Paul Tomblin ptomblin at xcski.com writes:
On Thu, Jun 21, 2012 at 11:33 AM, Borngunners borngunners at aol.com
wrote:
Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib
/etc/perl
On Mon, Feb 18, 2013 at 03:30:15PM +, Richard Eibrand wrote:
Hi folks,
I’ve been trying to create a report that I currently generate manually.
One to the requirements of this report is to calculate the average time to
close a ticket.
I export the spreadsheet for the
On Wed, Feb 20, 2013 at 01:37:42AM +, Thomas Lau wrote:
Does anyone know how to show all CC email address on the ticket itself
when email out?
what do you mean by CC: permanent ticket/queue CC or CC filled when
responding/commenting a ticket?
- permanent ticket Cc are visible on
On Mon, Feb 18, 2013 at 04:04:20PM +0100, Oli wrote:
Hi,
i have a question regarding the time left field. Is it possible to
configure that this field will automatically updated by the time
worked field? So when an technician post his work and enters the
time for it, that this will
Am 20.02.2013 10:30, schrieb Emmanuel Lacour:
- patch RT graphing system to do what you want, this is a bit more
tricky and may need a lot of cpu if you want to calculate you're value
on all ticket when graphing.
Part of this I have done for our RT 3.8.6. Attached a patch but DON'T
use
Thanks Emmanuel,
Will take a look them, I'd rather not get jiggy with GD, so I'll explore the
other options.
Thanks again,
R
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour
Sent: 20
Dnia 2013-02-19, wto o godzinie 13:54 -0500, Kevin Falcone pisze:
You could change those notifications over to Notify Group
notifications, and have that group contain a subset of the AdminCcs.
You create Notify Group actions using
/opt/rt4/sbin/rt-email-group-admin which has documentation here
Dnia 2013-02-19, wto o godzinie 09:53 -0500, Kevin Falcone pisze:
On Tue, Feb 19, 2013 at 08:07:13AM +0100, Robert Wysocki wrote:
After upgradeing to 4.0.10 datepicker widget doesn't pop up.
Im having no luck locating the problem.
Any ideas?
What did you upgrade from?
4.0.6
My setup
On Tue, Feb 19, 2013 at 08:07:00AM +0100, Robert Wysocki wrote:
Hi,
I would like to exclude one of Queue AdminCc's from a certain
notifications. The perfect way would be to create a custom role, but
from what i've googled it is not implemented yet.
Is there any other way?
the ugly
Hello All,
I know the subject is not very descriptive, but this problem is hard to
explain in few words.
We recently upgraded our Samba3+OpenLDAP (NT-Style) domain to Samba4
(Active Directory). I have reconfigured all of our services to authenticate
using AD via LDAP, and this is working as
Hello Again.
My install: Centos 6.3, PosgreSQL and RT 4.0.5
I recently install Windows 8, and i make a bttery test to our software. RT
works fine, but i can´t write anything if i have the MessageBoxRichText to
1. Internet Explorer 10, only shows the tools of the Rich Text Editor. You
can see a
I'm having issues trying to create a ticket by sending an email from inside a
script to an already existing RT mail queue. This queue is working well and has
been for quite some time. I tried this on the command line but it never creates
a ticket :
mailx -v -s TEST email rt-que...@myhost.con
I have random layout issues in IE10, but the text editor works fine if I
click on the box in the top right to expand the menu.
Just tried RT with IE10 Compatibility View enabled. Fixed the layout
issues, but broke the text editor just as in your screen shot.
Looks like you may need to run it
Dnia 2013-02-20, śro o godzinie 14:51 +0100, Emmanuel Lacour pisze:
the ugly way, create a new Notify action (in local/lib/RT/Action/),
based on RT::Action::Notify that call the Prepare stage of this one and
update @{ $self-{'To'} } (and Cc/Bcc) to remove the unwanted AdminCc.
then use this
Yes, you are right, But it´s only a temporary solution. I think that it
have to works without touch the compatibiliti view.
Regards.
2013/2/20 Alex Young alexyo...@housingpartners.co.uk
I have random layout issues in IE10, but the text editor works fine if I
click on the box in the top
On Wed, Feb 20, 2013 at 10:30:19AM -0500, senior.unix wrote:
I'm having issues trying to create a ticket by sending an email from
inside a script to an
already existing RT mail queue. This queue is working well and has been
for quite some time. I
tried this on the command line but
On Wed, Feb 20, 2013 at 04:45:59PM +0100, Juanjo wrote:
Yes, you are right, But it*s only a temporary solution. I think that it
have to works without
touch the compatibiliti view.
RT 4.0.9 and 4.0.10 contain code to force compatibility mode off,
because it almost always causes breakages
On Wed, Feb 20, 2013 at 06:39:32AM +0800, Craig Ringer wrote:
On 02/19/2013 10:48 PM, Kevin Falcone wrote:
On Tue, Feb 19, 2013 at 12:37:42PM +0800, Craig Ringer wrote:
{
my $d = RT::Date-new(RT::SystemUser);
$d-Set(Format='ISO', Value=$Ticket-Due, Timezone=GMT);
our $tdiff =
On Wed, Feb 20, 2013 at 01:56:59PM +0100, Robert Wysocki wrote:
What error do you get in your browser's error console?
No errors, seems like jQuery is just not picking up date input fields.
What browsers?
Tested with Opera 12.14 (Debian GNU/Linux) and Firefox 18 (Windows 7 and
Debian
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I have installed RT::Extension::MergeUsers and am attempting to merge
2 users as a test.
I have 2 users:
Username: Foo
Email: f...@sub.example.com
Username: f...@example.com
Email: f...@example.com
The second was autocreated on submission of a
After the first approval ticket is approved the parent ticket status is
changed to open.
How can we change this behaviour? it seems to be built into the approval
process of RT and not a scrip.
We want to trigger a ticket creation after the parent ticket is opened. We
had previously created a
On 02/20/2013 12:00 PM, Jenny Martin wrote:
It looks like the session is not invalidated on logout. The cookie is
still valid in my browser, and the corresponding session is still
present in session-data.
The cookie being valid doesn't matter. What matters is that RT
invalidates the session
All our users authenticate using their LDAP credentials via
RT-Authen-ExternalAuth plugin. I just tried creating a local user, and
RT does the right thing when the local user logs in - it sends back a
new cookie and removes the old session data. So the problem seems to be
with the
Ray,
Yep. It also depends on where you saved those group searches and the
Group permissipns you gave to members of those groups. Group permissions
are different than Queue/Ticket permissions.
For example, you could give members of Group 2 the rights to see/modify,
load, etc Group2 searches but
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