On Fri, 2012-03-23 at 15:05 -0700, Brent Wiese wrote:
> I noticed in the notes that when you enable SSL/TLS, it invokes
> NET::SSLeay.
This is why RT::Authen::ExternalAuth prompts about "SSL LDAP
Connections" when you run `perl Makefile.PL`.
> Didn’t appear to be installed. I installed via cpan…
Install PERL-DOC packages and works. Sorry.
El 24 de marzo de 2012 00:16, Juanjo escribió:
> Hi Again.
>
> I have two installations, one with Ubuntu Server 11.10 and another with
> Debian Wheezy. With RT4 installed trought apt-get
> Both installations give me the same error.
>
> # ./rt-setup-dat
Hi Again.
I have two installations, one with Ubuntu Server 11.10 and another with
Debian Wheezy. With RT4 installed trought apt-get
Both installations give me the same error.
# ./rt-setup-database-4
Dont return the options of this command. I get the PERL code that use this
command.
Perhaps i fo
On 03/23/2012 07:59 AM, Dan Baines wrote:
> Is there any extra config that needs to be added, to get this working
> properly, as I only had the ParseNewMessageForTicketCcs flag enabled,
> and then a few RTAddressRegexp entries to cover all of the RT queues?
Nope. I suspect your RTAddressRegexp is
In case anyone is following this thread...
I noticed in the notes that when you enable SSL/TLS, it invokes NET::SSLeay.
Didn't appear to be installed. I installed via cpan... and now Apache seg
faults when I try to start it. It's seg faulting on:
Plack::Handler::Apache2->preload(
- Original Message -
> From: "Kevin Falcone"
> Please show your configure line.
Sorry:
GETMOTIVATED\jay.ashworth@gmtpa-xen0:/appl/rt-4.0.5> cat ./build
./configure \
--prefix=/appl/rt405 \
--enable-graphviz \
--enable-gd \
--enable-ssl-mailgate \
--with-web-handler=modperl2 \
Hi!
I'm using the client rt in / opt/rt4/bin / which works properly,
version request for tracker is 4.0.5, I'm using RT :: Extension :: SLA
version 0.05.
My problem is that when I create a ticket via website, SLA works with
the Business Hours, but when I try to do the same task from the shell
i'v
On Fri, Mar 23, 2012 at 04:43:53PM -0400, Jay Ashworth wrote:
> I'm doing a first build of 4.0.5 on a Suse 11.3 machine which is configured
> to authenticate Linux users against our AD domain controllers.
>
> At the beginning of make testdeps, I see this:
>
> users:
> rt group (GETMOTIVAT
Kevin,
> Make a custom fields collection, LimitToLookupType and also use Limit to
limit on
> the Name. Call CustomFields on a Ticket or User object and then Limit
that collection to a
> particular name.
Somehow I was perceiving using RT::CustomFields as not very efficient way to
do it. I was a
I'm doing a first build of 4.0.5 on a Suse 11.3 machine which is configured
to authenticate Linux users against our AD domain controllers.
At the beginning of make testdeps, I see this:
users:
rt group (GETMOTIVATEDdomain) ...MISSING
bin owner (GETMOTIVATEDjay.ashworth) ...MISSING
Hi Cris,
I absolutely agree with you.
Lot of our users asked for this feature, that's why I do the following:
- give an "ERROR:" prefix in the language file to every result line with
type error
- modify /Elements/ListActions to place these error lines in a
"results-error" class
- in the css make
Nothing is appearing in the mysql error log.
When I go into mysql the AttachmentsIndex is empty -- although the indexing
appeared to succeed.
indexing index 'rt'...
WARNING: Attribute count is 0: switching to none docinfo
collected 110222 docs, 96.0 MB
sorted 14.9 Mhits, 100.0% done
total 11022
On Fri, Mar 23, 2012 at 12:51:35PM -0500, Poulter, Dale wrote:
>We have just install 4.0.5 in a test environment and migrated our data
> from 3.8.7. The system
>was working with 4.0.4 with the same configuration before our dev server
> crashed. The system
>seems to be working well
Good afternoon,
We have just install 4.0.5 in a test environment and migrated our data from
3.8.7. The system was working with 4.0.4 with the same configuration before
our dev server crashed. The system seems to be working well until we attempt to
do a full text search. Sphinx is enabled in m
I think I figured it out.
The statement goes in the RT_SiteConfig file.
I'm a bit brain-dead today.
Van Howell
System Administrator
Lubbock Christian University
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behal
I'm trying to "script" (or fully specify) a workflow using an
'initialdata'-like file that will be loaded into RT via
'rt-setup-database --action insert'.
Looks something like this:
@Queues = (
{ Name=> 'MyQueue',
Description => 'Queue for my special work
Where do I put this statement
Set( @MoveQueueBySubjectConditions, 'Paper Jam' => 'Printer/Copier/Scanner' );
Van Howell
System Administrator
Lubbock Christian University
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.co
On Fri, Mar 23, 2012 at 03:01:20PM +, Howell, Van wrote:
> Let me see if I understand how this custom action works.
>
> Do I edit the file /opt/rt4/local/plugins/RT-Action-MoveQueue By
> Subjec/Lib/RT/Action/MoveQueueBySubject.pm
No, do not edit that file.
> Changing ...
> Set(@MoveQueueByS
Thanks for the reply. I now have a custom CreateAlt.html form I want RT to use
instead of Create.html for one particular queue.
I can see code in share/html/Elements/CreateTicket which selects the form to
use when 'New Ticket in' queue is triggered.
I have copied CreateTicket into local/html/
Let me see if I understand how this custom action works.
Do I edit the file /opt/rt4/local/plugins/RT-Action-MoveQueue By
Subjec/Lib/RT/Action/MoveQueueBySubject.pm
Changing ...
Set(@MoveQueueBySubjectConditions,
'^begin', 'Start',
'end$', 'Finale',
);
To look for the string
Never mind,
I checked the owner, obj was set to root. I changed it to apache and it works.
Van Howell
System Administrator
Lubbock Christian University
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Howel
I installed the module you listed below according to the instructions on the
cpan page.
I'm getting this error on my browser now...
mkdir /opt/rt4/var/mason_data/obj/3540243414: Permission denied at
/usr/local/share/perl5/HTML/Mason/Compiler/ToObject.pm line 107
Van Howell
System Administrator
I had a quick scan back through the message-archive, but couldn't find
anything that answers this issue fully:
Have tried to get RT parsing new inbound emails and adding any CC'd
addresses as TicketCC entries (excluding the queue address itself)
working properly, to save time on manually adding C
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