Re: [rt-users] Comprehension Question about LDAP and SSO

2011-02-23 Thread john s.
First of all thnx for these Infos Okay it won't be bad if this is working in a good way So recap aggain : - Apache Server with an kerberos module ( which?) - configure RT for kerberosmodule for apache - and an entry in htacess for athentification with the AD - an browser entry to get acc

Re: [rt-users] autoreply based on language on user profile

2011-02-23 Thread Kevin Falcone
On Wed, Feb 23, 2011 at 09:20:49PM -0500, Gilbert Rebeiro wrote: > Hi, > > I would like to know if it is possible (and if so, any help to get > working) to autoreply to a new ticket based on the language field in > the user profile. > > Default to English template before user profile is set. Tem

[rt-users] autoreply based on language on user profile

2011-02-23 Thread Gilbert Rebeiro
Hi, I would like to know if it is possible (and if so, any help to get working) to autoreply to a new ticket based on the language field in the user profile. Default to English template before user profile is set. Thanks in advance, Gilbert.

Re: [rt-users] RT-3.8.9 upgrade problem with Rules.

2011-02-23 Thread Jesse Vincent
On Wed, Feb 23, 2011 at 06:45:49PM -0500, Jason A. Smith wrote: > On 02/23/2011 06:29 PM, Jesse Vincent wrote: > > > >On Wed, Feb 23, 2011 at 06:26:58PM -0500, Jason A. Smith wrote: > >>I recently tried to update our RT server to 3.8.9, but had a problem > >>that I suspect may have something to

Re: [rt-users] RT-3.8.9 upgrade problem with Rules.

2011-02-23 Thread Jason A. Smith
On 02/23/2011 06:29 PM, Jesse Vincent wrote: On Wed, Feb 23, 2011 at 06:26:58PM -0500, Jason A. Smith wrote: I recently tried to update our RT server to 3.8.9, but had a problem that I suspect may have something to do with this item from the changelog: * Include Rules with Scrips when previewi

[rt-users] Creating a new Queue and Site

2011-02-23 Thread Alberto Vazquez
I inherited an RT system, and now I have the good challenge of creating a new queue and a corresponding site for it. All this has to be done on the existing server, which is hosting our helpdesk ticketing system and url. I tried looking at the exiting config, and also have looked around at the RT

Re: [rt-users] RT-3.8.9 upgrade problem with Rules.

2011-02-23 Thread Jesse Vincent
On Wed, Feb 23, 2011 at 06:26:58PM -0500, Jason A. Smith wrote: > I recently tried to update our RT server to 3.8.9, but had a problem > that I suspect may have something to do with this item from the > changelog: > > * Include Rules with Scrips when previewing recipients > > When using the we

[rt-users] RT-3.8.9 upgrade problem with Rules.

2011-02-23 Thread Jason A. Smith
I recently tried to update our RT server to 3.8.9, but had a problem that I suspect may have something to do with this item from the changelog: * Include Rules with Scrips when previewing recipients When using the web interface and clicking on the reply or comment links, I just get a single er

Re: [rt-users] Move ticket to queue based on Requestor

2011-02-23 Thread Kenneth Crocker
Gareth, Sure, we have something like that. See below: Custom Condition: # condition set on email transaction to create my $trans = $self->TransactionObj; my $msgattr = $trans->Message->First; return 0 unless $trans->Type eq "Create"; return 0 unless $msgattr; return 1 if $msgattr->GetHeader('Re

[rt-users] Move ticket to queue based on Requestor

2011-02-23 Thread Gareth Tupper
Hallo I'm getting lost in a sea of perl.. I have a Custom Field for tickets, called Department. This contains Sales, Dev, etc. I'm trying to set up a scrip that will look at the requestor's email address for an incoming ticket (is email address in: 'al...@company.com, b...@company.com'

Re: [rt-users] Comprehension Question about LDAP and SSO

2011-02-23 Thread Thomas Smith
On Wed, Feb 23, 2011 at 9:04 AM, Michael Brown wrote: > On Wednesday 23 Feb 2011 15:38:44 john s. wrote: > > I have an Comprehensive Question about SSO in Relation to LDAP > > > > Is it possible with LDAP to get Access on an sso client with an Computer > in > > a Network ( e.g RT) by start the Co

Re: [rt-users] scrip OnComment triggered when script is resolved

2011-02-23 Thread Kevin Falcone
On Wed, Feb 23, 2011 at 05:33:57PM +0100, Nicolas GUIOT wrote: > On Wed, 23 Feb 2011 10:16:29 -0500 > Kevin Falcone wrote: > > > > OK, I switched to plain text editor, kept my signature, and > > > everything is OK. > > > > > > Source of the problem seems to be the Rich Text editor. > > > > And n

Re: [rt-users] scrip OnComment triggered when script is resolved

2011-02-23 Thread Nicolas GUIOT
On Wed, 23 Feb 2011 10:16:29 -0500 Kevin Falcone wrote: > > OK, I switched to plain text editor, kept my signature, and > > everything is OK. > > > > Source of the problem seems to be the Rich Text editor. > > And no, my signature has only "basic" character, no accent, > > anything. In my signat

Re: [rt-users] Issue with Encoding (NOT A BUG)

2011-02-23 Thread Riccardo Carlesso
Hi, we noticed that it was a lack in configuration of our sendmail application (heirloom-mailx) we use in conjunction with RT. We just added this to heirloom-mailx configuration and it worked perfectly afterward: # on /etc/nail.rc set ttycharset=utf8 RT had no issues at all. Thanks to RT team

Re: [rt-users] Comprehension Question about LDAP and SSO

2011-02-23 Thread Michael Brown
On Wednesday 23 Feb 2011 15:38:44 john s. wrote: > I have an Comprehensive Question about SSO in Relation to LDAP > > Is it possible with LDAP to get Access on an sso client with an Computer in > a Network ( e.g RT) by start the Computer with an network windows logon > ..? > > Or i have

[rt-users] Comprehension Question about LDAP and SSO

2011-02-23 Thread john s.
Hello All I have an Comprehensive Question about SSO in Relation to LDAP Is it possible with LDAP to get Access on an sso client with an Computer in a Network ( e.g RT) by start the Computer with an network windows logon ..? Or i have to do this with ntlm? best Regards skyerjoe

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread Kevin Falcone
On Wed, Feb 23, 2011 at 01:27:08AM -0800, john s. wrote: > > I don't exactly what I'm talking about .. so I'LL describe in which way > should it work > > The Authentification Server is an ActiveDirectory on an Windows2008 Server > > so if you Logged in in the Main network system with username

Re: [rt-users] scrip OnComment triggered when script is resolved

2011-02-23 Thread Kevin Falcone
> OK, I switched to plain text editor, kept my signature, and everything is OK. > > Source of the problem seems to be the Rich Text editor. > > I tried to change my signature: 1 line, then 2,3,4,5,6 lines : everything is > OK. Back to my original signature, then error again. > > And no, my sign

[rt-users] Issue with Encoding

2011-02-23 Thread Riccardo Carlesso
Hi all, we have a production 3.8.8 and a testing 3.8.9 and we see an encoding issue. I still don't know if it's a bug or - most likely - a misconfiguration. Whenever there are unusual characters (such as chinese, in this case), and I put that chars into a reply or Forward, Do you have a clue wher

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread Thomas Smith
On Wed, Feb 23, 2011 at 2:27 AM, john s. wrote: > > An other option is to make the authentification from AD to Apache ... so > this would be fit too. > You could also authenticate directly to the AD server using Kerberos and/or LDAP. * mod_auth_kerb - http://modauthkerb.sourceforge.net/

Re: [rt-users] Error when attempting to display My Rights

2011-02-23 Thread Thomas Sibley
My coworker Kevin answered your question the first time you asked it a week ago. http://lists.bestpractical.com/pipermail/rt-users/2011-February/068949.html On 23 Feb 2011 09:18, sharon.belliv...@frb.gov wrote: > We are running RT 3.8.8. From the web interface, under Preferences, users > with rig

[rt-users] Error when attempting to display My Rights

2011-02-23 Thread Sharon . Belliveau
We are running RT 3.8.8. From the web interface, under Preferences, users with rights to access RT see an option called 'My Rights' which has links for 'Queue Rights' and 'Ticket Custom Fields.' The error listed below displayed when either is selected: Can't call method "id" on an undefined value

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread john s.
I have fixed my problem the perl module Net::LDAP was missing godsake now RT is still running but i think i'm tying to use these module i must reading some background knowledge if i finished ... i come back to this thread and ask some questions one more john s. wrote: > > Hm... this

Re: [rt-users] Testing 4.0.0rc5 - experiences upgrading from 3.6.4 on RHEL6

2011-02-23 Thread Darren Nickerson
On Feb 22, 2011, at 1:31 PM, Jesse Vincent wrote: > > Darren, > > Can you try out this new version of Plack: > > http://pause.perl.org/incoming/Plack-0.9970.tar.gz > > We believe it may resolve your issues. Jesse, Thanks for your help! I installed that yesterday, but had to restart apache a

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread john s.
Hm... this article sounds like a little bit outdated is this the proper to get an solid sso via ad solution? Another thing : Is it normal that the apache2 server doesnt 't start anymore after i 've installed the perl module RT::Authen::ExternalAuth ? ... Remember nothing is configured ye

Re: [rt-users] rt 3.8.9 on ubuntu 8.04 - login problem

2011-02-23 Thread nrtusern
Hello from the dpkg --list, i see the mod_perl2 is: root@yycat:~# dpkg --list | grep mod-perl ii libapache2-mod-perl2 2.0.3-2ubuntu2 Integration of perl with the Apache2 web ser nrtusern wrote: > > Dear friends. > > I am setting up a rt 3.8.9 on Ubuntu 8.04

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread Giuseppe Sollazzo
Hi John, what you can do is either to plug AD authentication into RT, or to use a SSO solution (such as CAS). Give this a look: http://blank.org/memory/output/rt-ad-sso.html Regards, Giuseppe On 23/02/11 10:59, john s. wrote: i think this is sso per ldap to rt or ldap to apache --

Re: [rt-users] rt 3.8.9 on ubuntu 8.04 - login problem

2011-02-23 Thread Ruslan Zakirov
Set WebDomain and don't touch WebBaseURL. Regards, Ruslan. From phone. 21.02.2011 18:52 пользователь "nrtusern" написал: > > Dear friends. > > I am setting up a rt 3.8.9 on Ubuntu 8.04 > > after successfully installed rt and start the apache2 by reading the README, > i met the following 2 problem

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread john s.
i think this is sso per ldap to rt or ldap to apache -- View this message in context: http://old.nabble.com/RT%3A%3AAuthen%3A%3AExternalAuth-Installed-need-Help-tp30993192p30993957.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread john s.
Hello Guiseppe I don't exactly what I'm talking about .. so I'LL describe in which way should it work The Authentification Server is an ActiveDirectory on an Windows2008 Server so if you Logged in in the Main network system with username and Password you have automallically access to the r

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread Giuseppe Sollazzo
Hi John, you talk about SSO but it's not clear from what you say if you either want authentication based on - SSO - LDAP - SSO using LDAP Can you please clarify? On 23/02/11 08:55, john s. wrote: Good Morning all I've installed the External Auth Plugin for our RT System. But now i have no

[rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread john s.
Good Morning all I've installed the External Auth Plugin for our RT System. But now i have no clue how to tackle it. My Knowledge about SSO is really really limited So can sb give me a hint to start the Challenge to get a good funcitonal connection to my LDAP Server ( Windows 2008) ? it

Re: [rt-users] scrip OnComment triggered when script is resolved

2011-02-23 Thread Nicolas GUIOT
On Tue, 22 Feb 2011 11:35:42 -0500 Kevin Falcone wrote: > On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote: > > On Tue, 22 Feb 2011 13:31:29 + > > Dominic Hargreaves wrote: > > > > > On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: > > > > On Tue, Feb 22, 2011 at 09