[rt-users] RT and JasperReports Server Integration (got it working, anyone interested?)

2012-04-09 Thread Benjamin Boksa
Hi Everyone, RT has been my primary tool to manage Tickets and other Requests since 2001 (RT 2.x) and I am still using it everyday. During the last few years I integrated some billing functions into RT (by using custom fields, workflows etc.). As a natural consequence I have reached the point

Re: [rt-users] [rt-devel] RT and JasperReports Server Integration (got it working, anyone interested?)

2012-04-09 Thread Robert Blackwell
I agree this would be an excellent addition to RT. Is there a project repository set up somewhere? I would be interested using this and helping with the project. Robert On Mon, Apr 9, 2012 at 6:51 AM, Cornell D. Green cornellgr...@gmail.com wrote: This sounds like an excellent addition to RT,

Re: [rt-users] RT and JasperReports Server Integration (got it working, anyone interested?)

2012-04-09 Thread k...@rice.edu
Hi Benjamin, Very cool. I would certainly be interested in this project. This may ameleorate some of the reporting issues that we have. Regards, Ken On Mon, Apr 09, 2012 at 12:39:25PM +0200, Benjamin Boksa wrote: Hi Everyone, RT has been my primary tool to manage Tickets and other Requests

Re: [rt-users] RT and JasperReports Server Integration (got it working, anyone interested?)

2012-04-09 Thread Joshua Laroff
Hey Benjamin, So I woke up this morning thinking about sorting out our RT reporting/billing issues, and the first email I see is yours. Needless to say, I am very interested! JL On Mon, Apr 9, 2012 at 8:51 AM, k...@rice.edu k...@rice.edu wrote: Hi Benjamin, Very cool. I would certainly be

[rt-users] local perl for rt 3.8.2

2012-04-09 Thread testwreq wreq
RT gurus: Is there any CONF file on RT that can change the RT perl files to point to local perl or should all .pl files be changed individually? For example, currently pl files are pointing to #!/usr/bin/perl ; I want to point them to #!/root/localperl/perl-5.14.2 Thanks much in advance.

Re: [rt-users] local perl for rt 3.8.2

2012-04-09 Thread Tim Cutts
On 9 Apr 2012, at 19:04, testwreq wreq wrote: RT gurus: Is there any CONF file on RT that can change the RT perl files to point to local perl or should all .pl files be changed individually? For example, currently pl files are pointing to #!/usr/bin/perl ; I want to point them to

[rt-users] RT Extension LDAPImport Using LDAPS?

2012-04-09 Thread Scott Pestana
RT Gents, I'm having trouble setting up LDAPImport over LDAPS. The README with the package on CPAN details set up and includes Hostname or ldap(s):// uri which suggests to me that secure transmission should work. I have settings in RT_SiteConfig.pm for Security, but I don't see a

Re: [rt-users] local perl for rt 3.8.2

2012-04-09 Thread testwreq wreq
I am sorry I am so new for RT and perl. I installed perl-5.14.2 in a local directory and CD'd to that directory before running configure script. and then using local perl installed missing modules /root/localperl/bin/perl -MCPAN -e 'install Bundle::Interchange' I did not run fixdeps. I already

Re: [rt-users] RT Extension LDAPImport Using LDAPS?

2012-04-09 Thread Thomas Sibley
On 04/09/2012 02:25 PM, Scott Pestana wrote: RT Gents, I'm having trouble setting up LDAPImport over LDAPS. The README with the package on CPAN details set up and includes Hostname or ldap(s):// uri which suggests to me that secure transmission should work. I have settings in

Re: [rt-users] RT Extension LDAPImport Using LDAPS?

2012-04-09 Thread Scott Pestana
Thomas, That was all I needed to change. For some reason in my head LDAPHost was to (strictly) take the form of a FQDN. Thanks for your help: Found new user *** to create in RT Found... ... etc. -Scott On 4/9/2012 2:37 PM, Thomas Sibley wrote: On 04/09/2012 02:25 PM, Scott Pestana

Re: [rt-users] RT Extension LDAPImport Using LDAPS?

2012-04-09 Thread Kevin Falcone
On Mon, Apr 09, 2012 at 02:25:47PM -0400, Scott Pestana wrote: I'm having trouble setting up LDAPImport over LDAPS. The README with the package on CPAN details set up and includes Hostname or ldap(s):// uri which suggests to me that secure transmission should work. I have settings in

[rt-users] CustomFields in Scrip

2012-04-09 Thread Paul Tomblin
I have a ScripAction that activates when a ticket is resovled. If I set a custom field and resolve the ticket on the web site ( http://localhost:8080/Ticket/Modify.html?id=1), I'm trying to pull out the new custom field value in the Scrip using # Find the custom field myCustom my $myCustom =

Re: [rt-users] local perl for rt 3.8.2

2012-04-09 Thread Ruslan Zakirov
On Mon, Apr 9, 2012 at 22:10, Tim Cutts t...@sanger.ac.uk wrote: On 9 Apr 2012, at 19:04, testwreq wreq wrote: RT gurus: Is there any CONF file on RT that can change the RT perl files to point to local perl or should all .pl files be changed individually? For example, currently pl files

Re: [rt-users] RT Extension LDAPImport Using LDAPS?

2012-04-09 Thread Scott Pestana
Kevin, Thomas's notes helped me get my import working. Users are now imported into our RT instance. However we do get a lot of noise: [Mon Apr 9 19:51:49 2012] [critical]: RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo : Search for

Re: [rt-users] RT Extension LDAPImport Using LDAPS?

2012-04-09 Thread Thomas Sibley
On 04/09/2012 04:50 PM, Scott Pestana wrote: [Mon Apr 9 19:51:49 2012] [critical]: RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo : Search for ((|(objectClass=posixAccount)(objectClass=account))(mail=userem...@linguamatics.com)) failed: LDAP_NO_SUCH_OBJECT 32