[rt-users] New Users and permissions

2013-10-10 Thread LAW Andy
We ran for many years on a copy of RT 3.6.5 and I had a procedure that I could run through whenever I needed to add a new user, group and queue to the system. Around 10 months ago, we bumped to the 4.0 series and everything seemed to go OK. Now - for the first time in this new installation - I

[rt-users] Help: Steal ticket via API REST

2013-10-10 Thread andrea bessi
Is possible to steal a ticket using the API REST? I’m writing a java program for reassign ticket. I have no problem to change owner (with api rest) of tickets owned by ‘nobody’ or by me, but for tickets owned by other user different to me, i must steal it first before reassing them to other

Re: [rt-users] Debian Repositories: Upgrade from 4.0.17 to 4.0.17

2013-10-10 Thread Dominic Hargreaves
On Thu, Oct 10, 2013 at 08:52:33AM +0200, Sakhi Hadebe wrote: I had some issues with upgrade and decided to reverse everything as it is a production system. What is not clear is that: Should I download the rt4.0.17 package and its dependencies and install it manually? Please keep

Re: [rt-users] Upgrade to 4.2 fail

2013-10-10 Thread Max McGrath
Yeah...a co-worker of mine got it working. Sorry, I can't be more clear on what he did. He said it was a mixture of your suggestions and some other things. Apache configurations are above my head... But it's working now! -- Max McGrath Network Administrator Carthage College 262-552-5512

Re: [rt-users] minor problem with RT-RepeatTicket and 4.2.0

2013-10-10 Thread Jim Brandt
On 10/9/13 11:48 PM, Jaye Mathisen wrote: I had a nice install of 4.0.17 working and we decided to upgrade to 4.2 before deployment. 99.9% of things are working great. Except for this: [62873] [Thu Oct 10 03:30:02 2013] [info]: Repeating ticket 1 (/opt/rt4/sbin/rt-repeat-ticket:38) [62873]

[rt-users] How to use queue number instead of queue name for child ticket template

2013-10-10 Thread Joe Kirby
I have converted my scripts to use the queue number instead of the queue name and this makes life much better as some of my end users insist on adjusting the queue names from time to time. Below is a copy of a template I have that works great but requires the queue name, or at least I have not

Re: [rt-users] Help: Steal ticket via API REST

2013-10-10 Thread Milan Toth
Usually I do this by creating dedicated user for rest clients and adjusting it's rights in RT. Milan. On 10.10.2013, at 11:54, andrea bessi bessi.and...@hotmail.it wrote: Is possible to steal a ticket using the API REST? I’m writing a java program for reassign ticket. I have no problem to

Re: [rt-users] minor problem with RT-RepeatTicket and 4.2.0

2013-10-10 Thread Jaye Mathisen
Seems to be working fine. Many Thanks. J. On 10/10/2013 8:23 AM, Jim Brandt wrote: On 10/9/13 11:48 PM, Jaye Mathisen wrote: I had a nice install of 4.0.17 working and we decided to upgrade to 4.2 before deployment. 99.9% of things are working great. Except for this: [62873] [Thu Oct 10