Hi Everyone,
RT has been my primary tool to manage Tickets and other Requests since 2001 (RT
2.x) and I am still using it everyday. During the last few years I integrated
some billing functions into RT (by using custom fields, workflows etc.). As a
natural consequence I have reached the point
I agree this would be an excellent addition to RT. Is there a project
repository set up somewhere? I would be interested using this and
helping with the project.
Robert
On Mon, Apr 9, 2012 at 6:51 AM, Cornell D. Green cornellgr...@gmail.com wrote:
This sounds like an excellent addition to RT,
Hi Benjamin,
Very cool. I would certainly be interested in this project. This may ameleorate
some
of the reporting issues that we have.
Regards,
Ken
On Mon, Apr 09, 2012 at 12:39:25PM +0200, Benjamin Boksa wrote:
Hi Everyone,
RT has been my primary tool to manage Tickets and other Requests
Hey Benjamin,
So I woke up this morning thinking about sorting out our RT
reporting/billing issues, and the first email I see is yours. Needless
to say, I am very interested!
JL
On Mon, Apr 9, 2012 at 8:51 AM, k...@rice.edu k...@rice.edu wrote:
Hi Benjamin,
Very cool. I would certainly be
RT gurus:
Is there any CONF file on RT that can change the RT perl files to point to
local perl or should all .pl files be changed individually?
For example, currently pl files are pointing to #!/usr/bin/perl ; I want to
point them to #!/root/localperl/perl-5.14.2
Thanks much in advance.
On 9 Apr 2012, at 19:04, testwreq wreq wrote:
RT gurus:
Is there any CONF file on RT that can change the RT perl files to point to
local perl or should all .pl files be changed individually?
For example, currently pl files are pointing to #!/usr/bin/perl ; I want to
point them to
RT Gents,
I'm having trouble setting up LDAPImport over LDAPS. The README
with the package on CPAN details set up and includes Hostname or
ldap(s):// uri which suggests to me that secure transmission should
work. I have settings in RT_SiteConfig.pm for Security, but I don't see
a
I am sorry I am so new for RT and perl.
I installed perl-5.14.2 in a local directory and CD'd to that directory
before running configure script. and then using local perl installed
missing modules
/root/localperl/bin/perl -MCPAN -e 'install Bundle::Interchange'
I did not run fixdeps. I already
On 04/09/2012 02:25 PM, Scott Pestana wrote:
RT Gents,
I'm having trouble setting up LDAPImport over LDAPS. The README
with the package on CPAN details set up and includes Hostname or
ldap(s):// uri which suggests to me that secure transmission should
work. I have settings in
Thomas,
That was all I needed to change. For some reason in my head
LDAPHost was to (strictly) take the form of a FQDN. Thanks for your help:
Found new user *** to create in RT
Found...
... etc.
-Scott
On 4/9/2012 2:37 PM, Thomas Sibley wrote:
On 04/09/2012 02:25 PM, Scott Pestana
On Mon, Apr 09, 2012 at 02:25:47PM -0400, Scott Pestana wrote:
I'm having trouble setting up LDAPImport over LDAPS. The README
with the package on CPAN details set up and includes Hostname or
ldap(s):// uri which suggests to me that secure transmission should
work. I have settings in
I have a ScripAction that activates when a ticket is resovled. If I set a
custom field and resolve the ticket on the web site (
http://localhost:8080/Ticket/Modify.html?id=1), I'm trying to pull out the
new custom field value in the Scrip using
# Find the custom field myCustom
my $myCustom =
On Mon, Apr 9, 2012 at 22:10, Tim Cutts t...@sanger.ac.uk wrote:
On 9 Apr 2012, at 19:04, testwreq wreq wrote:
RT gurus:
Is there any CONF file on RT that can change the RT perl files to point to
local perl or should all .pl files be changed individually?
For example, currently pl files
Kevin,
Thomas's notes helped me get my import working. Users are now
imported into our RT instance. However we do get a lot of noise:
[Mon Apr 9 19:51:49 2012] [critical]:
RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo : Search for
On 04/09/2012 04:50 PM, Scott Pestana wrote:
[Mon Apr 9 19:51:49 2012] [critical]:
RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo : Search for
((|(objectClass=posixAccount)(objectClass=account))(mail=userem...@linguamatics.com))
failed: LDAP_NO_SUCH_OBJECT 32
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