RT 3.8.4
Does anyone have any suggestions on how to improve the time taken for RT to
display ticket history. Depending on the number of entries on the ticket it can
take 6-30seconds to render the ticket.
I've had a look in the mysql logs for slow queries and can't see any (though
it's only
Jason,
I have my system setup like it should for my area, even installed webmin to
set the system clock and the hardware clock the same to see if that works
and nothing. The problem is MySQL that is using UTC time instead AST like I
want to.
But thanks for the information you posted.
On Wed,
Hi,
Currently our RT DB is about 308M. Not much but with nagios alerts,
production issues, customer problems, Im seeing the DB growing quickly.
I need to make sure that DB will not affect the RT performance.
Kindly help on how I can check DB integrity, and make sure that DB will not
slow RT.
Juan,
I believe that is correct behavior - Have you set the TZ in RT_Siteconfig?
Example:
Set($Timezone , 'America/Anchorage')
Regards,
Jason Maderios
From: Juan N. DLC
Sent: Thursday, June 03, 2010 5:48 AM
To: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] RT email time
Yes, I do have the TZ configured in my RT_SiteConfig.pm
# Time Zone:
Set($Timezone , 'America/Puerto_Rico');
LIke I said, the GUI time is working fine, the problem is MySQL, when
creating a ticket it set the Creation Time 4 hours after the real time.
On Thu, Jun 3, 2010 at 11:10 AM, Jason
On Tue, Jun 01, 2010 at 03:56:05PM -0600, Pawel Osiczko wrote:
Pardon my Mason ignorance, but I'm tring to configure group dashboards for
our less technically inclined users to show up in Elements/Tabs in RT 3.8.8.
I've dug around in code a bit, alas I'm still mystified how to line up all
On Wed, Jun 02, 2010 at 12:51:00PM -0400, AJ Ferrigno wrote:
Hello,
I'm on RT 3.8.8. I have a need to route newly created requests for a
specific queue to a certain owner depending on time of day. I've
created a custom scrip that seems like it should work, but it is
hanging on the date
I believe RT, by design, uses the UTC timestamp when storing data in the
database.
--
James
On Thu, Jun 3, 2010 at 10:19 AM, Juan N. DLC juann@gmail.com wrote:
Yes, I do have the TZ configured in my RT_SiteConfig.pm
# Time Zone:
Set($Timezone , 'America/Puerto_Rico');
LIke I said,
On Wed, Jun 02, 2010 at 11:59:38AM -0700, Jonathan Rummel wrote:
Thank you, Bill. I will definitely use that to try and get it to work.
Jonathan
Your condition only checks if the first value is Florida and then
again hardcodes the first value into the ticket creation. Using
On Thu, Jun 03, 2010 at 05:37:23AM -0400, red...@linuxmail.org wrote:
Is anybody going to reply me?
I'll quote my paste reply, it still stands
'group' =3D 'svn Users',
'group_attr'=3D 'svn
More details are helpful!
How does your setup looks like? Hardware? Software? etc...
Torsten
2010/6/3 rmp dmd rmp.dmd1...@gmail.com
Hi,
Currently our RT DB is about 308M. Not much but with nagios alerts,
production issues, customer problems, Im seeing the DB growing quickly.
I need to
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