Ken:
Can you post the code that you cut and pasted to get a better idea of the
problem.
Also something that I always fall into , is writing my action code in Custom
action cleanup code: and forgetting about and leaving
Custom action preparation code: completely empty, you will need
return
Hi all,
Hoping someone else has done this already I can crib from..
Our team uses RT for trouble tickets, and record how much time they
spend on each update. They also pass tickets among themselves. I run a
very basic report of tickets modified that week in that queue, and,
downloading
Maybe you can use this report?
http://wiki.bestpractical.com/view/TimeWorked
/Johan
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John Constable
Sent: den 11 oktober 2010 12:56
To: rt-users@lists.bestpractical.com
Subject:
On Mon, Oct 11, 2010 at 03:50:22PM +1100, Stuart Browne wrote:
Am trying to do a select-a-worded-priority for our interface and
have set the sort order to the numeric priority values, but I can't
figure out how to get the sort order from a Scrip on the queue so I
can set the ticket's Priority
Have a Look in Cpan for summarybyowner from ruslan, think thats what You're
Looking for.
Von meinem iPhone gesendet
Am 11.10.2010 um 17:08 schrieb Jason Ledford jledf...@biltmore.com:
I have searched the wiki and mailing list and can’t find my answer, so if its
there feel free to point me
Hi,
I promise I've searched through http://www.gossamer-threads.com, but
either I'm very bad searching, or my question is too stupid (or
both!). Setup: RT 3.8.8, RTFM 2.4.2, RT-IR 2.4.4, Apache, RHEL.
I want to create several queues that behave as closely to Incident
Report as possible, but
Carlos,
RT is designed to allow flexibility when granting permissions. I can grant
MosifyTicket to someone, but that doesn't mean they can create comments or
update Custom Fields. The ModifyTIcket right is for the basic MetatData
fields you find in a Ticket. Comments are separate. So are Custom
On Mon, Oct 11, 2010 at 05:28:47PM +0200, Carlos Javier wrote:
Hi,
I promise I've searched through http://www.gossamer-threads.com, but
either I'm very bad searching, or my question is too stupid (or
both!). Setup: RT 3.8.8, RTFM 2.4.2, RT-IR 2.4.4, Apache, RHEL.
I suspect your problem is
Raed,
Thanks for responding. Yse, I do have a return 1; in the Custom PRep area.
Actually, I have tried getting this to work with the code in one or the
other Custom Action areas. As an explanation of the context, I have not been
able to get CommanByMail to update a Custom Field defined as either
Matthew,
We use LastUpdated '15 days ago' and it works fine. Every ticket updated
15 or more days ago gets in the report. Are there other criteria you forgot
to mention?
Kenn
LBNL
On Mon, Oct 11, 2010 at 2:27 AM, Raed El-Hames raed.el-ha...@vialtus.comwrote:
Matthew;
I 've used:
Matthew,
Opps. Acutally that's LastUpdated '14 days ago'.
Kenn
LBNL
On Mon, Oct 11, 2010 at 9:48 AM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Matthew,
We use LastUpdated '15 days ago' and it works fine. Every ticket updated
15 or more days ago gets in the report. Are there other criteria
Hey all,
We're running rt3.8.6, under FreeBSD, installed from ports. All
modifications done via rt_siteconfig.pm (and there are not many).
The problem I'm seeing is this: we have a ticket which is not showing in
the list of unowned tickets. A second ticket has been merged into it
which
Hi.
LastUpdated x means updated since x. means updated before x. So
LastUpdated '15 days ago' is probably what you need and means tickets that
are not touched last 15 days.
Regards, Ruslan. From phone.
2010 10 11 20:49 пользователь Kenneth Crocker kfcroc...@lbl.gov написал:
Matthew,
Opps.
Your problem is with PostgreSQL not RT.
In version 9.0 default behaviour for bytea fields
changed and now they're returned as hex
(as described in
http://www.postgresql.org/docs/9.0/static/release-9-0.html#AEN99024).
To change this add:
bytea_output = escape
to postgresql.conf and restart
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