Re: [rt-users] Assign Global Rights to Group?

On Wed, Jun 12, 2013 at 03:46:29PM -0500, Ken Johnson wrote: We find that the best way for us to manage user rights is to create a number of groups, assign global rights to the groups, and then assign users to the appropriate group. I'm trying to work out how to assign global rights to a

[rt-users] CF - article - image as attachment - link values to

Hello! I am running RT 4.0.13 on Centos 6.3. I have configured CF for articles. Type of CF is upload multiple images. When inserting article with that CF (for example, replying to ticket), only the name (of image) is inserted, not the image itself. I was thinking of bypassing that issue using

Re: [rt-users] Decrypting messages with GPG

On Thu, Jun 13, 2013 at 2:30 AM, Oliver Day o...@securingchange.org wrote: I haven't found documentation that explains how to cache passwords that will allow mailgate to decrypt messages sent to RT. I've set the home directory to the default location and imported the appropriate keys. So I'm

Re: [rt-users] CF - article - image as attachment - link values to

On Thu, Jun 13, 2013 at 12:00 PM, Alexander Kucheryuk alex.kucher...@eltoma-offshore.com wrote: Hello! I am running RT 4.0.13 on Centos 6.3. I have configured CF for articles. Type of CF is upload multiple images. When inserting article with that CF (for example, replying to ticket), only

[rt-users] RT_SiteConfig help

Hi! I'm pretty new to RT and i had to install it here at work. We will use it to manage the computer support request sent by our clients. I finished installing it, following the tutorial below: http://simonsmicrophone.com/2011/10/19/rt-4-debian-6-installation/ I'm using Debian Wheezy and RT

Re: [rt-users] RT_SiteConfig help

On Thu, Jun 13, 2013 at 4:42 PM, Heracross77 heracros...@gmail.com wrote: Set($WebBaseURL , http://help.rtlti.com;); Where did you take an idea that you should set above instead of Base configuration [1]? [1] http://bestpractical.com/rt/docs/latest/RT_Config.html#Base-configuration Quote

Re: [rt-users] RT_SiteConfig help

But wich configuration can I use to at least start using RT at a Glance page whitout receiving An internal RT error has occurred. Your administrator can find more details in RT's log files. error? I actually need a guide to configure RT and apache2 files after the instalation to use it in the most

Re: [rt-users] RT_SiteConfig help

Hello I installed the RT in the server with port is 8081 ... for work only need change into the file /etc/request-tracker4/RT_SiteConfig.pm # # THE WEBSERVER: Set($WebPath , /rt); Set($WebBaseURL , http://www..com:8081;); /etc/init.d/apache2 restart good luck -- View

Re: [rt-users] Short URL for saved searches

On Wed, Jun 12, 2013 at 04:28:07PM +0200, Wasko Lukasz wrote: is there any chances for short url linking to saved searches? Short links have come up a few times, and wouldn't actually be too bad to implement, but we could never come up with a strong enough use-case to account for the time

Re: [rt-users] Change template resolved for send more information to user

On Wed, Jun 12, 2013 at 02:50:01PM -0700, jrios wrote: I want change the template resolved. because i need send more information when resolved tickets. for example i want send the date started ticket and date resolved tickets this is new codec into the template Date start:

Re: [rt-users] Have to restart apache2 after reboot

S18apache2 and S19postgresql. Changed postgresql to S17, but that didn't fix it. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Have-to-restart-apache2-after-reboot-tp54292p54294.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT

[rt-users] Extracting file attachments from tickets

We use our rt3.6.6 instance to store reports from our system. Is there a way I can do an SQL against the database to extract these files without going into each ticket separatley? -- John J. Boris, Sr. Online Services www.onlinesvc.com -- RT Training in Seattle, June 19-20:

Re: [rt-users] REST vs GUI: huge performance diference

After using a few tools suggested by Tom (MasonX::Profiler and then NYTProf) it looks to me like the issue imay be in share/html/REST/1.0/Forms/ticket/default and really relates to a difference in the default (fields) in GUI quick search compared to what the REST servicer does. By changing my

[rt-users] Can a scrip do a search like RT::Client::REST does?

My scrip looks for currently open Incidents that are related to each of the IP addresses in CF.{IP} on an Incident Report. If it finds one it links the Incident Report to that Incident thus making it unnecessary for someone to do it manually later. This might be changed to CustomerID or

Re: [rt-users] Can a scrip do a search like RT::Client::REST does?

On Thu, Jun 13, 2013 at 10:38:06AM -0700, Landon wrote: My scrip looks for currently open Incidents that are related to each of the IP addresses in CF.{IP} on an Incident Report. If it finds one it links the Incident Report to that Incident thus making it unnecessary for someone to do it

Re: [rt-users] Can a scrip do a search like RT::Client::REST does?

On 13 June 2013 10:44, k...@rice.edu k...@rice.edu wrote: Hi Landon, I think you should be able to use RT::Search from your scrip directly. Check out the API docs. Thanks Ken. The document I found was at http://bestpractical.com/rt/docs/4.0/RT/Search.html I don't know how to specify the

Re: [rt-users] Extracting file attachments from tickets

On 13/06/2013 19:10, john boris wrote: We use our rt3.6.6 instance to store reports from our system. Is there a way I can do an SQL against the database to extract these files without going into each ticket separatley? Look at this script for an example: