Re: [rt-users] Copy tickets

Could you use a scrip to do this? Ken On Tue, Mar 16, 2010 at 04:07:19PM -0500, Max McGrath wrote: > Hi All - > > I'm looking to be able to create a "template" ticket and have it be copied > when support staff are creating an actual ticket. > > If this is possible, can it copy all of the custom

[rt-users] Copy tickets

Hi All - I'm looking to be able to create a "template" ticket and have it be copied when support staff are creating an actual ticket. If this is possible, can it copy all of the custom fields and the dependencies or linked tickets? Basically, we are looking for a "Quick Ticket" function. We are

[rt-users] Read-only custom field? Also a rights problem?

RT 3.8.7 I'm looking to establish a read-only custom field, writable only by $RT::SystemUser (in a scrip). In trying to do so, I have made the rights to this custom field 'SeeCustomField' by some people, but nobody has ModifyCustomField permissions. That is: there are no defined user right

[rt-users] RT::Extension::Timeline

To list, I'm having a difficult time getting "Timeline" to list anything other than the ticket id. We're on 3.8.7 and it seems to workother than that one problem. Anyone? Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Co

[rt-users] How to display a Custom Field Value's Description in select boxes/Ticket summary?

Hi all, I'm running RT 3.8.7 and I think may be missing something obvious, but I can't find a way to display the "Description" of a Custom Field Value in the select box. It's a bit of a nuisance since one of my custom fields has a purely numeric value tied to other systems & all my users

Re: [rt-users] status other than "open" in "RT at a glance"

On Tue, 16 Mar 2010, Jerrad Pierce wrote: Some months ago I added a custom status of "stalled".  Lately I've been Errr, stalled is a native status Oops. having a lot more things marked "stalled" and I would like such tickets appear in "10 highest priority tickets I own".  How can I do this?

Re: [rt-users] rt-shredder Users plugin deletes tickets?

>I do not think I agree with this. If you ask for a user to be >removed, any ticket that they have touched should go as well. The shredder gives the option of reassigning ownership (to nobody for instance) when shredding users, otherwise transactions must be wiped to preserve referential integrity.

Re: [rt-users] status other than "open" in "RT at a glance"

> Some months ago I added a custom status of "stalled".  Lately I've been Errr, stalled is a native status > having a lot more things marked "stalled" and I would like such tickets > appear in "10 highest priority tickets I own".  How can I do this? I believe including it in the @ActiveStatuses li

[rt-users] advanced search - customized like with wildcard

Hi all I'm looking for a way to search and find those tickets which their subject starts with 'FAX'. When I use "subject matches 'fax'" in advanced search, the search query is something like .. main.Subject LIKE '%FAX%' . But I'm looking for a way to have a query with higher performanc

Re: [rt-users] No ticket specified error

Hi, I still have this issue. Am I the only one to have this strange behavior ? Regards On 11 March 2010 15:26, Hugo Deprez wrote: > Hello, > > I have an issue with RT. I'm currently using the 3.8.7 version with Firefix > 3.6 with windows XP. > Sometimes when I want to answer to a ticket or to

[rt-users] status other than "open" in "RT at a glance"

Some months ago I added a custom status of "stalled". Lately I've been having a lot more things marked "stalled" and I would like such tickets appear in "10 highest priority tickets I own". How can I do this? Second question: I forgot how to create custom statuses. How is that done? -- D

[rt-users] ticket forwarding via e-mail

Ist there a way to forward a complete ticket via e-mail with all it's correspondence, (metadata,history) and attachments? Stefan - This e-mail is confidential and may contain privileged infor

Re: [rt-users] rt-shredder Users plugin deletes tickets?

Kenneth Marshall wrote: > I do not think I agree with this. If you ask for a user to be > removed, any ticket that they have touched should go as well. > No, I asked for users with no tickets to be removed[0]. By definition, there *are no tickets* that need to be removed! :-) > Otherwise you wi

[rt-users] all sender emil addresses in owner field

Hi The instance of our RT became slow specially when clicking on "ticket" link in main page (ticket search). I noticed that more ant thousands of email addresses which are the email address of our customers - requestors- have been put in "Owner" combo box! As I remember, previously only privil

Re: [rt-users] rt-shredder Users plugin deletes tickets?

I do not think I agree with this. If you ask for a user to be removed, any ticket that they have touched should go as well. Otherwise you will have unattributed updates in the system. It seems like you may have a bit too aggressive a policy for cleaning out users. Another approach is to put a bette

Re: [rt-users] rt-shredder Users plugin deletes tickets?

I mailed this bug report and still waiting for a response: http://rt3.fsck.com/Ticket/Display.html?id=14170&user=guest&pass=guest Am 11.03.2010 19:42, schrieb Gary Hall: > Hi Howie, > > I ran into the same problem. > > In my case, the deleted Tickets contained Correspondence from Users who > we

Re: [rt-users] Retain Cc and Bcc's for teh whole ticket thread.

I apologize for responding to an old thread but I can't find the global option mentioned in your message. Can you lighten this ? Thanks ! -- Simon. On 06/01/2010 19:13, Ken Crocker wrote: > Manohar, > > Essentially, if the CC'c and Bcc's are in the ticket as watchers, they > will be retained a

Re: [rt-users] Centos 5.4 + FCGI + Unicode in messages = Failure

Yes, this worked. Thanks a lot. -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: 15 марта 2010 г. 21:51 To: Vitaly Tskhovrebov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Centos 5.4 + FCGI + Unicode in messages = Failure Hello Vitaly. Down