Hi list!
Environment is following:
debian 6.0 x86_64
RT 4.0.4
Postgres 8.4
OpenLDAP 2.4.11.1
ExternalAuth 0.09
I'm trying to install a ExternalAuth module in the test environment to
prepare for the live system upgrade. Test environment is a snapshot of the
live system that i have upgraded from 3.
The array of names is get-at-able with "keys %seen"
From: Jim Lesinski [mailto:jim.lesin...@gmail.com]
Sent: Monday, November 14, 2011 08:19 PM
To: Josh Narins
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Categories are based on... How to handle the same value
for multiple paren
Right, but I think then I'd have to build an array of names and then iterate
through that second array to output the option values. I am not sure which
would be more efficient but there is probably a better way to do it.
Either way the result of the code would be ideally added to the base code,
I don't know anything about your patch, but with Perl, it is more common to
write something like...
next if $seen{ $value->Name }++;
From: Jim Lesinski [mailto:jim.lesin...@gmail.com]
Sent: Monday, November 14, 2011 07:06 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Categ
I had some time after work to code up a possible solution for the
searchbuilder. I am new to perl so feel free to correct me.
Below is a snippet of code from /html/Elements/SelectCustomFieldValue,
starting at line 48. I have added my name after the lines I added to make
the search builder drop dow
On Mon, Nov 14, 2011 at 08:55:24PM +, Witts J Mr wrote:
> > Date: Mon, 14 Nov 2011 10:36:19 -0500
> > From: Kevin Falcone
> > To: rt-users@lists.bestpractical.com
> > Subject: Re: [rt-users] ExternalAuth
> > Message-ID: <2014153619.gx1...@jibsheet.com>
> > Content-Type: text/plain; charset
Hi, I know there are tons of questions on the list about getting LDAP
authentication to work. And I have done it before at other employers, so I'm
even more frustrated...
Here's what I've got:
RT 4.0.2 on CentOS 5.7
RT-Authen-ExternalAuth-0.09.tar.gz
Active Directory on Server 2008 R2
I set up
> Date: Mon, 14 Nov 2011 10:36:19 -0500
> From: Kevin Falcone
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] ExternalAuth
> Message-ID: <2014153619.gx1...@jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
> On Fri, Nov 11, 2011 at 01:14:14PM +, Witts J Mr wrot
On Mon, Nov 14, 2011 at 01:55:42PM -0500, Xin, Qiao wrote:
> I created a Ticket transactions custom field named "Notification" and applied
> to the "Incidents" queue of RTIR.
> However, it is not shown in the page when I try to "Reply" or "Comment" to
> ticket. I add "Modify custom field" and "
>
Maybe I am an idiot. I have changed the Set($AutoCreateNonExternalUsers,
1); from 0 to 1. I am hoping that is the fix I was looking for.
Thanks,
Izz
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Monday, Nove
Ok, we went production on RT4.0.2 on Friday, and there are certain requestors
which are not in our LDAP / Active Directory. This works fine for the accounts
I left in MySQL, but for new tickets with new requestors, it will not create
the requestor if it can't be found in AD. Can anyone give m
I wouldn't think that the searchbuilder would show the same string value
though if you have the value occurring multiple times based on a parent
field. In my example below the value "softwarename1.1" will show up in the
searchbuilder each time I have entered it for that field.
What I was suggestin
Hi,
I created a Ticket transactions custom field named "Notification" and applied
to the "Incidents" queue of RTIR.
However, it is not shown in the page when I try to "Reply" or "Comment" to
ticket. I add "Modify custom field" and "
See custom fields" privileges to everyone and it is still not s
This is exactly what we are seeing here.
From: pleh.i...@gmail.com [mailto:pleh.i...@gmail.com] On Behalf Of Bart
Sent: Monday, November 14, 2011 5:22 AM
To: Izz Abdullah
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT4 woes with Scrips and email
Hi,
I'm able to reproduce your er
On Mon, Nov 14, 2011 at 9:31 PM, Giuseppe Sollazzo wrote:
>
> -BEGIN PGP SIGNED MESSAGE-
> Hash: SHA1
>
> On 14/11/11 17:24, Kenneth Crocker wrote:
>> Giuseppe,
>>
>> Are you talking about hoe the VALUES appear or the way the Fields
>> themselves appear on a ticket page?
>
>
>
> Hi Kenneth
Giuseppe,
As far as I know, you can only modify the sequence under "Ticket Custom
Fields" when Configuring a Queue. So that all tickets in the same Queue see
the Cf's in the same sequence. That's about the extent of my knowledge.
Kenn
LBNL
On Mon, Nov 14, 2011 at 9:31 AM, Giuseppe Sollazzo wrote
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On 14/11/11 17:24, Kenneth Crocker wrote:
> Giuseppe,
>
> Are you talking about hoe the VALUES appear or the way the Fields
> themselves appear on a ticket page?
Hi Kenneth,
the order of the fields themselves.
I know you can give a sort order for t
Giuseppe,
Are you talking about hoe the VALUES appear or the way the Fields
themselves appear on a ticket page?
Kenn
LBNL
On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo wrote:
>
> -BEGIN PGP SIGNED MESSAGE-
> Hash: SHA1
>
> Hi there,
> maybe this is stupid but is there a quick way o
On Mon, Nov 14, 2011 at 03:10:46PM +0100, Adrian Stel wrote:
> Hi,
>
>
> thanks :)
>
> phpass has many method I use hash_base64, RTSiteConfig.pm:
>
> 'p_enc_pkg' => 'Authen::Passphrase::PHPass',
> 'p_enc_sub' => 'hash_base64',
>
>
> and when i put user/pass I
On Fri, Nov 11, 2011 at 03:01:18PM -0500, Jim Lesinski wrote:
>Hi,
>In request tracker, how would you recommend setting up your dependent drop
> down lists that
>have a consistent drop down value for multiple parent values? Below, under
> the 1st level
>Administration value, I sho
This bug is resolved in 4.0.4
If you're using 4.0.2 or lower, you'll need to do as Bart says and
go to Configuration -> Global -> Scrips.
-kevin
On Mon, Nov 14, 2011 at 12:22:27PM +0100, Bart wrote:
>Hi,
>I'm able to reproduce your error, which might be a but.
>
> 1. Go to a queue v
On Fri, Nov 11, 2011 at 05:32:26PM +0100, Lars Reimann wrote:
> Queue address: service-...@example.org
> Sender address: sen...@example.com (known to RT, privileged, can
> create tickets, etc)
> Third party address: recipi...@example.net
>
> Sending an email with Cc to Queue address and have Reply
On Mon, Nov 14, 2011 at 3:27 AM, Adrian Stel wrote:
> Hi,
>
>
> I would like to use phpbb3 base to auth to my RT.
>
> Problem is here:
>
>
> SiteConfig.pm
>
> # The Perl package & subroutine used to encrypt passwords
> # e.g. if the
> passwor
On Fri, Nov 11, 2011 at 01:14:14PM +, Witts J Mr wrote:
> We are using the ExternalAuth plugin with RT 4.0.2 at our school
> authenticating against two different LDAP branches. We also have some
> internal RT users defined too for users outside of our school who need to be
> able to log tick
On Mon, Nov 14, 2011 at 6:36 PM, Michael Polenske
wrote:
> Hi Ruslan,
>
> thanks for your reply.
>
> What do you mean with "auto archive" - export attached files directly after
> ticket creation or something similar ? Is is tricky to implement ?
Auto archive - archive attached files before those
Hi,
Can anyone have example of google login?
On Sat, Nov 12, 2011 at 9:55 AM, linuxsupport wrote:
> I saw RT::Authen::OpenID and RT::Authen::OpenID2 but there is no
> documentation on how to configure it.
>
>
> On Sat, Nov 12, 2011 at 9:43 AM, David Nicol wrote:
>
>> could not the openID login
Hi Ruslan,
thanks for your reply.
What do you mean with "auto archive" - export attached files directly after
ticket creation or something similar ? Is is tricky to implement ? Maybe also
someone else is interested in such a solution (maybe since prices for harddisks
go higher and higher now :
Hi,
thanks :)
phpass has many method I use hash_base64, RTSiteConfig.pm:
'p_enc_pkg' => 'Authen::Passphrase::PHPass',
'p_enc_sub' => 'hash_base64',
and when i put user/pass I get:
RT Site:
http://150.254.148.60/NoAuth/Login.html
Can't use string ("*") a
Hi,
I'm trying to configure ExternalAuth on my RT4.0.2
External database use Portable PHP password hashing framework. (phpbb3)
http://www.openwall.com/phpass/
There is perl module for this Authen::Passphrase::PHPass (Perl module
reimplements the support for portable hashes introduced in phpass
Oops, this is the correct URL:
http://search.cpan.org/dist/RT-Extension-SLA/lib/RT/Extension/SLA.pm
-- Bart
2011/11/14 Bart
> Hi,
>
> This would roughly be how the SLA plugin works:
>
>- When a ticket is first created the SLA plugin makes sure that the
>Starts date is set to the first
I think it's hard to recommend a default setup regarding CF's, it entirely
depends on the situation.
Though it's a good policy to only set rights regarding to CF's in the CF
rights page via group rights. Thus, don't set any rights on the queue for a
group regarding CF's.
Other then that it's most
Hi,
This would roughly be how the SLA plugin works:
- When a ticket is first created the SLA plugin makes sure that the
Starts date is set to the first possible "Business" date (e.g. the next day
on 8:30 in the morning).
- It then "if configured" sets the SLA to the default value of a
We have a similar setup, and I'm afraid there isn't much you can change
about it (to my knowledge at least).
We've made it look like this: (CF names)
- Item A
- Item B
- Item C
When it comes to the search builder you'll see duplicate values, but if you
search on Item C with val
Hi,
I'm able to reproduce your error, which might be a but.
1. Go to a queue via de config menu, click scrips so that you have the
page with all scrips that apply to that queue.
2. Click on a scrip that applies to all queue's (the first list of
scrips), these are the global scrips.
Hi,
I would like to use phpbb3 base to auth to my RT.
Problem is here:
SiteConfig.pm
# The Perl package & subroutine used to encrypt passwords
# e.g. if the
passwords are stored using the MySQL v3.23 "PASSWORD"
Hi,
solution:
install Crypt::MySQL
using CPAN.
Adrian
2011/11/12 Adrian Stel :
> Hi,
>
> now I have :
>
> 'p_enc_pkg' => 'Crypt::MySQL',
> 'p_enc_sub' => 'password41',
>
> and still errors:
>
> [error]: AUTH FAILED, Couldn't Load Password Encryption Pac
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