[rt-users] Problem with translation - different translation of the english word 'open' regarding the context

2014-09-19 Thread Markus . Wildbolz
Hi there!


Since the update to 4.2.7 i figured out, that there is a new issue 
regarding the (german) translation.

For the ticket-status, open has to be translated to offen. On the 
other hand,
in the Self-Service area, open hast o be translated to offenen because 
of the context Meine offenen Tickets (My open tickets).


Is there a possibility to fix this problem?
Is it possible to translate the same english word differently?

As I remember, there was a change coming in 4.2.7 regarding a translation 
issue in the SelfService pages (commit 
1d0b91823db7856be3727fd351a3d7d3d5a9a2c5).


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Re: [rt-users] Problem with translation - different translation of the english word 'open' regarding the context

2014-09-19 Thread Thomas Bätzler
Hi,

Am 19.09.2014 13:37, schrieb markus.wildb...@eu.magna.com:
 Since the update to 4.2.7 i figured out, that there is a new issue
 regarding the (german) translation.
 
 For the ticket-status, open has to be translated to offen. On the
 other hand,
 in the Self-Service area, open hast o be translated to offenen
 because of the context Meine offenen Tickets (My open tickets).
 
 
 Is there a possibility to fix this problem?
 Is it possible to translate the same english word differently?
 
 As I remember, there was a change coming in 4.2.7 regarding a
 translation issue in the SelfService pages (commit
 1d0b91823db7856be3727fd351a3d7d3d5a9a2c5).

The translation template has both open and my open tickets, so
there's no problem. As far as I can tell Launchpad already has the
corrected translations since September 9th. Until the next RT release
you could just download the current *.po file from there and replace the
one in the RT installation.

HTH,
Thomas
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[rt-users] Missing translation of Take after upgrade to 4.2.7

2014-09-19 Thread Markus . Wildbolz
Hi there!

I've encountered a problem after the upgrade to 4.2.7:
In the system saved search 10 newest unowned tickets  the string Take 
is not translated anymore. Is there something i can do?
All worked fine before the update. What is missing now?


Greetings,
Markus
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Re: [rt-users] Catch all ticket changes in one scrip

2014-09-19 Thread andriusk
I would try to explain my situation again.

I want to make AfterAllTicketChanges scrip, which will work in
TransactionBatch mode, and fire after all changes to the ticket was made on
update off any ticket information.

Now, when I change the SLA field, it changes the the Due and the priority of
the ticket accordingly. The problem is that the Due and Priority change
happens after my AfterAllTicketChanges scrip fires.

I understand that the TransactionBatch mode scrips are commited after all
TransactionCreate Scrips are done.

For example:

I change the status and the subject of the ticket in one update. Should the
scrip in batch mode run after both of these changes are done and the
transactions recorded?

Or maybe I understand it wrong ant the scrip in Batch mode run after each
different transaction?

So technicaly should it be like this:




Or like this:


?

Because now I get it working like SCENARIO #1, where in step #2 and step #6,
the values of Due and Priority are different, but the value of the SLA is
the same (the one I changed to) in both steps.

Sorry for the mess in thoughts, I am not native English speaker.



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Re: [rt-users] Catch all ticket changes in one scrip

2014-09-19 Thread Alex Peters
Scenario #2 is the expected behaviour according to all scrip documentation
included with RT.  The SLA extension appears to be contradicting this.
Therefore, I still believe that the SLA extension is at fault and that a
bug report for the SLA extension should be submitted via the URL given in
my previous message.

When you change a ticket's subject and status in a single update, two
transactions are created.  A TransactionBatch scrip should run only once
for both transactions.  The SLA extension seems to be interfering with this
expected behaviour.
On 20/09/2014 12:15 am, andriusk andrius.kul...@gmail.com wrote:

 I would try to explain my situation again.

 I want to make AfterAllTicketChanges scrip, which will work in
 TransactionBatch mode, and fire after all changes to the ticket was made on
 update off any ticket information.

 Now, when I change the SLA field, it changes the the Due and the priority
 of
 the ticket accordingly. The problem is that the Due and Priority change
 happens after my AfterAllTicketChanges scrip fires.

 I understand that the TransactionBatch mode scrips are commited after all
 TransactionCreate Scrips are done.

 For example:

 I change the status and the subject of the ticket in one update. Should the
 scrip in batch mode run after both of these changes are done and the
 transactions recorded?

 Or maybe I understand it wrong ant the scrip in Batch mode run after each
 different transaction?

 So technicaly should it be like this:




 Or like this:


 ?

 Because now I get it working like SCENARIO #1, where in step #2 and step
 #6,
 the values of Due and Priority are different, but the value of the SLA is
 the same (the one I changed to) in both steps.

 Sorry for the mess in thoughts, I am not native English speaker.



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Re: [rt-users] Catch all ticket changes in one scrip

2014-09-19 Thread andriusk


I think that the Due and Priority may be the problem. Here I changed
Subject, Status, Due, Priority (SLA not changed), and still I get separate
TransactionBatch run for each (Subject,Status), (Due), (Priority).
The last two fires two separate Batch Scrip commits.




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Re: [rt-users] Catch all ticket changes in one scrip

2014-09-19 Thread Alex Peters
Please supply a debug log covering the above updates.

Is it possible that the scrip is not applied to the relevant queue in batch
mode?
On 20/09/2014 12:54 am, andriusk andrius.kul...@gmail.com wrote:



 I think that the Due and Priority may be the problem. Here I changed
 Subject, Status, Due, Priority (SLA not changed), and still I get separate
 TransactionBatch run for each (Subject,Status), (Due), (Priority).
 The last two fires two separate Batch Scrip commits.




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Re: [rt-users] Missing translation of Take after upgrade to 4.2.7

2014-09-19 Thread Kevin Falcone
On Fri, Sep 19, 2014 at 03:24:19PM +0200, markus.wildb...@eu.magna.com wrote:
 I've encountered a problem after the upgrade to 4.2.7:
 In the system saved search 10 newest unowned tickets  the string Take is
 not translated anymore. Is there something i can do?
 All worked fine before the update. What is missing now?

Just checked, standard RT 4.2.7 install, switched to German, take is
translated.

I suspect someone edited the format of your search, or you updated
your de.po according to a suggestion earlier on the list and caused
problems.

You can click on the Edit next the search, click on 
You can also edit the predefined search itself: Search - Unowned
Tickets
Click on Advanced
show the Format

Additionally

((rt-4.2.7))$ grep -A1  'msgid Take' share/po/de.po 
msgid Take
msgstr Übernehmen


-kevin


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Re: [rt-users] Catch all ticket changes in one scrip

2014-09-19 Thread Kevin Falcone
On Sat, Sep 20, 2014 at 12:44:46AM +1000, Alex Peters wrote:
 When you change a ticket's subject and status in a single update, two
 transactions are created.  A TransactionBatch scrip should run only once for
 both transactions.  The SLA extension seems to be interfering with this
 expected behaviour.

Honestly, I found the bug report and this whole thread incredibly
difficult to follow.

If you'd like a developer to look into this, I suggest providing us a
failing test for RT-Extension-SLA or a trivial initialdata file and
config snippet that sets it up so we can see the problem you're
describing.

-kevin


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Re: [rt-users] Assigning HeldBy users during Asset Import

2014-09-19 Thread Kevin Falcone
On Thu, Sep 18, 2014 at 01:04:39PM -0400, Mitch Kyser wrote:
 Ok, after double checking my csv file and running a few more tests;
 
 If there is no user in the HeldBy field then the import will add the user in
 the csv file.
 
 If the user in the csv file is different from the user already in HeldBy then
 the import will add the user so you end up with multiple users in the HeldBy
 field.
 
 If the csv user is the same as the user already in HeldBy then no change is
 made.  

These all sound correct to me, and agree with what I saw of the intent
in the code.

Held By is a multi-value field, so it just adds more people to it.
Something like Owner is a single value field, so it would just be
replaced.

We need to expand the format to allow you to specify that there are
two Held By users in a single import, that's not currently supported,
but it sounds like for now at least, the two changes made could be
released as a new version of the importer.

I'll see if I can get to that next week.

I'm unlikely to have time to tackle how to support importing multiple
people from a single field as part of this release.

-kevin


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Re: [rt-users] Catch all ticket changes in one scrip

2014-09-19 Thread andriusk



There is only one scrip in TransactionBatch mode applied to my test Queue.



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Re: [rt-users] Reminders not visible in My Reminders

2014-09-19 Thread Kevin Falcone
On Fri, Sep 19, 2014 at 06:33:15AM +1200, kjcsb wrote:
 Since upgrading to RT 4.2.6 users can no longer see their reminders in the
 My Reminders section of the At a Glance page. The reminder is visible on the
 original ticket and has an owner and a due date. Any suggestions on how to
 debug this issue further?

Do you use custom statuses in that Queue /Custom Lifecycle?

You should go to a ticket page, get the id of a reminder that is on a
ticket and look at:
That reminder record in the Tickets table.
Links records pointing to/from that reminder ticket.

-kevin


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[rt-users] 1-Asset tracker vs Assets ; 2-Relationship graphs

2014-09-19 Thread Gaston Huot
I have RT 4.2.7 fully installed on an Ubuntu (virtual) server. Still many
things that I don't understand perfectly, but so far so good. RT is a
fantastic ...request tracker! Easy to use, versatile, powerfull.

I have 2 questions:

1- Could someone explain to me the difference between Asset tracker
extension and Assets extension ?

2- Is there a way to tweak the Relationship graphs as we can do with
all the other saved searches (advanced mode)?

Partial answers will also be really apppreciated.

Thanks,

GH
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Re: [rt-users] Catch all ticket changes in one scrip

2014-09-19 Thread Alex Peters
I still suspect that the SLA extension is interfering, but without a debug
log it's almost impossible to offer any further suggestions.
On 20/09/2014 1:10 am, andriusk andrius.kul...@gmail.com wrote:




 There is only one scrip in TransactionBatch mode applied to my test Queue.



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Re: [rt-users] 1-Asset tracker vs Assets ; 2-Relationship graphs

2014-09-19 Thread Kevin Falcone
On Fri, Sep 19, 2014 at 10:16:46AM -0400, Gaston Huot wrote:
 1- Could someone explain to me the difference between Asset tracker 
 extension
 and Assets extension ? 

We wrote and maintain Assets
http://bestpractical.com/assets/

The authors of Asset Tracker don't appear to be responsive, nor has it
been updated for 4.2.  We don't support it.

 2- Is there a way to tweak the Relationship graphs as we can do with all
 the other saved searches (advanced mode)? 

You're going to have to describe what you want in more detail.
If you mean is there a better way than selecting all the checkboxes,
then not really.

-kevin


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[rt-users] User Defined Scrips for use with Custom Fields in Assets

2014-09-19 Thread mkyser
Hi All

Being rather new to RT and having never programmed in PERL before, is there
any examples or articles on how to write User Defined Scrips for Custom
Fields in Assets?
   
What I am looking to do is to trigger a Scrip when an Asset is created or a
particular custom field is modified.

One of the actions I would like to take, is to force uppercase on the
contents of the field and then check to see if they are unique for that
field for all the records in this particular catalog. If it is unique then
go ahead and write the changes, if not then notify the user then return to
the input screen, hopefully preserving the contents of the fields before
they were submitted.  Effectively using this field as a key field for the
Assets in the Catalog.

Another action is to be able to use the contents of a couple of custom
fields plus a string or two in the code to replace the contents of the Name
or Description fields.  That way I could build a consistent Name or
Description based upon content from more defined custom fields, such a drop
down boxes and dates.

Thirdly, if you could trigger on when a lifecycle/status code went from
in-use to a specific something else such as 'Returned' (added to the
lifecyce) which would then clear out any HeldBy roles.

If somebody has already done anything like this or can get me pointed in the
right direction I'd appreciate it.

Mitch



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Re: [rt-users] 1-Asset tracker vs Assets ; 2-Relationship graphs

2014-09-19 Thread Gaston Huot
Thank you Kevin.

For the second point, yes that was the question was about a more versatile
way than selecting all the checkboxes...
In fact I was trying to remove the word Subject from the boxes without
removing the subject itself.

Thanks again.

Gaston

2014-09-19 12:01 GMT-04:00 Kevin Falcone falc...@bestpractical.com:

 On Fri, Sep 19, 2014 at 10:16:46AM -0400, Gaston Huot wrote:
  1- Could someone explain to me the difference between Asset tracker
 extension
  and Assets extension ?

 We wrote and maintain Assets
 http://bestpractical.com/assets/

 The authors of Asset Tracker don't appear to be responsive, nor has it
 been updated for 4.2.  We don't support it.

  2- Is there a way to tweak the Relationship graphs as we can do with
 all
  the other saved searches (advanced mode)?

 You're going to have to describe what you want in more detail.
 If you mean is there a better way than selecting all the checkboxes,
 then not really.

 -kevin

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