Hello,
Authentication is done with RT::Authen::ExternalAuth.
I had to fully empty FF's cache in order to have a correct queue list in the
ticket creation. All is fine now.
Maybe an entry in the FAQ could mention this ?
Are queues still cached in RT 4.x ?
Thanks for your answers and have a nice
Hy Rus,
How would I apply the query you listed to the query I listed? I'm not sure how
to combine the two.
Op Jan 16, 2013, om 9:21 PM heeft Ruslan Zakirov het
volgende geschreven:
> Hi,
>
> Attachments.TransactionId = Transactions.id, Transactions.ObjectId =
> Tickets.id WHERE Transactions
I'm happy to announce that RT 4.0.9 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.0.9.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.9.tar.gz.sig
SHA1 sums
1adf162b2d73eb521b00f45e30ccea6fe193e604 rt-4.0.9.tar.gz
ac76d9199cbeda986f9cea590177a4047840fc37
On Wed, Jan 16, 2013 at 11:47:44PM +0400, Ruslan Zakirov wrote:
> Rich Text Editor that is shipped with RT 3.8 doesn't work with FF 18.
> Try to google archives. I think we have a fix, but can not find it and
> don't have time to dig more :)
Ruz - Assuming you're thinking of this
https://github.co
Hi,
Attachments.TransactionId = Transactions.id, Transactions.ObjectId =
Tickets.id WHERE Transactions.ObjectType = 'RT::Ticket'.
On Thu, Jan 17, 2013 at 12:08 AM, Remy van Elst wrote:
> Hello,
>
> I'm trying to find the ticket numbers of large attachments in my RT
> instance. It is RT 4.0.8 run
Hello,
I'm trying to find the ticket numbers of large attachments in my RT
instance. It is RT 4.0.8 running on Ubuntu 12.04, and I'm the root user
for this search quest.
I've constructed the following MySQL query:
select t.ObjectID,i.Subject from Attachments i LEFT OUTER JOIN
Transactions t on t
Hi,
Rich Text Editor that is shipped with RT 3.8 doesn't work with FF 18.
Try to google archives. I think we have a fix, but can not find it and
don't have time to dig more :)
On Wed, Jan 16, 2013 at 7:28 PM, wrote:
> Hello,
>
> Using RT 3.8.10 on Solaris with Authentication against Microsoft A
On 01/14/2013 07:53 PM, Samuel Paris wrote:
> Hi Guys
>
> We’ve recently started using RT for a department of about 15 users.
> We’re having a problem where multiple users are simultaneously replying
> to the same job. Is there a way to either:
>
> Change the status of a job when viewed?
>
> Loc
On Tue, Jan 15, 2013 at 1:50 PM, Asif Iqbal wrote:
>
>
>
> On Tue, Jan 15, 2013 at 1:32 PM, Thomas Sibley wrote:
>
>> On 01/15/2013 08:41 AM, Asif Iqbal wrote:
>> > I install RTx::EmailCompletion plugin and added the following stanza
>> > into my RTHOME/etc/RT_SiteConfig.pm
>> >
>> >
Hi Tom,
Sounds like you may missing a Location section from your apache config.
Something like...
Order Allow,Deny
Allow from 127.0.0.1
Best Regards
Martin Wheldon
On 2013-01-16 16:38, Thomas Misilo wrote:
Hi,
I am switched from using LDAP to CAS for authentication, and now
becau
Example with static image was only to show that something like this
work in java application.
Ok, but how can I use mason page to do something like that. Can you
tell me in a few words how to put this page into RT in the right way?
Because I don’t know where I should start with that.
Regards,
Ja
Hi,
I am switched from using LDAP to CAS for authentication, and now because it
redirects to the login screen, mailgate isn't working. I was wondering if
anyone had a workaround or solution to this?
Thanks,
Tom
Hello,
Using RT 3.8.10 on Solaris with Authentication against Microsoft Active
Directory, I've encountered an odd behaviour.
I've allowed the users to create tickets in one queue (by granting SeeQueue and
CreateTicket).
When I try to create the ticket with my account (which BTW is RT sup
On 15 Jan 2013, at 23:26, Brent Wiese wrote:
> I have a powershell script that emails users (using the System.Net.Mail
> class) and the “From” address is set to our RT system, making it easier for
> users to get help if needed.
>
> The problem is, people’s out-of-office responses are opening
Maybe RT::Extension::TicketLocking?
https://github.com/bestpractical/rt-extension-ticketlocking
Chris
Am 15.01.2013 04:53, schrieb Samuel Paris:
> Hi Guys
>
>
>
> We’ve recently started using RT for a department of about 15 users.
> We’re having a problem where multiple users are simultaneous
Hi Sean,
Looks like you are looking to create a workflow in RT. Have a look at
the following wiki page.
http://requesttracker.wikia.com/wiki/WorkFlow
You will need to close the old email and autocreate a new ticket in the
relevant queue.
Hope this helps
Martin Wheldon
On 2013-01-15 17:33
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