I’m in the process of migrating from RT2 to the latest RT4. In reading the
archives and various posts I’ve been able to figure out that I need to dump
the RT2 database which was successful (via RT-Extension-RT2toRT3). I’m
assuming the next step in the process is to install RT3 to reimport the
Is there any way to populate an article with selected data from a ticket? For
example an article that says “Dear, ” can you have a variable in
there that pulls the Requestor Displayed Name or similar from the ticket when
you insert the article?
It doesn’t look like this is possible but
I'm trying to figure out how to make auto-generated emails appear less
creepy to our constituents.
As of now, they are sent looking as if they are coming from some sort of
ghost with no name or email address. Gmail shows them as (unknown) via
If I drill into the headers, I can
I've been trying to do an autoresponse on create with SLA Due date inside the
message with RT 4.4. It almost works for me. The template I'm using is at the
bottom of the email.
When manually triggering the template using rt-crontool on an existing ticket,
it works fine. The problem is - that
Does this work for anyone? I can't figure out why all my searches on Owner come
back with "No assets matching search criteria found".
This electronic message contains information generated by the USDA solely for
the intended recipients. Any unauthorized interception of this message or the
I am using rt42-4.2.12 in FreeBSD jail (let's call it apache jail).
mysql56-server-5.6.27 is in another jail on the same host (let's call
it mysql jail). When host starts, apache jail is instructed to start
after mysql jail. However, it appears that mysql database in mysql jail
is not fully