Albert Shih albert.s...@obspm.fr wrote:
Hi all,
I've many queue but only one for the customers, lets say (helpdesk) so
every ticket is create with something like t
[Helpdesk #Ticket_ID] subject-use-by-customer
after the ticket is create we change the ticket to other queue, lets
say
Le 24/12/2012 ? 10:53:51+0100, Joop a écrit
Albert Shih albert.s...@obspm.fr wrote:
Hi all,
I've many queue but only one for the customers, lets say (helpdesk) so
every ticket is create with something like t
[Helpdesk #Ticket_ID] subject-use-by-customer
after the ticket is
Le 24/12/2012 ? 11:23:12+0100, Albert Shih a écrit
OK.
I find where suck in my configuration.
To making the change of queue I use RT-CommandbyEmail, that's mean I just
reply the first mail (with [Helpdesk #Ticket_ID] as subject) with
Queue:network
but my mua add Re: so the
Looks like a bug. Hard to tell whether it's rt or extension. File a report
to make sure it is not lost.
Ruslan from phone.
24.12.2012 14:52 пользователь Albert Shih albert.s...@obspm.fr написал:
Le 24/12/2012 ? 11:23:12+0100, Albert Shih a écrit
OK.
I find where suck in my configuration.
Le 24/12/2012 ? 18:06:25+0400, Ruslan Zakirov a écrit
Looks like a bug. Hard to tell whether it's rt or extension. File a report to
make sure it is not lost.
I just did:
Ticket number :
21983
Happy Holidays.
Regards.
--
Albert SHIH
DIO bâtiment 15
I'm running into the following error when upgrading from 4.06 to 4.08.
All dependencies have been found, but when I run make upgrade it errors out
with the following after re-checking dependencies:
./install-sh -m 0755 -o root -g www -d /opt/rt4/etc
chgrp: invalid group: `www'
make: ***
On Mon, Dec 24, 2012 at 8:40 PM, Nicôle Layne-Balram
nla...@telebarbados.com wrote:
I'm running into the following error when upgrading from 4.06 to 4.08.
All dependencies have been found, but when I run make upgrade it errors out
with the following after re-checking dependencies:
Thanks for responding,
Top Ps didn't tell me much so I tried apache as the group, and when that
didn't work, I tried root and ran the command directly and that did something,
but I think it made things worse:
root@rt:/home/user/rt-4.0.8# ./install-sh -m 0755 -o root -g apache -d
On Mon, Dec 24, 2012 at 9:55 PM, Nicôle Layne-Balram
nla...@telebarbados.com wrote:
Thanks for responding,
Top Ps didn't tell me much so I tried apache as the group, and when that
didn't work, I tried root and ran the command directly and that did
something, but I think it made things
Hi,
I was just wondering if anyone has any suggestions for my below issue. Anyone
on database upgrade expert? I'm stuck on below mentioned step. Please help!
Chirag.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Parikh, Chirag
On 12/21/2012 09:40 AM, chirag.par...@thomsonreuters.com wrote:
I’m currently using RT 3.4.5 with AssetTracker extension and with Mysql
5 database. I want to setup new RT 4.0.8 on a new server with importing
database from old server (generating mysqldump from old and populating
DB on new
chirag.par...@thomsonreuters.com wrote:
Hi,
I was just wondering if anyone has any suggestions for my below issue.
Anyone on database upgrade expert? I'm stuck on below mentioned step.
Please help!
Remove AT temporarily from RT_Siteconfig.pm and retry the upgrade. Find AT on
github for the
Hi Joop,
Thanks for responding. I have already removed AT from RT_SiteConfig.pm, and
still getting this error. I have also downloaded new AT from github which I
plan to use after I can setup new RT successfullyi.e. if only I can get
past this make upgrade-database to succeed somehow. It
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