On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote:
> Hi
>
> Most of my tickets are created via emails to the RT system. When this
> happens, the CC's from the email are not automatically added as
> Watchers.
>
> Is this possible to change?
Hi Alan,
I wrote a custom scrip to do this many yea
Hello,
I am performing my first installation of RT 3.8.8 on Redhat 5.0. I`ve looked
around and there are multiple resources that kind of confusing reading
several of them. I would like if you guys refer me to a possible step by
step guide.. I am using Oracle as back end..
Thanks
Discover RT's h
Hi
Most of my tickets are created via emails to the RT system. When this happens,
the CC's from the email are not automatically added as Watchers.
Is this possible to change?
Many thanks in advance.
Regards
Alan Deadman
a.dead...@aerocare.com.au
Attention:
The contents of this email and an
with no real mysql tweaking on RT 3.8.8 I get:
mysql> select count(id) from Attachments;
+---+
| count(id) |
+---+
| 41636 |
+---+
1 row in set (0.62 sec)
while significantly less that yours, .62 seconds isn't too shabby...
-Original Message-
From: rt-user
Hi List,
As an example of what I am talking about the query `select count(id) from
Attachments;` The returned result is 174039, but it takes 39.1549 seconds
to return that simple query. The Transactions table returns 343259 in .4358
seconds. Does anyone have some optimization tips beyond what
Looks like "limit,100;" might be your answer?
rt-shredder --plugin "Tickets=query,Status = 'Deleted' AND LastUpdated < '30
days ago';limit,100" --sqldump /{somepath}/shredder-restore-tickets.sql
Might contain your answer - found that
http://wiki.bestpractical.com/view/Shredder
Peter
On 21 Jul
Jeff,
Sounds good to me.
Kenn
On Wed, Jul 21, 2010 at 11:04 AM, James Berwick wrote:
> On 7/21/2010 1:46 PM, Kenneth Crocker wrote:
>
>> Jeff,
>>
>> Not if I'm not supposed to. So what if there aren't 10 unowned tickets in
>> the list? As a matter of security, I sure wouldn't want someone looki
I think this is very similar to what Justin was saying a couple of weeks ago:
http://lists.bestpractical.com/pipermail/rt-users/2010-July/065538.html
Though it looked like that bug was fixed by 3.8.8
On 21 Jul 2010, at 19:04, James Berwick wrote:
> On 7/21/2010 1:46 PM, Kenneth Crocker wrote:
>
On 7/21/2010 1:46 PM, Kenneth Crocker wrote:
Jeff,
Not if I'm not supposed to. So what if there aren't 10 unowned tickets
in the list? As a matter of security, I sure wouldn't want someone
looking at sensitive payroll info on requests in the Payroll Queue if
they aren't even allowed to have a
Jeff,
Not if I'm not supposed to. So what if there aren't 10 unowned tickets in
the list? As a matter of security, I sure wouldn't want someone looking at
sensitive payroll info on requests in the Payroll Queue if they aren't even
allowed to have access to the payroll Queue.
Kenn
LBNL
On Wed, Ju
I searched around and couldn't find the answer. How does one
override the default 10 object threshold with rt-shredder?
Using RT 3.8.7
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
On 07/21/2010 12:50 PM, Kenneth Crocker wrote:
Mark,
It's just my opinion, but I like that logic. If I don't want someone
to see tickets in a certain Queue, why would I want them to see
"unowned" tickets in that same Queue? I wouldn't want that to change.
Kenn
LBNL
No, but you may still wan
Greg,
Hopefully, you remembered to enable "TransactionBatch" and set your stage to
that.
Kenn
LBNL
On Tue, Jul 20, 2010 at 2:12 PM, Greg Curiel wrote:
>
> Hello,
>
> Does anyone know of a way to prioritize which scrips get run first? I'm
> having a problem with a scrip that relies on another
Mark,
It's just my opinion, but I like that logic. If I don't want someone to see
tickets in a certain Queue, why would I want them to see "unowned" tickets
in that same Queue? I wouldn't want that to change.
Kenn
LBNL
On Wed, Jul 21, 2010 at 8:45 AM, Mark Jenks
wrote:
> I have an issue I am t
You will need to enable using SQL for ACLs in RT_SiteConfig.pm.
It is beta/testing so buyer beware...
Ken
On Wed, Jul 21, 2010 at 10:45:48AM -0500, Mark Jenks wrote:
> I have an issue I am trying to figure out.
>
>
>
> The default search for unowned tickets is:
>
> Owner = 'Nobody'
>
> AND
I've been trying to figure out how to best configure my RT
authentication/authorization.
We are running RT 3.8.7 and use the RT database (MYSQL) to store RT user
information (but not passwords).
We have a Kerberos KDC which stores passwords and provides single-sign-on
authentication across all
I have an issue I am trying to figure out.
The default search for unowned tickets is:
Owner = 'Nobody'
AND (
Status = 'new'
Or Status = 'open')
But it doesn't show everything for non system-admins. (i.e. people that
can't see all of the queues)
If I specify a queue, it works
Hey folks,
We've currently upgraded to RT 3.8.8 on RHEL 5 64-bit. We've deployed
with Apache 2.2.3 (RHEL supplied), mod_fastcgi 2.4.6.
Unfortunately, about 1-2x a day, the mason_handler.fcgi processes will
progressively grow in memory consumption from running at about 90MB each
to 1-3GB each, an
Il 21/07/2010 10:48, ronald higgins ha scritto:
> Once i've imported the RT Data into the new remote DB how would i go
> about pointing the current
> RT web app to the remote MySQL Instance ?
In the same place you configured during the install: RT_SiteConfig
Doublecheck the connectivity between y
Hi RT Users,
I currently have an RT Deployment, the web app and mysql db lives on
the same machine.
However, because Centos currently does not support a MySQL Server Version that
supports partitioning I would like to move the DB to a remote host
with MySQL 5.1 installed.
Once i've imported the RT
Hello,
i try to create a new ticket via the CLI but i've got an Error.
Here the settings of my .rtrc :
server http://10.20.x.xx/ < the lokal adress of the Server
user
passwd
If i do "/opt/rt3/bin/rt create -t ticket" i receive : rt: Server error:
Proxy Authorization Required (407)
Good morning,
I am currently trying to customize RTs Action Listing in the top of the Ticket
Display (Comment, Correspond, Forward, Resolve). I am using callbacks, but they
do not invoke as expected. As a basic idea I have been using the example of
Dirk Pape, specifically
http://page.mi.fu-ber
On Tue, 20 Jul 2010 14:44:16 -0400
Juan Mas wrote:
When someone submits a new ticket through e-mail is
there a way force them
to add a subject or the ticket won't be created? We're
running RT 3.8.7
Hi Juan
This extension seems to work ok:
http://search.cpan.org/dist/RT-Extension-Mandatory
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