Hi all,
I'm unable to find much documentation regarding Articles in RT4. I
know RTFM was integrated into RT itself. It seems some of the
functionality has changed. There is some information here about RTFM
http://requesttracker.wikia.com/wiki/RTFM and some of it applies to RT4.
The website
Hi,
I've finished the scrip with my initial purpose, which was to set the ticket
type (incident, problem or change) along with the priority (1 to 5) and
based on those two values set the SLA field (from the SLA plugin/addon).
The result is listed below, this basically does the following:
-
Hello Jeffry
Due to your really large RT Environment...
I have tested
rt 4.0.0.1
and rt 3.8.9
only with a few user and tickets ..
maybe rt 4 can handle large rt instances much better than rt 3.8.8 and by
the othe one is vice versa?
so if this isn't the case could you post your config
Hi Kevin,
This account would be used by the regular staff to view the queue and see
if their particular ticket has been worked on or view the other queue
submission (IT transparency-YAY L).
So this account would be the requestor of all these tickets?
This is not much info about your RT usage
On Wed, Jul 27, 2011 at 6:46 AM, Jeff Fearn jfe...@redhat.com wrote:
On 07/26/2011 11:32 PM, Kevin Falcone wrote:
I'll note that on a system with 25K users, that page takes about .3 to
render for me (without switching to autocomplete). The owner list is
less concerned with User size and more
Hi,
If this user has no queues he can create tickets in then probably this
button shouldn't be displayed at all. Is it the case?
On Tue, Jul 26, 2011 at 11:16 PM, Kevin Garfield Robinson
kevg...@umd.edu wrote:
Thank you very much Kevin; that did the trick. Quick question, is there a
way for
On Wed, Jul 27, 2011 at 11:59 AM, Bart b...@pleh.info wrote:
I've finished the scrip with my initial purpose, which was to set the ticket
type (incident, problem or change) along with the priority (1 to 5) and
based on those two values set the SLA field (from the SLA plugin/addon).
The result
Yes, probably it shouldn't be displayed if the user doesn't have the
permission, the current queue box next to it does show up empty, however it
produces an RT Error page when clicked.
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Hi,
Take a look into index.html where that input box is processed
initially. There is a callback to analyze string and implement custom
action.
Want to note that RT4 has better abstraction of simple search and it's
easier to implement a new syntax there.
On Wed, Jul 27, 2011 at 8:41 AM, Stijn
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Kevin Falcone
Sent: Wednesday, July 20, 2011 2:51 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Missing Menu on Left
On Wed, Jul 20, 2011 at
How can I setup a custom field validation and have if so that it can be
blank, OR match my regular expression
Currently I have: (?#-MM-DD HH:mm:ss)^[12]\d{3}-\d{2}-\d{2}
\d{2}:\d{2}:\d{2}$
Really what I guess what I think I'm looking for is
/(^[12]\d{3}-\d{2}-\d{2}
Sorry for the delay in responding to this.
They are compatible, but it's entirely possible that you have some
crufty user data.
Do you already have a user whose Name and EMailAddress are both
n...@geneseo.edu ?
I do not.
If you log in as this user, can RT-Authen-ExternalAuth find and
I have searched high and low all over Google to solve this issue with no
luck.
This is a fresh install and the error I'm getting is during make
initialize-database. I have followed all the instructions completely and
accurately (and multiple times).
Your help is hugely, greatly appreciated.
The easiest way I found to do this is by running:
perl -MCPAN -e shell
you'll be at a prompt that looks similar to:
cpan[1]
At this point run install package_name for each of the missing
dependencies. For example:
install Data::ICal
This prompt is case sensitive, so make sure it matches
On Wed, Jul 27, 2011 at 09:04:22AM -0800, James Zuelow wrote:
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Kevin Falcone
Sent: Wednesday, July 20, 2011 2:51 PM
To: rt-users@lists.bestpractical.com
On Wed, Jul 27, 2011 at 09:59:39AM -0400, Kevin Garfield Robinson wrote:
Yes, probably it shouldn't be displayed if the user doesn't have the
permission, the current queue box next to it does show up empty,
however it produces an RT Error page when clicked.
I'm not sure how hard that would be
On Tue, Jul 26, 2011 at 09:50:49PM -0900, Simon Walter wrote:
I'm unable to find much documentation regarding Articles in RT4. I know
RTFM was integrated
into RT itself. It seems some of the functionality has changed. There is
some information here
about RTFM
On Tue, Jul 26, 2011 at 03:06:25PM -0700, Lee Hughes wrote:
I've read many threads on this issue but none of the suggestions
have worked for me.
I'm trying to move an existing 3.6.5 database to a new server to set
up a sandbox for testing the 4.x upgrade.
I have 3.6.5 installed and
On Thu, Jul 28, 2011 at 12:57 AM, mattbookpro matthew.for...@temple.edu wrote:
I have searched high and low all over Google to solve this issue with no
luck.
This is a fresh install and the error I'm getting is during make
initialize-database. I have followed all the instructions completely
On Wed, Jul 27, 2011 at 01:57:05PM -0700, mattbookpro wrote:
[root@pts1 rt-4.0.1]# make initialize-database
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database
--action init --prompt-for-dba-password
Subroutine _InitSQL
On Wed, Jul 27, 2011 at 11:59:44AM -0700, Edward Frye wrote:
How can I setup a custom field validation and have if so that it can be
blank, OR match my
regular expression
Currently I have: (?#-MM-DD HH:mm:ss)^[12]\d{3}-\d{2}-\d{2}
\d{2}:\d{2}:\d{2}$
Really what I
On Wed, Jul 27, 2011 at 04:13:07PM -0400, Shawn M Plummer wrote:
Sorry for the delay in responding to this.
They are compatible, but it's entirely possible that you have some
crufty user data.
Do you already have a user whose Name and EMailAddress are both
n...@geneseo.edu ?
On Thu, Jul 28, 2011 at 1:48 AM, Ruslan Zakirov r...@bestpractical.com wrote:
Either cleanup your system or the following patch to prevent loading
of overlay files. I can not promisse patch would fix all issues.
We discussed the patch and decided that it does more harm than good.
Even if
On 07/26/2011 09:10 AM, Kevin Falcone wrote:
On Mon, Jul 25, 2011 at 06:48:16PM -0500, Scott wrote:
On 07/25/2011 06:15 PM, Kevin Falcone wrote:
select * from CustomFields where Name = 'CF Name';
ID NAME TYPE
RENDERTYPE MAXVALUES
On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote:
I logged in to rt with the other users' browser (on their pc) and was able
to
to add several lines of text. I then asked another power user to try to
add
a line of data and she was able as well (all the lines were preserved).
On 07/27/2011 05:43 PM, Kevin Falcone wrote:
On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote:
I logged in to rt with the other users' browser (on their pc) and was able
to
to add several lines of text. I then asked another power user to try to add
a line of data and she was
Just checking John, if this worked. We have a problem with attachments as well
- we are not able to search for non-text attachments. The search just won't
return anything that is non-text.
Barbara Jennings
Sandia National Laboratories - Albuquerque
Organization 6924 - NISAC Support
We are also interested in learning if this capability is possible.
Barbara Jennings
Sandia National Laboratories - Albuquerque
Organization 6924 - NISAC Support
(505)845-8554
bjje...@sandia.gov
2011 Training: http://bestpractical.com/services/training.html
On Wed, Jul 27, 2011 at 05:49:02PM -0500, Scott wrote:
On 07/27/2011 05:43 PM, Kevin Falcone wrote:
On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote:
I logged in to rt with the other users' browser (on their pc) and was
able to
to add several lines of text. I then asked
On Jul 27, 2011, at 5:40 PM, Kevin Falcone wrote:
You've left off a number of useful debugging messages from
CanonicalizeUserInfo which came right before this. Without those,
it's hard to tell what's going on
I set $LogToSyslog to debug in RT_Config and tried again. Is this what you were
On Wed, Jul 27, 2011 at 07:48:11PM -0400, Shawn M Plummer wrote:
On Jul 27, 2011, at 5:40 PM, Kevin Falcone wrote:
You've left off a number of useful debugging messages from
CanonicalizeUserInfo which came right before this. Without those,
it's hard to tell what's going on
I set
On 07/27/2011 06:38 PM, john s. wrote:
Hello Jeffry
Due to your really large RT Environment...
I have tested
rt 4.0.0.1
and rt 3.8.9
only with a few user and tickets ..
maybe rt 4 can handle large rt instances much better than rt 3.8.8 and by
the othe one is vice versa?
so if this isn't
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