Re: [rt-users] RT Chinese Characters?
I changed to Unicode(UTF-8) and that seems to do the trick. Thanks! Vivian -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of sunnavy Sent: Tuesday, November 23, 2010 7:19 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Chinese Characters? Hi vivian the charset of the email from outlook is set to gb2312, which only contains simplified chinese characters, if you want to use traditional chinese too, you need to set the outgoing charset to utf8 or at least gbk in outlook. best wishes sunnavy On 10-11-23 12:37, Vivian Lee wrote: Hi, I work with Brian at Trident Microsystems. The followings are the examples of our issues. Hopefully, with the screen shots you would be able to see the issues more clearly and could point us to the right direction to solve this issue. Thanks. These are the Chinese characters sent from Outlook email to RT: 法新社倫敦11日電） 交易商說，在供應吃緊、需求預期會增加的帶動下，世界原油價格今天逼近每桶90美元。這是世界油價兩年多來首度逼近這個價位。 倫敦北海布侖特原油12月交割價一度攀上每桶89.70美元，為兩年來最高價位，並是2008年10月以來首度逼近90美元關卡。 這項期貨後來回跌至89.47美元，但仍較昨天收盤價上漲51美分。 This is how they are displayed in RT: [cid:image001.png@01CB8B0A.6B836C60] As you can see some Chinese characters are shown in boxes and special characters. We have done some testing and it seems that Simplified Chinese characters are ok. Only the Traditional Chinese characters are having issues. Thanks in advance for your help. Vivian -Original Message- From: Brian Thompson Sent: Friday, November 19, 2010 9:53 AM To: Jesse Vincent Cc: Vick Khera; RT Users Subject: RE: [rt-users] RT Chinese Characters? Is there a list of Chinese Traditional fonts that work with RT available so that we can make sure we're using one that works? Thanks!, Brian -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, November 19, 2010 9:47 AM To: Brian Thompson Cc: Vick Khera; RT Users Subject: Re: [rt-users] RT Chinese Characters? On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote: Thank you for the confirmation. Follow-up question if you know: How might an organization ensure that users of Chinese Traditional characters always use a font that works with RT? That's a platform-dependent question. It might be that you need to install the relevant language support for your platform. I recall this being an issue on some installs of Windows XP.
Re: [rt-users] CommandByMail Custom Fields not updated
Hi, Any news about this? Is there something else you need besides the logs? Waiting for your answer. Thanks, Osnat. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Osnat Shapira Sent: Thursday, November 18, 2010 6:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] CommandByMail Custom Fields not updated Hi Kevin, These are the logs I'm getting. It includes an example where I used a different syntax and it displays the errors (And I also get an email back with the problem). But with the syntax I wrote before I get no error: [Thu Nov 18 08:06:35 2010] [info]: rt-3.8.2-1922-1290067595-955.48-...@panayainc.com #48/335 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:06:35 2010] [info]: rt-3.8.2-1922-1290067595-955.48-...@panayainc.com sent To: osnat.shap...@panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:06:35 2010] [info]: rt-3.8.2-1922-1290067595-1204.48-...@panayainc.com #48/335 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:06:35 2010] [info]: rt-3.8.2-1922-1290067595-1204.48-...@panayainc.com No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:06:35 2010] [info]: Ticket 48 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:07:29 2010] [warning]: Use of uninitialized value $1 in concatenation (.) or string at /usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm line 20 6. (/usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Thu Nov 18 08:07:29 2010] [warning]: Use of uninitialized value $2 in concatenation (.) or string at /usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm line 20 6. (/usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Thu Nov 18 08:07:30 2010] [info]: rt-3.8.2-26822-1290067650-253.49-...@panayainc.com #49/341 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:07:30 2010] [info]: rt-3.8.2-26822-1290067650-253.49-...@panayainc.com sent To: osnat.shap...@panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:07:30 2010] [info]: rt-3.8.2-26822-1290067650-778.49-...@panayainc.com #49/341 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:07:30 2010] [info]: rt-3.8.2-26822-1290067650-778.49-...@panayainc.com No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:07:30 2010] [info]: Ticket 49 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:08:45 2010] [info]: rt-3.8.2-20382-1290067725-1295.50-...@panayainc.com #50/347 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:08:46 2010] [info]: rt-3.8.2-20382-1290067725-1295.50-...@panayainc.com sent To: osnat.shap...@panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:08:46 2010] [info]: rt-3.8.2-20382-1290067725-1898.50-...@panayainc.com #50/347 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:08:46 2010] [info]: rt-3.8.2-20382-1290067725-1898.50-...@panayainc.com No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:08:46 2010] [info]: Ticket 50 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:12:31 2010] [info]: rt-3.8.2-1924-1290067951-234.51-...@panayainc.com #51/353 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:12:31 2010] [info]: rt-3.8.2-1924-1290067951-234.51-...@panayainc.com sent To: osnat.shap...@panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:12:31 2010] [info]: rt-3.8.2-1924-1290067951-929.51-...@panayainc.com #51/353 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:12:31 2010] [info]: rt-3.8.2-1924-1290067951-929.51-...@panayainc.com No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:12:31 2010] [info]: Ticket 51 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov
[rt-users] MakeClicky does not handle html anchors correctly
Hello, If you have set Set(@Active_MakeClicky, qw(httpurl_overwrite)); and you add a link like http://en.wikipedia.org/wiki/HTML_anchor#Anchor to a ticket, it becomes visible as http://en.wikipedia.org/wiki/H TML_anchor#Anchor (note the space after the H) and the link location is http://en.wikipedia.org/wiki/HTML_anchor; ( the anchor #Anchor is missing) As far as I can see html anchors are not supported buy Regexp::Common::URI::HTTP Is there a known workaround available ? TIA Joe
[rt-users] asset change log field
Hello, I'm new to RT and I'm not sure how to go about creating this. I'd like to be able to log changes that are made to assets, which are mostly computers, and I haven't been having much luck figuring it out. I'm not changing the properties of the asset like IPaddr, name, or custom fields, but rather changes made on the asset. For example if I updated the RT_SiteConfig.pm and restarted apache I'd like to log the date/time this happened, different from the time it was logged, whether or not files were checked into version control if applicable, backout plan, whether or not it was successful, etc. Give the number of elements I'd like to capture I don't know how to do this with custom fields which appear to only be for single items. If anyone can provide some guidance on how to accomplish this or if you've already done so it will be greatly appreciated. Thanks! -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 Cell: 716-807-4589 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you are not the intended recipient of this message, please contact the sender and delete this material from this computer.
Re: [rt-users] asset change log field
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Darin Perusich Sent: Wednesday, November 24, 2010 8:25 AM Subject: [rt-users] asset change log field Hello, I'm new to RT and I'm not sure how to go about creating this. I'd like to be able to log changes that are made to assets, which are mostly computers, and I haven't been having much luck figuring it out. I'm not changing the properties of the asset like IPaddr, name, or custom fields, but rather changes made on the asset. For example if I updated the RT_SiteConfig.pm and restarted apache I'd like to log the date/time this happened, different from the time it was logged, whether or not files were checked into version control if applicable, backout plan, whether or not it was successful, etc. Custom Fields for dates are coming with RT4. There already exists a RT::Integration::SVN which loosely hooks RT and SVN together, if you are using SVN, to keep track of files committed for the ticket. The backout plan sounds like a textarea, unless they are almost all identical. As for success? Wouldn't you just change the final status to resolved (success) or something else (not success)? Give the number of elements I'd like to capture I don't know how to do this with custom fields which appear to only be for single items. If anyone can provide some guidance on how to accomplish this or if you've already done so it will be greatly appreciated. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
Re: [rt-users] Session created too late?
On Tue, Nov 23, 2010 at 09:59:12AM +0100, Ryszard Łach wrote: Hi. Some of my users are reporting 'double login problem'. The sequence is: Most often, this is because your RT server answers to two domain names and the users' cookies are only for one. 1. A user with full-featured main page logs into RT; he enters username and password, submits 2. The users clicks some other link in not fully loaded/renderd page (returned after login form) - if someone has not too fast computer or browser it is quite easy 3. The user receives 302 to login page again. Is it a configuration issue? I didn't found nothing special in my RT_*Config.pm... TIA R. -- First they ignore you. Then they laugh at you. Then they fight you. Then you win. - Mohandas Gandhi. --
Re: [rt-users] scrip to send email suddenly stopped working
Sorry to re-post this, but I'm still completely stuck with this issue and I'm not sure how to further troubleshoot it. Anyone have any ideas? Thanks John On 11/22/2010 08:56 AM, John Alberts wrote: I have a scrip working on the 'on create' condition and set to 'send email' action to our group email address, so that we are notified when a new ticket is created. It's been working great until last Friday. All of a sudden I noticed we stopped getting these emails from RT. The only thing that changed on the system is that I added another scrip with a 'user defined' condition. I wasn't sure if that condition failing would cause RT to stop processing the other scrips, so I deleted that new scrip in an attempt to fix the problem. It didn't help. I enabled debug logging to a file. I can see the following in the log file when I create a new ticket. [Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate stage with applicable type(s) Create (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for transaction #8397 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of ticket #431 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) and I see 2 messages further down like 'Committing scrip #x', but it never does scrip #12, which is the one that sends an email to our group. The other odd thing is that I only have 3 scrips for 'TransactionCreate' stage, not 6. Any ideas how I can further troubleshoot this? Thanks -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com
Re: [rt-users] MakeClicky does not handle html anchors correctly
If you have set Set(@Active_MakeClicky, qw(httpurl_overwrite));
...
and the link location is http://en.wikipedia.org/wiki/HTML_anchor; ( the
anchor #Anchor is missing)
I put this in the local ./html/Elements/MakeClicky callback file:
name = httpurl_overwrite,
#regex = qr/$RE{URI}{HTTP}{-keep}{-scheme = 'https?'}/,
# negative lookbehind to allow unmodified img tag markup in combo with
ScrubHTML rules
regex = qr@(?!
src=['])https?:([\w\/\...@\-~%#?=;,.:+\[\]\(\)]|\|\[\])+[\w\/]@,
action = url_overwrite,
[rt-users] AdminCC info in what table?
In what RT database table is the 'AdminCC' of the ticket information is stored. I want to add 'AdminCC's' to a ticket from an external application. Thanks Naweed Ahmed - The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.
[rt-users] RT Task Timer
Hi, Just curious if anyone knows of an extension to RT that allows automated task timing? Some kind of 'button' that, when clicked, would start timing a task and then when you click it a second time it logs the time against a specific task. Anyone? Regards, Tom -- Tom Robinson System Administrator MoTeC 121 Merrindale Drive Croydon South 3136 Victoria Australia T: +61 3 9761 5050 F: +61 3 9761 5051 E: tom.robin...@motec.com.au signature.asc Description: OpenPGP digital signature
Re: [rt-users] AdminCC info in what table?
Naweed, AdminCc's are basicallt identified as groups and there are relationships with ACL, GroupMembers Tickets. I'd advise having your external system just send an email to the correct ticket and use CommandByMail to add an AdminCc. That way, RT will keep everything in sync. Kenn LBNL On Wed, Nov 24, 2010 at 12:27 PM, Ahmed, Mohammed Naweed (LNG-BCT) naweedmohammed.ah...@lexisnexis.com wrote: In what RT database table is the ‘AdminCC’ of the ticket information is stored. I want to add ‘AdminCC’s’ to a ticket from an external application. Thanks *Naweed Ahmed* -- * The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message. *
Re: [rt-users] RT 3.8.4 - adding comments with Google Chrome
it's indeed a bug of fckeditor, I have filed a bug report, see http://dev.ckeditor.com/ticket/6717 best wishes sunnavy On 10-11-22 14:26, Gary Holmes wrote: Hi all, We're using RT 3.8.4 on Ubuntu 10.10. I've noticed recently that the textarea that is used to input comments on tickets is not displaying when I'm using Google Chrome. I have 9.0.587.0 but the issue occurred on releases prior to that. Nothing has changed for our setup except the updates to Chrome, so I'm assuming that it's related. If I use IE or Firefox - no problem. From the source produced by .../Ticket/Update.html, in firefox: textarea class=messagebox cols=72 rows=15 name=UpdateContent id= UpdateContent In Chrome: textarea class=messagebox cols=72 rows=15 name=UpdateContent id=UpdateContent style=display: none; I suspect this behavior is programmed in. It used to work OK. Is there a workaround or a fix for this? Thanks, Gary
[rt-users] RT intermittent failures due to Mysql problems
Hi All, I'm hoping someone here could help me out or give any suggestions or advice. I have inherited an environment where RT was setup as 2 front-end application servers (round robin via DNS) and 2 mysql db servers (mysql servers are setup with replication). Recently one of our mysql server's root partition bacame full which I think messed up the replication. Now we are seeing intermittent failures when we try to access RT. I have attached the error file. http://old.nabble.com/file/p30270762/rt_error.txt rt_error.txt Google came up with a very simple solution here: http://www.articlesbase.com/software-articles/rt-couldnt-store-your-session-mysql-error-985674.html - unfortunately I tried that and it did not work in my case. The mysql servers are configured with a mysqldump cronjob but for some weird reason the last good dump for the RT database I have is from a month ago, I would probably consider that as a LAST resort because if I understand correctly, restoring from that dump would mean I would lose all the data that was created after that dump... I have tried repairing the tables via mysqlcheck and although it clearly showed that it did fix issues with the tables... we still see the same RT error intermittently... (Also, I dont understand why the errors are intermittent, sometimes it works fine and we can do everything, and then a few minutes later, its down and shows the error) Just wondering if anyone has seen this or can offer any suggestions, I would truly appreciate it thanks very much -uzee -- View this message in context: http://old.nabble.com/RT-intermittent-failures-due-to-Mysql-problems-tp30270762p30270762.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] AdminCC info in what table?
Or you can use the REST interface: http://requesttracker.wikia.com/wiki/REST -Chris Am 25.11.2010 00:48, schrieb Kenneth Crocker: Naweed, AdminCc's are basicallt identified as groups and there are relationships with ACL, GroupMembers Tickets. I'd advise having your external system just send an email to the correct ticket and use CommandByMail to add an AdminCc. That way, RT will keep everything in sync. Kenn LBNL On Wed, Nov 24, 2010 at 12:27 PM, Ahmed, Mohammed Naweed (LNG-BCT) naweedmohammed.ah...@lexisnexis.com mailto:naweedmohammed.ah...@lexisnexis.com wrote: In what RT database table is the ‘AdminCC’ of the ticket information is stored. I want to add ‘AdminCC’s’ to a ticket from an external application. Thanks *Naweed Ahmed* *The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message. *
