Re: [rt-users] How to send a different message to each requestor of ticket?

Hello Guenter, Such functionality is not implemented in RT 3.8 and I don't know about any patches that add it. Patches are welcome. As workaround different way to handle things can used. Instead of one ticket with many requestors you can use multiple tickets with one requestor linked to one centr

[rt-users] Replacing the login screen to authenticate with cookies

I've been reading about mason and the use of Apache::Cookie but I really don't know where to tie any of this into RT. It's difficult to know what to change and where the 'right' place is. I've seen numerous people ask this same question - where is the best place to change the front-end login page

Re: [rt-users] Query Builder not showing result - Email found in subject

Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Monday, March 01, 2010 12:39 PM To: Michael Neuschafer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Quer

Re: [rt-users] Query Builder not showing result

You need: (Queue = 'Help Desk Corp.' OR Queue = 'Projects - Corp.') AND Created > '2010-02-14' AND Created < '2010-03-02' On Mon, Mar 1, 2010 at 11:05 PM, Michael Neuschafer wrote: > I am having a problem with query builder showing result for 2 queues.   I > want to see ticket created for 2 queu

[rt-users] Query Builder not showing result

I am having a problem with query builder showing result for 2 queues. I want to see ticket created for 2 queues and I get nothing. Below is the example search. Why is it showing no result? And when I change the aggregator to OR it shows all ticket created even outside of the date ranges. Queu

[rt-users] Fwd: [sage-hamburg] Treffen im M ärz: "Request-Tracker: Nachhaltige Problemb earbeitung inkl. Asset, Knowledge- und Workflow -Management auf Open-Source-Basis"

Dear RT List, sorry for the Posting in German. It is regarding a Presentation of RT infront of the German Unix User Group. It is just to inform and invite all german/hamburg RT Users and Admins. *Betreff: **[sage-hamburg] Treffen im März: "Request-Tracker: Nachhaltige Problembearbeitung inkl. Asse

[rt-users] How to send a different message to each requestor of ticket?

Hello, There can be several requestors for a single ticket. I want to send a different customized HTML message to each requestor. E.g. the first requestor should get: Dear John, Your ticket #999 has been closed. Please provide feedback on our service using [here is a personalized URL to a web b

Re: [rt-users] Installing rt2 on Fedora Core 6

On Mon, Mar 01, 2010 at 08:05:12AM -0800, Brian Friday wrote: > > On Feb 28, 2010, at 1:16 PM, luto...@yahoo.co.uk wrote: > > > Why am I bothering with rt2 on FC6? It's because we have an old rt2 > > database. I'd like to be able to view it before thinking about exporting it > > to rt3 or anoth

Re: [rt-users] Installing rt2 on Fedora Core 6

On Feb 28, 2010, at 1:16 PM, luto...@yahoo.co.uk wrote: > Why am I bothering with rt2 on FC6? It's because we have an old rt2 database. > I'd like to be able to view it before thinking about exporting it to rt3 or > another environment. The original hardware this rt2 ran on was > decommissione

[rt-users] Displaying user attributes in search result columns

Hello, I'd like RT to display some user attributes such as Organization and Workphone in search result columns. I'm aware of the $DefaultSearchResultFormat setting, but the only user attribute that seems extractable is "Requestor". I tried adding a User CustomField, but it doesn't show up in the

Re: [rt-users] correspondence emails not being sent

there are no queue specific templates for this queue, only globals On Mon, 1 Mar 2010, Kenneth Marshall wrote: > Date: Mon, 1 Mar 2010 07:47:41 -0600 > From: Kenneth Marshall > To: John Roman > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] correspondence emails not being sent >

Re: [rt-users] correspondence emails not being sent

Have you check the queue specific templates? Maybe you are having the default responsed overridden with an empty/no response. Ken On Mon, Mar 01, 2010 at 01:32:40PM +, John Roman wrote: > I have a problem with email from a certain queue not getting sent. a > users corresponding to the ticke

[rt-users] correspondence emails not being sent

I have a problem with email from a certain queue not getting sent. a users corresponding to the ticket should accordingto global scripts have a message sent to all cc's and admincc's, but alas this just isnt so. ive tried sendmail, and sendmailpipe mailertypes to resolve this issue, but it app

Re: [rt-users] radical...

> On Mon, Mar 01, 2010 at 06:58:09AM +, Kobus Bensch - Networker wrote: > > Why is this rubbish allowed on here? > It's off-topic. Well, if I had 55 wives I'd definitely need RT for the "Honey Do" list! :) John PS, yes, I know the mainstream church doesn't do the plural thing any more.