[rt-users] RT::Client to list Status, Queues and so on

2014-03-11 Thread Marc Chantreux
hello rt users, as i more and more rely on mutt+vim+commandByMail, i would like omnicompletion to complete the names of queues, status and categories when i fill the ticket. the only way i saw to get those list remotely is to scrap the queryBuilder (/rt/Search/Build.html) which isn't that

Re: [rt-users] Problems, with extension Assets.

2014-03-11 Thread Emmanuel Lacour
On Mon, Mar 10, 2014 at 03:13:26PM -0430, Daniel Soto wrote: Hello, i am having issues with the Assets extension. I am using Debian 7.3, with request tracker 4.2.3 built from source. I am also using the external auth extension, so i can use our Active Directory database for

Re: [rt-users] Search by Group Name

2014-03-11 Thread Bartosz Maciejewski
Unfortunettly it's not working. What I understood is this "RequestorGroup.Name = 'foo' " should be added in Search/Edit.html?NewQuery=1 (Advenced on Query Builder) I tried Queue=foo and RequestorGroup.Name="MO Mechanicy Strefa" 0 tickets found

Re: [rt-users] Search by Group Name

2014-03-11 Thread Bartosz Maciejewski
Ok, as a workaround this works RequestorGroup.Id = 105 AND Queue != 'MO.Mechanicy.Strefa' (id 105 is group MO Mechanicy Strefa which maitain tickets in Queue MO.Mechanicy.Strefa) Thanx. W dniu 2014-03-11 12:36, Bartosz Maciejewski pisze: Unfortunettly it's not working. What I understood

Re: [rt-users] Asset link search

2014-03-11 Thread Schincke, Keith
1) The asset number is also displayed just below the RT menu. 2) I see this requiring a code extension to have the query run against both tables as it currently runs against ticket titles and not articles or assets. Keith From: rt-users-boun...@lists.bestpractical.com

[rt-users] Automated Comments

2014-03-11 Thread Bryon Baker
Hello All Has anyone built a list of comments that can be selected for a ticket when closing the ticket? Meaning when setting the ticket to Resolved and you are on the edit screen have a list of canned response to select from to be pasted into the comment section. Thanks Bryon Baker Network

Re: [rt-users] Automated Comments

2014-03-11 Thread Emmanuel Lacour
On Tue, Mar 11, 2014 at 02:43:22PM +, Bryon Baker wrote: Hello All   Has anyone built a list of comments that can be selected for a ticket when closing the ticket?   Meaning when setting the ticket to Resolved and you are on the edit screen have a list of

Re: [rt-users] rt-serializer and rt-importer

2014-03-11 Thread Tim Gustafson
And one last follow-up about this: here are my import statistics. The importer used up to about 800MB of RAM, so better than the serializer, but still pretty high. Also, 108 hours seems like a long time to import records that took only 4 hours to export, and this is on a pretty high-end MySQL