I have an update I figured out how to address my issue and thought I would let
everyone know.
The code in the scrips that was updating the CF was in the Commit sub of the
custom action. I move the code from that sub to the Prepare sub. I am not
sure this is best practice for Request Tracker
On Wed, 2014-03-26 at 13:08 +, Bryon Baker wrote:
Where can I find instructions on how to apply this patch?
GET https://github.com/bestpractical/rt/commit/7d100f10.patch | patch -p1 -d
/opt/rt4
Clear your Mason cache and restart Apache.
- Alex
--
RT Training - Dallas May 20-21
Thanks Alex
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
On Wed, Mar 26, 2014 at 04:25:26PM +, Mervini, Joseph A wrote:
the Tools - Configuration - Asset Types - Select utility. Any time I
click on an asset I
get the following message on my browser:
An internal RT error has occurred. Your administrator can find more
details in RT's
On Wed, Mar 26, 2014 at 07:34:45PM +0100, Albert Shih wrote:
new/open/on_hold is in english when I choose english in the interface. But
it's in french/german/etc. when I choose french/german/etc. in the interface.
How can I do the same for my own Lifecycle ?
You'll want to look at the po
On Wed, Mar 26, 2014 at 02:25:49PM -0400, Garrett Michael Hayes (VI) wrote:
I am using the UpdateStatus value in the output of my 50 Highest
Priority Tickets search
to show which tickets have received new emails from users (or updates from
other support
reps). I would like to be
On Wed, Mar 26, 2014 at 01:31:41PM -0700, rt4 wrote:
The privileged users can't remember when the list disappeared from
Rt at a glance, so I guess it's quite a while ago.
Here's the predefined search (that works for admins, but not for
privileged users):
Queue = 'HF'
AND Status !=
On Thu, Mar 27, 2014 at 03:19:56PM +, Bryon Baker wrote:
The code in the scrips that was updating the CF was in the Commit sub of
the custom action. I
move the code from that sub to the Prepare sub. I am not sure this is
best practice for
Request Tracker but all is working
Ah. I was wondering about that. Thanks for the feedback.
Joe Mervini
Sandia National Laboratories
High Performance Computing
505.844.6770
jame...@sandia.gov
On Mar 27, 2014, at 12:58 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Wed, Mar 26, 2014 at 04:25:26PM +, Mervini,
I tried batch scrips the scrips are also Custom Actions and only fire on Create.
As I explained in the earlier message the commits don't seem to be committed by
the time the last scrip tests its prepare and the prepare fails therefore being
left out of the commit sequence.
Thanks
Bryon Baker
I can get RT up and running just fine using LDAP with
RT::Authen::ExternalAuth. But as soon as I shut down the server and
install mod_ssl, apache won't restart, segfaults.
Similarly, I can install mod_ssl just fine but as soon as I install
RT::Authen::ExternalAuth and add the known-working LDAP
On Thu, 2014-03-27 at 16:01 -0500, Dewhirst, Rob wrote:
I can get RT up and running just fine using LDAP with
RT::Authen::ExternalAuth. But as soon as I shut down the server and
install mod_ssl, apache won't restart, segfaults.
What version of RT and Apache? I presume you're running with a
RT 4.0.19 (because of RTIR)
mod_perl
RHEL 6.5 x64
Server version: Apache/2.2.15 (Unix)
Server built: Aug 2 2013 08:02:15
Server's Module Magic Number: 20051115:25
Server loaded: APR 1.3.9, APR-Util 1.3.9
Compiled using: APR 1.3.9, APR-Util 1.3.9
Architecture: 64-bit
Server MPM: Prefork
On Thu, 2014-03-27 at 16:42 -0500, Dewhirst, Rob wrote:
RT 4.0.19 (because of RTIR)
mod_perl
Interesting; we've seen another report of this previously, but I've been
unable to replicate it. It's presumably caused by a disagreement of
mod_ssl with the SSL libraries that perl uses for LDAPS
This is just about as basic an RT install as you can get. everything
was installed by CPAN and RPMs.
I can give you instructions or if you have a place I can put a 1-2GB
file I could probably just build a CentOS VM that exhibits the
problem.
On Thu, Mar 27, 2014 at 4:53 PM, Alex Vandiver
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