Or you can use the REST interface:
http://requesttracker.wikia.com/wiki/REST
-Chris
Am 25.11.2010 00:48, schrieb Kenneth Crocker:
> Naweed,
>
> AdminCc's are basicallt identified as groups and there are relationships
> with ACL, GroupMembers & Tickets.
>
> I'd advise having your external system
Hi All,
I'm hoping someone here could help me out or give any suggestions or advice.
I have inherited an environment where RT was setup as 2 front-end
application servers (round robin via DNS) and 2 mysql db servers (mysql
servers are setup with replication).
Recently one of our mysql server's roo
it's indeed a bug of fckeditor, I have filed a bug report,
see http://dev.ckeditor.com/ticket/6717
best wishes
sunnavy
On 10-11-22 14:26, Gary Holmes wrote:
> Hi all,
>
> We're using RT 3.8.4 on Ubuntu 10.10. I've noticed recently that the
> textarea that is used to input comments on tickets is
Naweed,
AdminCc's are basicallt identified as groups and there are relationships
with ACL, GroupMembers & Tickets.
I'd advise having your external system just send an email to the correct
ticket and use CommandByMail to add an AdminCc. That way, RT will keep
everything in sync.
Kenn
LBNL
On Wed
Hi,
Just curious if anyone knows of an extension to RT that allows automated
task timing? Some kind of 'button' that, when clicked, would start
timing a task and then when you click it a second time it logs the time
against a specific task.
Anyone?
Regards,
Tom
--
Tom Robinson
System Adminis
In what RT database table is the 'AdminCC' of the ticket information is
stored. I want to add 'AdminCC's' to a ticket from an external
application.
Thanks
Naweed Ahmed
-
The information contained in this e-mail message is intended only
for the
> If you have set Set(@Active_MakeClicky, qw(httpurl_overwrite));
> ...
> and the link location is "http://en.wikipedia.org/wiki/HTML_anchor"; ( the
> anchor #Anchor is missing)
I put this in the local ./html/Elements/MakeClicky callback file:
name => "httpurl_overwrite",
#reg
Sorry to re-post this, but I'm still completely stuck with this issue and I'm
not sure how to further troubleshoot it. Anyone have any ideas?
Thanks
John
On 11/22/2010 08:56 AM, John Alberts wrote:
I have a scrip working on the 'on create' condition and set to 'send
email' action t
On Tue, Nov 23, 2010 at 09:59:12AM +0100, Ryszard Łach wrote:
> Hi.
>
> Some of my users are reporting 'double login problem'. The sequence is:
Most often, this is because your RT server answers to two domain names and the
users' cookies are only for one.
>
> 1. A user with full-featured mai
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Darin Perusich
> Sent: Wednesday, November 24, 2010 8:25 AM
> Subject: [rt-users] asset "change log" field
>
> Hello,
>
> I'm new to RT and I'm not sure how to go about creating this.
Hello,
I'm new to RT and I'm not sure how to go about creating this. I'd like
to be able to log changes that are made to assets, which are mostly
computers, and I haven't been having much luck figuring it out. I'm not
changing the properties of the asset like IPaddr, name, or custom
fields, but ra
Hello,
If you have set Set(@Active_MakeClicky, qw(httpurl_overwrite));
and you add a link like http://en.wikipedia.org/wiki/HTML_anchor#Anchor to a
ticket,
it becomes visible as "http://en.wikipedia.org/wiki/H TML_anchor#Anchor" (note
the space after the H)
and the link location is "http://en.w
Hi,
Any news about this? Is there something else you need besides the logs?
Waiting for your answer.
Thanks,
Osnat.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Osnat Shapira
Sent: Thursday, November 18, 2
I changed to Unicode(UTF-8) and that seems to do the trick. Thanks!
Vivian
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of sunnavy
Sent: Tuesday, November 23, 2010 7:19 PM
To: rt-users@lists.bestpractical.c
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