Hi!
Would be NICE to have possibility to control (in RT_SiteConfig.pm) do user
see RSS feed or not.
Our company policy says that RSS feed of tickets is not allowed, and now only
way (far as I know) to prevent that is edit
'share/html/Search/Elements/ResultViews' file.
--
JJussi
Hi!
At report Tools Reports Created in a date range
user have Queue drop down, where there is two choises. '-' and
'(current)Queue'.
If user selects his/her queue, result is from that queue. BUT s/he can select
that '-', then result is from ALL queues, and that's not good.
How to prevent
On Dec 30, 2009, at 3:25 PM, Kevin Falcone wrote:
On Wed, Dec 30, 2009 at 10:47:08AM -0500, Johnathan Bell wrote:
I've written a script that will process an ACL-like file and set a number of
permissions on our RT server, but currently I have this only working for
specific queues. How can I
Hello.
if i want to forward some ticket to such person who is not member of RT. i
used forward option in Ticket.
but i can't put custom text for this message as there is no option
available. how to add some custom text in a forwarded ticket and also how to
send this custom text to the receiving
It seems that every ticket that is opened on my new installation of
3.8.6 is being saved as HTML code. I can view the body of the message
from the web interface, but if the email is to large it saves it as an
attachment and when I open that attachment it is unreadable due to the
HTML code. Is
On Tue, Feb 09, 2010 at 09:31:50AM +, jet jet wrote:
Hello,
We have got RT(3.8.1 and 3.8.2) on linux machine(centos).
When we send a html attachement with a ticket, it is display as text (the
source code) in it.
To resolve that we have to record the html file with UTF-8
On Tue, Feb 09, 2010 at 10:42:17AM +0100, Sven Sternberger wrote:
Hello!
we are in the process of cleaning up the User table. We have a lot
of autocreated user in there which we want to purge by a script
we created. We want to utilize the shredder cli to purge them.
But in the commandline
I am asking this question, since some of the previous communications
documentations I looked at, were alarming when it came to changing
some of the settings of RT_SiteConfig, when RT has been up running
for a while,..and obviously that is my scenario.
When I link tickets, in the Links
