Got it configured, It works well.
Thanks for your help.
Van Howell
System Administrator
Lubbock Christian University
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, February 13, 2
I'm trying to write a scrip that will parse the content of a ticket transaction
after the ticket has been resolved and prevent any ticket with the reply
"thanks", Thank you!, no problem, etc and variations of those from reopening
the ticket as it throws our SLA metrics off. The only problem I'm
At 1:18 PM -0500 2/13/12, Kevin Falcone wrote:
> RT 3.x won't compile on Perl 5.12 and wants Perl built
single-threaded and with other special options -- giving RT a
private Perl install to chew on works fine, however. The RT docs
don't seem to have been updated in a long time.
I run RT 3.
Cheers, didn't know I could use HTML in the AfterWorked file.
Will have a look at the page code (as displayed in the screenshot) and see
if it's indeed called inside the table.
If so then your snippet would probably do the trick, thanks :)
-- Bart
Op 13 februari 2012 17:56 schreef Ruslan Zakir
On Mon, Feb 13, 2012 at 06:30:26PM +, Howell, Van wrote:
>I am working to configure a new ticketing system.
>
>I have RT setup to pick up mail via FetchMail.
>
>I am also running OpenNMS. From time to Time OpenNMS send an email for a
> problem. It has a
>notice number.
>
>
I am working to configure a new ticketing system.
I have RT setup to pick up mail via FetchMail.
I am also running OpenNMS. From time to Time OpenNMS send an email for a
problem. It has a notice number.
This problem is recorded in RT as a ticket like this...
"Notice #486: HTTP down on library.lcu.
On Mon, Feb 13, 2012 at 12:07:33PM -0500, Steve Sisak wrote:
> I worked out a good recipe for installing RT 3.x on Mac OS X Server
> 10.6 which involved giving RT it's own copy of perl 5.8.9, built
> exactly the way RT wants.
>
> RT 3.x won't compile on Perl 5.12 and wants Perl built
> single-thre
Does anyone know what version of Perl RT 4.x prefers?
I worked out a good recipe for installing RT 3.x on Mac OS X Server
10.6 which involved giving RT it's own copy of perl 5.8.9, built
exactly the way RT wants.
RT 3.x won't compile on Perl 5.12 and wants Perl built
single-threaded and with
On Mon, Feb 13, 2012 at 06:17:04PM +0100, Anthony BRODARD wrote:
>About the SQL request, we have only 1 occurrence of an "AdminCc" with the
> "OwnTickets" right,
>but the queue is disable, and the right didn't concern the users displayed
> in the list.
>All others occurences have the
On Mon, Feb 13, 2012 at 03:19:29PM +0100, Haim Dimer wrote:
> This is my first attempt at answering a post on this list, so bear with me..
>
> Here's an idea for a solution. In $RTHOME/local/html/Elements/Tabs you
> can put if clauses based on methods for the $session object. I don't
Please don't
Hi Ruslan,
Thanks for your answer.
So, I will retry to install RightMatrix on our test platform.
About the SQL request, we have only 1 occurrence of an "AdminCc" with the
"OwnTickets" right, but the queue is disable, and the right didn't concern
the users displayed in the list.
All others occuren
On Sat, Feb 11, 2012 at 09:53:49PM +0100, Haim Dimer wrote:
> 1. RT moves the ticket to the new Queue
> 2. RT then runs the scrip with the "Notify New Owners" Template
> 3. RT realizes that User A cannot work Queue 2
> 4. RT disowns User A from the Ticket and attributes it the Nobody
>
> The fact
On Fri, Feb 10, 2012 at 03:45:25PM -0500, Scott Pestana wrote:
> For example: one user can send in emails to the RT queue and
> proceed normally. However if he tries to log in to the web version,
> the RT system treats him like is associated with a different queue
> than the rest of our users.
On Fri, Feb 10, 2012 at 04:00:07PM -0500, Scott Pestana wrote:
> My second problem (potentially related to my last) is on our
> external customer support RT instance. When internal employees first
> send in requests, their names are harvested, but NOT their emails,
> meaning that they could not
On Mon, Feb 13, 2012 at 17:45, Bart wrote:
> Slight update, adding this to the AfterWorked file also shows the current
> Queue a ticket belongs to.
> Also, changing the queue now works :-)
>
>> <& /Elements/SelectQueue,
>> Name => "Queue",
>> InTable => 1,
>> ShowNullO
Hi,
This list select more people than it should if you grant OwnTicket to a role.
I'm pretty sure RightsMatrix worked with RT 3.8.x, may be older versions.
You can always `select * from ACL where RightName = 'OwnTicket'` and
work from there.
On Mon, Feb 13, 2012 at 18:23, Anthony BRODARD
wrote
On 02/13/2012 09:38 AM, Asanka Gunasekera wrote:
> Now can some one tell me what I am doing wrong, below is my template
>
> ===Create-Ticket: poreq
> Subject: Approve purchase order for {$Tickets{'TOP'}->Subject}
> Depended-On-By: TOP
> Queue: Approvals-PO
This _won't_ work. You _need_ to use th
Hi I found why the tickets are not visible in the approvals tab. when a ticket
is created for approvals the owner is "nobody" rather than the person who is
approving the ticket.
Now can some one tell me what I am doing wrong, below is my template
===Create-Ticket: poreq
Subject: Approve purcha
Hi list,
I'm running on RT 3.8.7.
I have some fonctionnal user which appear in the Query Builder, in the list
of possible tickets owners.
I would to drop there users from the list. They don't have the "Own Ticket"
right. They are only used as "admin-cc" in queues, and are not privileged.
But they
This is my first attempt at answering a post on this list, so bear with me..
Here's an idea for a solution. In $RTHOME/local/html/Elements/Tabs you
can put if clauses based on methods for the $session object. I don't
know which methods are available but I suppose you could find one that
says "IsMe
Hi,
I've been trying to create a callback for adding the Queue change field to
tue comment/reply page. (update.html)
In order to do so I've been using the existing Extension
"RT::Extension::CustomFieldsOnUpdate" as an example.
Initially to add the Queue field to this extension and to see if it wi
Maybe ACL problem, you should unset unprivileged users to own tickets.
This control is made from ACL "Own Ticket" so you can create a group that can
own ticket and go to every group/user and remove this ACL.
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 1
Put a conditional on script " On Correspond Open Tickets"
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-use
Hi, I am sure some one would have got this working, is there any one who can
give me some hand in this, though I can see the ticket created by looing up in
the logs. Aprovals do not show up in approvals tab?
Thanks
From: Asanka Gunasekera
To: Asanka Gunasek
Hi All,
Anyone knows how to control owners drop down list for ticket creation
I only want to list the users (currently my rt show every one even the
requester as well)
--
www.opensourcer.net
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 20
Hello Ruslan,
Strangely enough it worked on my "production" server (RHEL 5) with one
3.6.4 RT instance + one 4.0.4 RT, while I was not able to start Apache
(Segmentation fault) with the very same configuration on my "test"
server (Fedora 5) where I have many 3.6, 3.8 RT instances + one RT
4.0.4.
Hi,
i want to hide certain options available in Tools Tab based on
User Group, for example Group A user should have that option
displayed, while Group B user should not find that option.
HideConfiguration doc works for only Configuration tab but i need for
other tabs, child tabs.
Thanks in
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