from a user defined action, but I don't know how can I do that ;-(( Tariq -Ursprüngliche Nachricht- Von: Potla, Ashish Bassaliel [mailto:c_apo...@qualcomm.com] Gesendet: Dienstag, 21. Juli 2009 20:35 An: Gene LeDuc; Tari

Re: [rt-users] RT 3.8.2 -> 3.8.6 upgrade issue FCKeditor error

On Tue, Jul 21, 2009 at 11:53:00AM -0700, Sean wrote: > I recently upgraded from 3.8.2 to 3.8.6 There is no 3.8.6, I assume you mean 3.8.4 > When using the web interface, any interaction involving the FCK > editor (i.e. create ticket, reply, resolve, comment) induces a > pop-up window (in IE, do

[rt-users] RT 3.8.2 -> 3.8.6 upgrade issue FCKeditor error

Hi, I recently upgraded from 3.8.2 to 3.8.6 When using the web interface, any interaction involving the FCK editor (i.e. create ticket, reply, resolve, comment) induces a pop-up window (in IE, dont have firefox to test) which says "Unknown toolbar item "CreateDiv" - if I click ok the FCKedito

Re: [rt-users] Send email from script

You can actually send out emails via scrips with user defined scrip-Action. The action is but a bit longwinded, but I use it for some of my queues to tweak the outgoing emails (Like add/remove an email id from the outgoing email for all email transactions -- for instance). Let me know if you w

Re: [rt-users] Send email from script

Hi Tariq, The obvious answer: You select one of the Notify actions that generate e-mail and use a template to design the e-mail. But you probably would've figured that out for yourself. If you are asking how to send an e-mail from a scrip with a user-defined action, I don't think you can. I g

Re: [rt-users] mailgateway & Cass

Thanks for the replies, this actually worked for me, SetHandler perl-script PerlHandler RT::Mason satisfy any allow from all SetHandler perl-script PerlHandler RT::Mason satisfy any allow from all ...from the wiki, which I apparently didn't search well enough.

[rt-users] Scrip Regarding Escalation Of Ticket To Higher Queue

Hello all I want one functionality like whenever any ticket from my one queue (i.e 24online level 2) is escalated to higher queue ( QAFED ) mail should be fired to admin CC's of QAFED queue that ticket has been escalated to their queue. We have 24 queues in all but I want functionality only for

[rt-users] Remove AdminCc based on Custom Field Value

I have a queue that records backup job status. When a notification comes in for a successful job, I don't want to send out a Notify Admins email (Global Scrip #4); so, since I can determine a successful job based on the custom field NB_STATUS, which is transmitted in the body of the message, I wo

[rt-users] Send email from script

Hello, how can I send an email from a script ??? Many thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secre

[rt-users] Broken tickets display

Hi. First, I'm afraid my English is very poor, sorry... :-| We're experiencing a strange behaviour on both our RT installation: when someone reply (or comment) to a ticket (both via e-mail or via webinterface) with a response containing some characters like ª (useful in Italian lang

Re: [rt-users] re-initilaize rt database

Yes, read the answer you replied to: > > On Mon, Jul 20, 2009 at 08:26:38AM -0400, testwreq wreq wrote: > > > > If you just want to lose the tickets (but want to keep the > > users/rights/queues) you want to investigate the rt-shredder tool in > > your rt's sbin dir -- Richard Foley Ciao - short