Re: [rt-users] Error Condition Unimplemented in RT::Handle migration from 3.6.5 to 4.0.5 database

My Database name is RT3. Execute the order to upgrade 3.7.19 and get this: Working with: Type: mysql Host: localhost Name: rt3 User: rt_user DBA:root [Wed Mar 21 07:57:27 2012] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory

[rt-users] Show images in ticket body / show html for transaction

Hi, I'm having toruble to show images which I have pasted to the reply text. The images are not showing in the ticket history, but if I click on show HTML, i can see that the image is in the code. Then i have to copy and paste the code to a html file and just thani can show it again. Is it

Re: [rt-users] Renaming instance when no tickets

My bad, I made a mistake in fetchmail conf. Thanks for the tip. Guillaume Hilt Le 21/03/2012 01:36, Kevin Falcone a écrit : On Tue, Mar 20, 2012 at 06:19:21PM +0100, Guillaume Hilt wrote: Still with RT 3.8.7, I updated rtname and rt organisation from support.domain.tld to domain to match

Re: [rt-users] Custom fields description and REST API

I still have the option to simply create and send an email to RT using the customer data. Maybe it would be a better solution. Guillaume Hilt Le 21/03/2012 12:40, Guillaume Hilt a écrit : I have two more questions and I think my rt install will be completed. First of all, I added an OS

Re: [rt-users] Custom fields description and REST API

Ok, I got the multiple lines issue fixed. I need every new lines to begin with a space. 2 tickets issue is fixed too. I only need to find if and how I can use custom fields in my ticket. Guillaume Hilt Le 21/03/2012 12:40, Guillaume Hilt a écrit : I have two more questions and I think my

Re: [rt-users] Custom fields description and REST API

Ok, so a custom field name must be prefixed by CF-. Good to know. Well, everything is fine now, except for the custom field values description but it's not big deal. Guillaume Hilt Le 21/03/2012 14:01, Guillaume Hilt a écrit : Ok, I got the multiple lines issue fixed. I need every new

Re: [rt-users] RT 3.8.8 to RT 4.0.5 DB Upgrade Warning

Thanks that did it. I now get the below warning but elsewhere in this forum it was reported that this is nothing to worry about. Enter RT version if you want to stop upgrade at some point, or leave it blank if you want apply above upgrades: IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP

Re: [rt-users] RT 3.8.8 to RT 4.0.5 DB Upgrade Warning

Thanks that did it. I now get the below warning but elsewhere in this forum it was reported that this is nothing to worry about. Enter RT version if you want to stop upgrade at some point, or leave it blank if you want apply above upgrades: IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP

Re: [rt-users] Custom fields description and REST API

On Wed, Mar 21, 2012 at 02:11:09PM +0100, Guillaume Hilt wrote: Well, everything is fine now, except for the custom field values description but it's not big deal. To clarify, the Description field on Custom Field Values is unused elsewhere in the RT UI at this time. -kevin

Re: [rt-users] Set colour tickets by priority

I just updated to RT4.0.5 and managed to get it working. I used the 'Full featured ColumnMap script' from the wiki: http://requesttracker.wikia.com/wiki/ShowStatusInColor It's about a 3rd down the page, with a title of RT 3.8.x and written by me quite a while ago. Changes the paths to edit the

Re: [rt-users] Name in use

- Original Message - On Tue, Mar 20, 2012 at 12:15:01PM +0100, Diego Roccia wrote: I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this problem http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html 1 - u...@domain1.com send an email - the

Re: [rt-users] RT 3.8.8 to RT 4.0.5 DB Upgrade Warning

Thanks that did it. I now get the below warning but elsewhere in this forum it was reported that this is nothing to worry about. Enter RT version if you want to stop upgrade at some point, or leave it blank if you want apply above upgrades: IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP

Re: [rt-users] Name in use

On Wed, Mar 21, 2012 at 06:50:03PM +0100, Diego Roccia wrote: - Original Message - 'attr_match_list' = [ 'ExternalContactInfoId', 'Name', 'EmailAddress', 'RealName', 'WorkPhone', 'Address2'], This tells RT that the RealName of any user must be

[rt-users] ExternalAuth to active directory over SSL

I have ExternalAuth working fine over regular LDAP. But I need to run it over LDAPS for security reasons. We use an internal CA for our certs. I've added it to /etc/pki/tls/certs/ca-bundle.crt (which looks to be linked to /etc/ssl/certs/ca-bundle.crt) This runs successfully (used to error

[rt-users] Which mandatory-fields extension to pick ?

I'd like to force requestors to fill out the Subject (and possibly Content) fields of a new request being opened via the Web U/I. I noticed several extensions for individual fields being mentioned (on CPAN *and* on http://bestpractical.com/rt/extensions.html):

Re: [rt-users] ExternalAuth to active directory over SSL

I answered part of my question... I can successfully ldapsearch now. I added TLS_CACERT /etc/pki/tls/certs/ca-bundle.crt To /etc/openldap/ldap.conf. But RT is still failing. If I set: 'tls' = 1,

[rt-users] Some CFs display on ticket and update pages but not in query builder

Hello, We're running RT 3.8.9, and it appears I might have a permissions issue. The way I've organized permissions might be a factor, so I'll explain in brief. The user is in usergroupa, the queue level SeeCustomField and ModifyCustomField group rights are granted to rightsgroup1 usergroupa is