The following code using perl module Business::Hours should return 4 business
hours from the date specified in $curtime and update the due date.
For some reason it does that minus the minutes left in the current hour, for
example
Ticket created Sun Aug 16 16:17:30 2009 is set due at Mon Aug 17
All of a sudden this morning it's working. I can't explain, but am happy.
-Mike
-Original Message-
From: Michael Ellis [mailto:michael_el...@umanitoba.ca]
Sent: August-14-09 10:11 PM
To: Michael Ellis
Cc: Todd Chapman; rt Users; jsmor...@mvlan.net
Subject: Re: [rt-users] Asset Tracker
testwreq,
Keep the communication open to the user's group. There may be others
with the same needs and others with better info.
The following is the code we put into our Custom resolved template:
Subject: Request Titled: {$Ticket-Subject} has been Resolved!
This ticket has been resolved. DO
Hello,
I am currently new to several functions of RT. I'm having a hard time setting
up the Inbound E-mail. We are using Sendmail on CentOS 5.1 x64. As I
understand the instructions, I configured the /etc/aliases file for RT and ran
newaliases. Here are my settings.
/etc/aliases...
# RT
HI All,
I am new to administrating RT and I am not sure where to begin troubleshooting
this problem. I have looked at the Wiki and have looked through the archived
rt-users thread. I am currently using RT 3.8.2 on an Ubuntu server.
Issue:
Users have been granted rights through group membership
I'm looking at deploying RT (running over apache2 on GNU/Linux) into an
environment that is windows-centric, and to ease administrative overhead I'd
like to use AD for authentication and the provisioning of identities. I've
successfully accomplished AD-Authentication a few different ways, but
On 17 Aug 2009, at 13:16, Jason Dorn wrote,
Hi,
Have you tried (from page 30 of RT essentials book)
ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh/
Also, look at sendmail.cf file (/etc/mail/sendmail.cf on CentOS)
#O DaemonPortOptions=Port=smtp,Addr=127.0.0.1, Name=MTA
I have, O
Nathan,
A couple questions first:
1. Do you grant all the rights via the WebUI?
2. Do you put the Users in a pre-defined group or do you grant them
User rights to those queues?
3. Do you have any nightly Cron processes running?
4. Does this happen to only the NEW users and if so,
Thanks for the quick response.
1. I have granted all rights via the web ui.
2. I put users in a pre-defined group and then grant the group specific rights
to different queues. There are very few exceptions to this rule. The users with
the issue are exclusively assigned a group membership and
Thanks for the help. I was able to make the scrip below work.
The scrip was able to merge new ticket with Subject: Test Ticket Subject
to an existing ticket with the same subject.
Just few more questions:
- what to add on the scrip to ignore preceeding characters such as RE: and
FWD:? A new
Nathan,
I understand your confusion. This is a tough one. I have another
question. When the Users lose their rights, does the bottom box (making
them privileged) on the User's profile get unchecked?
Kenn
LBNL
On 8/17/2009 12:28 PM, Nathan Hurt wrote:
Thanks for the quick response.
1.
Is there a way, within a scrip, to send a notification to an RT group?
I'd like all members of a group that have permissions in a particular
queue to be notified when a ticket is created in that queue, but I don't
want to set them as Watchers because they don't necessarily want to
watch all
Kenn,
No. The box is still checked and I have also confirmed the group memberships
are still in place. It seems like nothing has changed except they are seeing
the default new user, no rights GUI when they log in. Of course, something must
be changing somewhere. I just cannot seem to find it.
Hello Nick,
RT-Action-NotifyGroup is exactly what you need. It can notify one RT
group, many RT groups, group and list of particular users. Note that
this extension is part of RT 3.8 and you shouldn't install anything.
I don't understand why people need command line access. And there is
no need
On Tue, 18 Aug 2009 01:16:03 +0400, Ruslan Zakirov
ruslan.zaki...@gmail.com said:
RT-Action-NotifyGroup is exactly what you need. It can notify one RT
group, many RT groups, group and list of particular users. Note that
this extension is part of RT 3.8 and you shouldn't install anything.
I
Hello Nathan,
Do I understand it right that each night rights you granted to a group
disappear? Do you re-grant the same set of rights to the same group
again and everything works again? What exactly do you do to fix the
problem?
Do you use shrink-cgm-table.pl script? Is it possible that you run
Jesse,
Thanks. Now I'm wondering if there is a list of the packages I can
select from? Like RT_Matrix, CommandByMail, etc. I read README and also
the configure module, but couldn't find a list.
I'm thinking of putting in graphics, calendar, rt_matrix, commandbymail
and if there are others,
Nathan,
This is certainly a conundrum. The only thing I can think of is that
there is some configuration setting that causes an automatic re-set OR
some setting that removes certain settings when RT is re-started.
Something like that. I have never heard of anything like this on RT for
years.
On Mon, 17 Aug 2009 14:34:08 -0700, Ken Crocker kfcroc...@lbl.gov
said:
Thanks. Now I'm wondering if there is a list of the packages I can
select from? Like RT_Matrix, CommandByMail, etc. I read README and also
the configure module, but couldn't find a list.
It appears that at least some
Forgot to reply to all.
From: Nathan Hurt
Sent: Monday, August 17, 2009 8:00 PM
To: Ruslan Zakirov
Subject: RE: [rt-users] Some users are losing their rights every night
Hi Ruslan,
They lose their rights in so much as when they log in next time the user
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