Re: [rt-users] VERY long query strings in Search, Bulk Update and other menus under Tickets

On 28 Feb 2011 18:59, Thomas Smith wrote: > I just upgraded from RT 3.6.6 to 3.8.8 (yesterday, in fact). > Everything is working fine except that when I click on a few menu > options under Tickets I get a mod_security error: > [snip] > Is this query string of a normal length for these options? Ye

[rt-users] VERY long query strings in Search, Bulk Update and other menus under Tickets

I just upgraded from RT 3.6.6 to 3.8.8 (yesterday, in fact). Everything is working fine except that when I click on a few menu options under Tickets I get a mod_security error: [Mon Feb 28 16:50:46 2011] [error] [client 10.*.*.*] ModSecurity: Rule execution error - PCRE limits exceeded (-8): (null

[rt-users] Checking group membership and change queue

Hi all: (First post. Yay!) I've tried mucking around with examples to try and get this to work (even things specifically designed for this) and can't get it to work for the life of me. We have RT setup with LDAP imports. Each LDAP import ties to a specific OU and files people in a speci

Re: [rt-users] How to create RT at a glance widget

(11/02/27 16:33), John Alberts wrote: I’m not sure what these are actually called. I’m referring to the components that you can put on your RT at a glance page, such as saved searches, calendars. I saw that Ruslan already addressed your need but to answer this question: these widgets are calle

Re: [rt-users] Printing tickets

On 22 Feb 2011 20:30, b...@thecomputerclinic.ca wrote: > 1. print a ticket stub to give to my customers when they drop their > computer off at our shop, print slip to go with printer and I also would > like to print stickers from a tag printer or similar to stick onto the > computer and parts It'd

Re: [rt-users] Keep reply subject as Site Name

On 28 Feb 2011 14:36, Vance Walsh wrote: > So our $rtname is CA > > When a ticket sits in our General Queue which we renames to Unassigned > any replies sent on those tickets use $Ticket which is CA # (ticket number) > > When we move the ticket to our Desktop Queue and reply the subject > changes

[rt-users] Keep reply subject as Site Name

So our $rtname is CA When a ticket sits in our General Queue which we renames to Unassigned any replies sent on those tickets use $Ticket which is CA # (ticket number) When we move the ticket to our Desktop Queue and reply the subject changes to Desktop # (ticket number) Is there a way to have R

Re: [rt-users] RT::ACE example? (I think!)

On 24/02/2011 17:39, Howard Jones wrote: > I'm looking to write a small perl script to provision new queues. I tend > to make them all the same way: > >Create a group for the users who can handle tickets in the queue >Create the queue, and make that group a watcher on it >We use the exi

Re: [rt-users] How to create RT at a glance widget

Excellent. I think that is just what I was looking for. Thank you. -- John Alberts Cloud Optimization Engineer Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Cell: 1-508-878-2197 Follow Ex Libris on Twitter: @exlibrisgroup

Re: [rt-users] How to create RT at a glance widget

Have you seen SummaryByUser extension? On Mon, Feb 28, 2011 at 2:33 AM, John Alberts < john.albe...@exlibrisgroup.com> wrote: > I’m not sure what these are actually called. I’m referring to the > components that you can put on your RT at a glance page, such as saved > searches, calendars. > > I

Re: [rt-users] Testing 4.0.0rc5 - experiences upgrading from 3.6.4 on RHEL6

On Feb 24, 2011, at 7:04 PM, Darren Nickerson wrote: > > That FD is a network connection to our database server: > > [root@rt4 Plack-0.9970]# ls -l /proc/30310/fd/1 > lrwx--. 1 root root 64 Feb 24 17:44 /proc/30310/fd/1 -> socket:[281592] > [root@rt4 Plack-0.9970]# netstat -antep | grep 2815