First of all thnx for these Infos
Okay it won't be bad if this is working in a good way
So recap aggain :
- Apache Server with an kerberos module ( which?)
- configure RT for kerberosmodule for apache
- and an entry in htacess for athentification with the AD
- an browser entry to get acc
On Wed, Feb 23, 2011 at 09:20:49PM -0500, Gilbert Rebeiro wrote:
> Hi,
>
> I would like to know if it is possible (and if so, any help to get
> working) to autoreply to a new ticket based on the language field in
> the user profile.
>
> Default to English template before user profile is set.
Tem
Hi,
I would like to know if it is possible (and if so, any help to get
working) to autoreply to a new ticket based on the language field in the
user profile.
Default to English template before user profile is set.
Thanks in advance,
Gilbert.
On Wed, Feb 23, 2011 at 06:45:49PM -0500, Jason A. Smith wrote:
> On 02/23/2011 06:29 PM, Jesse Vincent wrote:
> >
> >On Wed, Feb 23, 2011 at 06:26:58PM -0500, Jason A. Smith wrote:
> >>I recently tried to update our RT server to 3.8.9, but had a problem
> >>that I suspect may have something to
On 02/23/2011 06:29 PM, Jesse Vincent wrote:
On Wed, Feb 23, 2011 at 06:26:58PM -0500, Jason A. Smith wrote:
I recently tried to update our RT server to 3.8.9, but had a problem
that I suspect may have something to do with this item from the
changelog:
* Include Rules with Scrips when previewi
I inherited an RT system, and now I have the good challenge of creating a
new queue and a corresponding site for it. All this has to be done on the
existing server, which is hosting our helpdesk ticketing system and url.
I tried looking at the exiting config, and also have looked around at the RT
On Wed, Feb 23, 2011 at 06:26:58PM -0500, Jason A. Smith wrote:
> I recently tried to update our RT server to 3.8.9, but had a problem
> that I suspect may have something to do with this item from the
> changelog:
>
> * Include Rules with Scrips when previewing recipients
>
> When using the we
I recently tried to update our RT server to 3.8.9, but had a problem
that I suspect may have something to do with this item from the changelog:
* Include Rules with Scrips when previewing recipients
When using the web interface and clicking on the reply or comment links,
I just get a single er
Gareth,
Sure, we have something like that. See below:
Custom Condition:
# condition set on email transaction to create
my $trans = $self->TransactionObj;
my $msgattr = $trans->Message->First;
return 0 unless $trans->Type eq "Create";
return 0 unless $msgattr;
return 1 if $msgattr->GetHeader('Re
Hallo
I'm getting lost in a sea of perl..
I have a Custom Field for tickets, called Department. This contains
Sales, Dev, etc.
I'm trying to set up a scrip that will look at the requestor's email
address for an incoming ticket (is email address in: 'al...@company.com,
b...@company.com'
On Wed, Feb 23, 2011 at 9:04 AM, Michael Brown wrote:
> On Wednesday 23 Feb 2011 15:38:44 john s. wrote:
> > I have an Comprehensive Question about SSO in Relation to LDAP
> >
> > Is it possible with LDAP to get Access on an sso client with an Computer
> in
> > a Network ( e.g RT) by start the Co
On Wed, Feb 23, 2011 at 05:33:57PM +0100, Nicolas GUIOT wrote:
> On Wed, 23 Feb 2011 10:16:29 -0500
> Kevin Falcone wrote:
>
> > > OK, I switched to plain text editor, kept my signature, and
> > > everything is OK.
> > >
> > > Source of the problem seems to be the Rich Text editor.
>
> > > And n
On Wed, 23 Feb 2011 10:16:29 -0500
Kevin Falcone wrote:
> > OK, I switched to plain text editor, kept my signature, and
> > everything is OK.
> >
> > Source of the problem seems to be the Rich Text editor.
> > And no, my signature has only "basic" character, no accent,
> > anything. In my signat
Hi,
we noticed that it was a lack in configuration of our sendmail
application (heirloom-mailx) we use in conjunction with RT.
We just added this to heirloom-mailx configuration and it worked
perfectly afterward:
# on /etc/nail.rc
set ttycharset=utf8
RT had no issues at all.
Thanks to RT team
On Wednesday 23 Feb 2011 15:38:44 john s. wrote:
> I have an Comprehensive Question about SSO in Relation to LDAP
>
> Is it possible with LDAP to get Access on an sso client with an Computer in
> a Network ( e.g RT) by start the Computer with an network windows logon
> ..?
>
> Or i have
Hello All
I have an Comprehensive Question about SSO in Relation to LDAP
Is it possible with LDAP to get Access on an sso client with an Computer in
a Network ( e.g RT) by start the Computer with an network windows logon
..?
Or i have to do this with ntlm?
best Regards skyerjoe
On Wed, Feb 23, 2011 at 01:27:08AM -0800, john s. wrote:
>
> I don't exactly what I'm talking about .. so I'LL describe in which way
> should it work
>
> The Authentification Server is an ActiveDirectory on an Windows2008 Server
>
> so if you Logged in in the Main network system with username
> OK, I switched to plain text editor, kept my signature, and everything is OK.
>
> Source of the problem seems to be the Rich Text editor.
>
> I tried to change my signature: 1 line, then 2,3,4,5,6 lines : everything is
> OK. Back to my original signature, then error again.
>
> And no, my sign
Hi all,
we have a production 3.8.8 and a testing 3.8.9 and we see an encoding
issue. I still don't know if it's a bug or - most likely - a
misconfiguration.
Whenever there are unusual characters (such as chinese, in this case),
and I put that chars into a reply or Forward,
Do you have a clue wher
On Wed, Feb 23, 2011 at 2:27 AM, john s. wrote:
>
> An other option is to make the authentification from AD to Apache ... so
> this would be fit too.
>
You could also authenticate directly to the AD server using Kerberos and/or
LDAP.
* mod_auth_kerb - http://modauthkerb.sourceforge.net/
My coworker Kevin answered your question the first time you asked it a
week ago.
http://lists.bestpractical.com/pipermail/rt-users/2011-February/068949.html
On 23 Feb 2011 09:18, sharon.belliv...@frb.gov wrote:
> We are running RT 3.8.8. From the web interface, under Preferences, users
> with rig
We are running RT 3.8.8. From the web interface, under Preferences, users
with rights to access RT see an option called 'My Rights' which has links
for 'Queue Rights' and 'Ticket Custom Fields.' The error listed below
displayed when either is selected:
Can't call method "id" on an undefined value
I have fixed my problem the perl module Net::LDAP was missing godsake now
RT is still running
but i think i'm tying to use these module
i must reading some background knowledge if i finished ... i come back to
this thread
and ask some questions one more
john s. wrote:
>
> Hm... this
On Feb 22, 2011, at 1:31 PM, Jesse Vincent wrote:
>
> Darren,
>
> Can you try out this new version of Plack:
>
> http://pause.perl.org/incoming/Plack-0.9970.tar.gz
>
> We believe it may resolve your issues.
Jesse,
Thanks for your help!
I installed that yesterday, but had to restart apache a
Hm... this article sounds like a little bit outdated is this the proper
to get an solid sso via ad solution?
Another thing :
Is it normal that the apache2 server doesnt 't start anymore after i 've
installed the perl module RT::Authen::ExternalAuth ? ... Remember nothing
is configured ye
Hello
from the dpkg --list, i see the mod_perl2 is:
root@yycat:~# dpkg --list | grep mod-perl
ii libapache2-mod-perl2 2.0.3-2ubuntu2
Integration of perl with the Apache2 web ser
nrtusern wrote:
>
> Dear friends.
>
> I am setting up a rt 3.8.9 on Ubuntu 8.04
Hi John,
what you can do is either to plug AD authentication into RT, or to use a
SSO solution (such as CAS).
Give this a look: http://blank.org/memory/output/rt-ad-sso.html
Regards,
Giuseppe
On 23/02/11 10:59, john s. wrote:
i think this is sso per ldap to rt
or ldap to apache
--
Set WebDomain and don't touch WebBaseURL.
Regards, Ruslan. From phone.
21.02.2011 18:52 пользователь "nrtusern" написал:
>
> Dear friends.
>
> I am setting up a rt 3.8.9 on Ubuntu 8.04
>
> after successfully installed rt and start the apache2 by reading the
README,
> i met the following 2 problem
i think this is sso per ldap to rt
or ldap to apache
--
View this message in context:
http://old.nabble.com/RT%3A%3AAuthen%3A%3AExternalAuth-Installed-need-Help-tp30993192p30993957.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
Hello Guiseppe
I don't exactly what I'm talking about .. so I'LL describe in which way
should it work
The Authentification Server is an ActiveDirectory on an Windows2008 Server
so if you Logged in in the Main network system with username and Password
you have automallically
access to the r
Hi John,
you talk about SSO but it's not clear from what you say if you either
want authentication based on
- SSO
- LDAP
- SSO using LDAP
Can you please clarify?
On 23/02/11 08:55, john s. wrote:
Good Morning all
I've installed the External Auth Plugin for our RT System.
But now i have no
Good Morning all
I've installed the External Auth Plugin for our RT System.
But now i have no clue how to tackle it.
My Knowledge about SSO is really really limited
So can sb give me a hint to start the Challenge to get a good funcitonal
connection to my LDAP Server ( Windows 2008) ?
it
On Tue, 22 Feb 2011 11:35:42 -0500
Kevin Falcone wrote:
> On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote:
> > On Tue, 22 Feb 2011 13:31:29 +
> > Dominic Hargreaves wrote:
> >
> > > On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote:
> > > > On Tue, Feb 22, 2011 at 09
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