Re: [rt-users] Greetings from a New RT user in Toronto.

Chris, Alex, Gentlemen: Thank you for your generosity. Let me learn a little bit more and it will give me the confidence to ask stupid questions. :) Anyone in here would like to engage in a conference call type group study / chat, please let me know. I have a VoIP server to which all of us

Re: [rt-users] Deleting one attachment

Inline.. > A user at work added an attachment that violates corporate policy to a > ticket; the ticket itself is valid and must be kept. I need to delete the > attachment. A quick look at the rt-shredder tool does not make it apparent > to me how to do this with rt-shredder. I can readily do it

Re: [rt-users] Greetings from a New RT user in Toronto.

Customizing email notifications as in #3 is done through the templates. As root, or a super user, go to Admin > Templates > Select. There you'll find a table with all the templates the system uses. Admin > Scripts is where you can see which templates go to which events. The wiki (

Re: [rt-users] Greetings from a New RT user in Toronto.

Hi Reza Welcome to RT. We're a fairly new user of the product so have recent experience of your learning curve! We have a bit of a workaround in place for "2. Suppress "RT System Itself...)" lines in the History. We simply hide the entries with custom css. In Admin > Tools > Theme > Custom CSS

Re: [rt-users] RT4.4.1 ignoring two of four files in RT_SiteConfig.d

Great call! Looks like one of the files that didn't work has 600, while one that did is 644. My www-data user must need to read these files, and it couldn't do that. I'm not sure how 600 got set, but this must be the problem. Thanks. On Mon, Oct 24, 2016 at 1:53 PM, Jeffrey Pilant

Re: [rt-users] RT4.4.1 ignoring two of four files in RT_SiteConfig.d

You write: >I'm more confused the more I look at my configuration files problem. >According to my system configuration page, RT is loading four files: >RT_Config.pm, RT_SiteConfig.pm, RT_SiteConfig.d/01-timezone.pm, and >RT_SiteConfig.d/04-logging.pm. It is simply ignoring 02-debconf.pm and

Re: [rt-users] RT4.4.1 ignoring two of four files in RT_SiteConfig.d

I've worked around the problem by copying the dbconfig file's text into a new file, and breaking debconf's contents into three different files. I have no idea what was wrong with the two files that didn't work, but the new ones seem to be doing fine. Very strange! I'd still like to know if anyone

[rt-users] RT4.4.1 ignoring two of four files in RT_SiteConfig.d

All, I'm more confused the more I look at my configuration files problem. According to my system configuration page, RT is loading four files: RT_Config.pm, RT_SiteConfig.pm, RT_SiteConfig.d/01-timezone.pm, and RT_SiteConfig.d/04-logging.pm. It is simply ignoring 02-debconf.pm and

Re: [rt-users] [phish?] Re: Identifying database credentials in use during upgrade?

I've confirmed that my RT_SiteConfig.d directory doesn't seem to be working. As soon as I added my database credentials to RT_SiteConfig.pm, everything worked. The problem is that I have a lot of settings in the .d directory that I'd really rather no add to the main file. Is there a trick to

Re: [rt-users] [phish?] Re: Identifying database credentials in use during upgrade?

Oh, so the same rules apply for configuration as normal. Good, I thought an upgrade was a different case. The database upgraded successfully, but now I'm having a similar problem. When I spawn the FCGI server, it exits immediately, because 'rt_user' can't log into MySQL. The problem is that

[rt-users] [phish?] Re: Identifying database credentials in use during upgrade?

On Mon, Oct 24, 2016 at 7:09 AM, Alex Hall wrote: > Hello list, > As I mentioned, the upgrade on my test server from 4.2.8 to 4.4.1 went well. > On the production server, though, it's not; the upgrade-database script is > failing when it tries to connect to the database. I've

[rt-users] Identifying database credentials in use during upgrade?

Hello list, As I mentioned, the upgrade on my test server from 4.2.8 to 4.4.1 went well. On the production server, though, it's not; the upgrade-database script is failing when it tries to connect to the database. I've been in MySQL messing around with user permissions, trying to get things to

[rt-users] Greetings from a New RT user in Toronto.

Greetings Folks: I successfully installed RT on a virtual machine and it has been a non-stop learning marathon for 12+ hrs non stop. If you are as new as me in RT, please reply to my message, and perhaps we can have a conference call (at my expense) to do some sort of study group session,