Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-22 Thread Reza
Greetings Stephen: Thank you for your reply. Now I'm scratching my head, because other than admins and "privileged users", no one has "View Queue" permissions in my platform and I'm not getting any error as you described. Hoping someone can shed some light here per this anomaly. Cheers!

Re: [rt-users] RT 4.4.1 - ExternalAuth intermittently failing

2016-11-22 Thread Kenneth Marshall
On Tue, Nov 22, 2016 at 04:13:46PM -0500, Mike Johnson wrote: > We just went live with RT 4.4.1 and it seems that LDAP authentication is > failing. > > It has now died 2 days in a row, at approximately the same time. > > The RT log is showing the following error: > 2819] [Mon Nov 21 21:10:28

[rt-users] RT 4.4.1 - ExternalAuth intermittently failing

2016-11-22 Thread Mike Johnson
We just went live with RT 4.4.1 and it seems that LDAP authentication is failing. It has now died 2 days in a row, at approximately the same time. The RT log is showing the following error: 2819] [Mon Nov 21 21:10:28 2016] [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-22 Thread Stephen Switzer
Reza, I think you may have misinterpreted my screenshot. "Everyone", "Privileged", "Unprivileged", "Owner", etc are all "highlighted" just to show that there are selected permissions under that group. The bold one is "Everyone", which is the current selection and what permissions are being

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-22 Thread Reza
Stephen: I faced a similar challenge when I first started to use RT. As commented by our friend, the "view queue" has nothing to do with the issue you faced. The issue is, "/... attempted to create a ticket via email in the queue Incident Reports; you might need to grant 'Everyone' the

[rt-users] RESOLVED: Plugins stopped working [was: Plugin(s) stopped working (long)]

2016-11-22 Thread Patrick G. Stoesser
Final update: I now upgraded again to 1.01, and the inline images are displayed. No more error messages in the logfile. One thing though: The documentation of Calendar says ** Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT

Re: [rt-users] Greetings to recent adopters of RT and invitation for group study

2016-11-22 Thread Reza
I guess we will decide about the app later on. Focus of this thread is to see who is interested to participate in group study. There are hundreds of apps and possibilities we can address later on. Simplest is telephone conference and I'm assuming most of us are in North America. Long

Re: [rt-users] Plugin(s) stopped working (long)

2016-11-22 Thread Patrick G. Stoesser
Update: I now made research from bottom to top and found out that all files under /usr/local/share/request-tracker4/plugins were root:staff and 0775 - except RTx-Calendar, which was 0444. I chmoded to 0775 and heureka! Calendar is displayed. What a... What still does not work: The inline

Re: [rt-users] Plugin(s) stopped working (long)

2016-11-22 Thread Patrick G. Stoesser
Update: I now replaced 1.01 with 0.07 (since this one is slightly diferent in configuration). Still getting [1260] [Tue Nov 22 15:28:51 2016] [error]: could not find component for path 'MyCalendar' Stack: [/usr/share/request-tracker4/html/Elements/MyRT:95]

Re: [rt-users] Greetings to recent adopters of RT and invitation for group study

2016-11-22 Thread Bengt Gördén
Den 2016-11-22 kl. 14:43, skrev Sinapius, Vinzenz: > I recommend https://discordapp.com Is there video at discordapp.com? regards, /bengan - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] Greetings to recent adopters of RT and invitation for group study

2016-11-22 Thread Sinapius, Vinzenz
I recommend https://discordapp.com Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167 Fax: +49 351 205768-999

Re: [rt-users] Greetings to recent adopters of RT and invitation for group study

2016-11-22 Thread Alex Hall
I'm still pretty new to RT, so would like to join such a session. Thanks. Sent from my iPhone > On Nov 22, 2016, at 08:25, Reza wrote: > > Greetings new and recent adopters to RT! > > I recently joined the community and though I have RT running in a production >

[rt-users] Greetings to recent adopters of RT and invitation for group study

2016-11-22 Thread Reza
Greetings new and recent adopters to RT! I recently joined the community and though I have RT running in a production environment, I have it running in the most basic of installations. The best way I learn is through interaction of other newbies and advanced users. Unfortunately I do not

Re: [rt-users] Plugin(s) stopped working (long)

2016-11-22 Thread Patrick G. Stoesser
Update: I remembered that I installed JSGantt and Calendar via aptitude and the other plugins via Makefile.PL, make, make install. So I now decided to deinstall everything and reinstall all plugins by one method via Makefile.PL, make, make install. My "double directory structure" is now no more

Re: [rt-users] Lost emails!

2016-11-22 Thread Sternberger, Sven
Hello! there are no "secrets" in our customization I disabled the check which prevents to send an email to a queue adress (we process income mails with procmail and automatically send emails which were adressed to an other queue to the staff member of this queue directly) best regards! Sven