Has anyone tried to port the 'Import' methods in the old 3.x
Ticket_Overlay.pm, and Attachment_Overlay.pm to RT 4.x? (4.2.x here).
I understand the new way to do overlays are to use Ticket_Local.pm or
Attachment_Local.pm file names.
I'm going to try copying over the methods and dependent
I noticed the 4.0.x code base has ->Import included in Ticket.pm and
Attachment.pm. I'm going to try starting from there but I'm wondering if
there's any known technical reasons why these methods may not work in rt
4.2.x
Thanks again,
Curtis
On 2/9/2016 5:10 PM, Curtis Bruneau wrote:
I've encourtered this issue when you try to alias the noauth directories
to bypass the mason.handler in the Apache config. If you have an Apache
config line similar to below try to comment it out.
Alias /NoAuth /opt/rt3/share/html/NoAuth
Basically in the above situation the css isn't
I've used the following to make it transparent, also not updating last
update.
-action-arg RecordTransaction: 0 --action-arg UpdateLastUpdated: 0
On 10-12-07 11:08 AM, imonike wrote:
Hello Kevin,
Thanks for your reply. Please how would I do it if I
wanted to avoid
It would appear the action-arg is dependent on the action. I'm not sure
if they support the same features. You may need to check out the source
for them. Mine was for LinearEscalate.
On 10-12-07 11:17 AM, Curtis Bruneau wrote:
I've used the following to make it transparent, also not updating
I was wondering if there was plans to convert the Links/dependent
tickets to use the mobile URLs instead. I briefly checked out the code
and it's using the main site's elements. It seems like it's a bit of
work to convert due to a few files being used.
Curtis
RT Training in Washington DC,
You need to either set up a global scrip or single scrip to On Create
Notify (type of user) with template (transaction or blank .. which
ever). It can be watchers, requester, owner etc.
josé fernandez wrote:
Thank you for your help. In doing what I want is simply to be notified
when a user
You should be able to set up postfix using the parameter 'relayhost' for
relaying, you can specify a different port if needed. This would allow
you to still use the sendmail commands to send. This is assuming you can
still receive on port 25 for MX deliveries. Otherwise you may have no
choice
I
reply to the email... any ideas as to why?
On Tue, Apr 27, 2010 at 3:37 PM, Curtis Bruneau curt...@vianet.ca
mailto:curt...@vianet.ca wrote:
You should be able to set up postfix using the parameter
'relayhost' for relaying, you can specify a different port if
needed. This would
to the SMTP server, or
do I really have to go through the entirety of the installation?
...lotsa questions there, sry.
On Tue, Apr 27, 2010 at 3:51 PM, Curtis Bruneau curt...@vianet.ca
mailto:curt...@vianet.ca wrote:
Assuming the SMTPFrom setting isn't overriding the reply addresses
I suspect it has to do with subject length in the header and encoded
characters. Seems to be an exim issue. I've read a few pages describing
some fixes. I'd do a search for exim rfc2047 subject
Curtis
Coco, Alex wrote:
I am stumped here,
I have emails coming in from users in Asia where the
This is due to the UTF8 collation recognizing accents as being the same.
The old latin collation saw them as unique. There's no real fix other
then going utf8_binary but that would make everything case sensitive.
Basically latin1 in mysql is CI_AS and utf8 is CI_AI. For me it was
the email
Has anyone ever come across an extension or made a login password saver
using cookies? I'm just wondering I had a few users ask about saving
their login password.
Curtis
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Community
Each SSL site pretty much needs to be on it's own IP address, the
reasoning is the cert negotiation isn't name based header as apache
would. The only other way would be to have them on different ports but
then you'd have to specify the port when going to the site.
testwreq wreq wrote:
*
I
I've had the same issue setting due dates in a scrip, I've done the
following to somewhat accurately go back (usual DST issues apply). I
imagine there might be cleaner ways. $1 being an ISO format, I'm parsing
from the email. I hope that helps.
my $duedate =
Also wanted to note the would probably fail if ran near the end of the
day, you may want to specify a specific $time in gmtime($time),
localtime($time).
Curtis Bruneau wrote:
I've had the same issue setting due dates in a scrip, I've done the
following to somewhat accurately go back (usual
Does anyone know if you can set the due date based on a string/field in
the e-mail/body. I'm using ExtractCustomFieldValues for custom fields,
the functionality would be similar. I know this could be an issue for
the queue option (due in x days), ideally it could override that if
specified. I
local time, the web interface seems to do this already.
Curtis
Kevin Falcone wrote:
On Thu, Aug 06, 2009 at 12:00:01PM -0400, Curtis Bruneau wrote:
Does anyone know if you can set the due date based on a string/field in
the e-mail/body. I'm using ExtractCustomFieldValues for custom fields
This has been known to occur with some versions of DBD:mysql. I believe
the latest versions fix this; I'm currently using 3.0008.
raym...@pilotsupplies.com wrote:
Hi,
ubuntu 9.04 dual Xeon process, 2GB memory.
New install RT 3.8.4 with imported RT 3.2.2 database and followed the
It may have added a line to your my.cnf .. usually in /etc/mysql/my.cnf
skip-innodb
You will want to #comment that. There may be other settings but that
will skip the innodb engine and won't initialize your database.
Kimberly McKinnis wrote:
Following Jesse’s suggestion to run mysqltuner, I
Seems a lot like the DBD::MySQL bug that many people have had with older
versions, basically the children are segfaulting on some timeout bug.
During a refresh the parent process is reaping the child and restarting
it with a functional process, which is why it appears to take several
refreshes
I had the same problem and it was caused by accents, since mysql has no
accent sensitive collations (_as) aside from utf8_bin which is
everything sensitive, I basically just removed the user (or rename) to
fix the issue. Since emails generally shouldn't have them it's pretty
safe to do, the
Jesse Vincent wrote:
I agree completely with the above, but more important to me than just RAM
and processing power is the speed of disk access. He mentioned using RAID
5 in a follow-up post. That's fine, but are these IDE or 15k SCSI drives?
Faster drives should always speed up database
I'm currently running a roughly 8GB database on 2gb of ram (quad core xeon
2.4), webserver and db on the same machine. The indexes sit just over a 1GB
and I have 768MB on the pool, iowait is very low and the index hit rate is
high. The shredder indexes account for a large portion of it so it
in your etc/RT_SiteConfig.pm
Set($MessageBoxRichText, 0);
slamp slamp wrote:
is there a way to do this? i have not been able to find it.
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Community help:
Has anyone ever come across the following error? It seemed to have
happened randomly, I had to shutdown apache since it was stuck in this
state for sending mails. I'm using apache2 and fastcgi, I'm guessing
something broke once and due to the constant running it affected
everything else. I
That's your typical perl warning for using undef values, in a condition
check or whatever. There's ways to get around them while coding by
checking defined first but you can basically ignore them.
Duane Hill wrote:
I have a new RT v3.8.1 I'm setting up on FreeBSD 7.0. I'm seeing a number
of
I'm not sure if it's like 3.8.x but there's a checkbox to include
disabled custom fields.
Curtis
Jonathan Jeppson wrote:
All,
I created a new custom field and unchecked the enable box to disable it and
now I can not see the custom field in the UI.
Also, I don't know if it is related to
I'm guessing you are using utf8_bin collation, the others are case
insensitive. Unfortunately non binary utf8 ones aren't accent sensitive
so it lacks a bit compared to latin1 which offers both. If accents
aren't a major concern you should be using like utf8_unicode_ci or
utf8_general_ci or
I would suggest checking the mailing list archives, I believe it's
related to Apache::Session (assuming you aren't using an external auth)
.. it works for me so I'm not sure the issue, also make sure you have
cookies enabled.
Kobus Bensch - No Sig wrote:
Hi
Hopefully one last issue from me.
Sounds exactly like the issue I have, I think something is trying to get
all those records, I tried to trace it but with no luck, I think it may
be related to the back/next links on the ticket display page. It's
checking each record for something, This is ok with small results but
crashes with
? is there a seperate
control for syslogging in AT?
On Fri, 7 Nov 2008, Curtis Bruneau wrote:
Date: Fri, 07 Nov 2008 10:43:48 -0500
From: Curtis Bruneau [EMAIL PROTECTED]
To: John [EMAIL PROTECTED], rt-users@lists.bestpractical.com
Subject: Re: [rt-users] AssetTracker crashes loading asset
Sounds
this problem in rt
3.4.5 with at 1.2.3..
On Fri, 7 Nov 2008, Curtis Bruneau wrote:
Date: Fri, 07 Nov 2008 12:52:04 -0500
From: Curtis Bruneau [EMAIL PROTECTED]
To: John [EMAIL PROTECTED], rt-users@lists.bestpractical.com
Subject: Re: [rt-users] AssetTracker crashes loading asset
to assettracker...i think...
On Fri, 7 Nov 2008, Curtis Bruneau wrote:
Date: Fri, 07 Nov 2008 13:12:53 -0500
From: Curtis Bruneau [EMAIL PROTECTED]
To: John [EMAIL PROTECTED], rt-users@lists.bestpractical.com
Subject: Re: [rt-users] AssetTracker crashes loading asset
While my issue
Sounds like the oom-killer is getting mysql. How much memory is on your
db server? Is it configured in such a way that when the innodb pool is
full it's not running out of memory? You shouldn't really have an issue
with this unless you have a large amount of tickets. Might want to check
some
: Fri, 24 Oct 2008 21:01:27
To: Curtis Bruneau[EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone
away at
Hi
2GB on rt/db server.
I will have to look at the innodb settings, not changed these before so
Running out of memory perhaps? I'll occationally get these if my search
results are too big and you try to display a ticket (I get some odd bug
where it tries to get every result of a search into memory on a single
ticket display). It's really hard to say what though..
SIGSEGV 11
I think it's just a bug in DBD:mysql, I had the same issue and it's a
well documented problem. I can't see why SSL would have any effect, it's
just a protocol not a driver.
Gabriel Cadieux wrote:
after disabling SSL and downgrading DBD::mysql to 4.00.5 (from the buggy
4.00.7), i am happy to
-
From: Curtis Bruneau [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 08, 2008 9:45 AM
To: Gabriel Cadieux; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages
I think it's just a bug in DBD:mysql, I had the same issue and it's a
well documented
Ah ok, I was under the impression that it was integrated into 3.8.x but
it appears just the iCal aspect of it. I'll have to try it out, it looks
like it was updated for 3.8.x compatibility.
Emmanuel Lacour wrote:
On Fri, Sep 19, 2008 at 10:26:49AM -0400, Curtis Bruneau wrote:
I'm not sure
I'm not sure if this is the right place to ask... I'm currently using RT
3.8.1 and I was wondering if there is an extension to do very basic
calendering, ideally the display would be built into RT instead of
relying on an external iCal. Some of our service techs want to make a
basic event
For FastCGI, I changed my configuration to allow multiple processes so
other requests aren't getting queued up when big queries are hitting the
server. Without this setting the site was pretty slow to respond but
once the request got in it was fast. I've also changed the default idle
timeout
Looks like mod_perl2 isn't installed.
Curtis
Chris Nelson wrote:
I have been running a fresh install of RT 3.8.1 on Ubuntu 8.04. I've
made it successfully to the configuring of Apache2. I added this to
/etc/apache2/sites-enabled/000-default
#==Begin Added by CN for RT
You can check what the server is running by using telnet on port 80.
telnet localhost 80
HEAD / HTTP 1.0
It should respond with the server header and installed modules (usually).
In most apache/mod_perl installs it should be working as is. The files
to load it are in
to do with my virtual hosts then.
btw i did try to install libapache2-mod-perl2 but said it was already
installed.
going to try with fastcgi and see how i go
thanks for your help!
On Fri, 2008-09-12 at 14:44 +0100, Curtis Bruneau wrote:
You can check what the server is running
copy /opt/rt3/share/html/NoAuth/css/web2/layout.css to
/opt/rt3/local/html/NoAuth/css/web2 (assuming you are using the web2
layout)..
modify the div#logo area and remove the display: none; you may have to
force the display, not sure exactly I haven't tried changing it.
div#logo a {
Basically you need to make a database called 'test' which is somewhat
standard for mysql installations, these scripts will run a series of
tests like creating tables and trying different kinds of queries, it
wouldn't be a good idea to try it on a production database. Make sure
the user has
Basically looks like you need a VirtualHost entry with your outside
IP address. Since the default site is using a wildcard you can't on your
secondary site, You could remove default and have the following with
ServerName blah ServerAlias blah2 etc .. something along these lines ..
but
?
Curtis
Kenneth Crocker wrote:
Curtis,
Try removing those permissions from EVERYONE and UNPRIVILEGED to
PRIVILEGED only. Hope this helps.
Kenn
LBNL
On 8/20/2008 10:48 AM, Curtis Bruneau wrote:
Is there any way to not notify the sender when they don't have
permission? I don't mind
users get automatically created as 'unprivileged' users. That's what
we do and it works fine.
Kenn
LBNL
On 8/21/2008 7:04 AM, Curtis Bruneau wrote:
That's how my private queues are set up, but that doesn't prevent
spammers from trying every possible email address on my server, when
they do
users get automatically created as 'unprivileged' users. That's what
we do and it works fine.
Kenn
LBNL
On 8/21/2008 7:04 AM, Curtis Bruneau wrote:
That's how my private queues are set up, but that doesn't prevent
spammers from trying every possible email address on my server, when
they do
Is there any way to not notify the sender when they don't have permission? I
don't mind the root@ notification but spammers just hammer all our queues and
the closed ones don't have a spam filter on it .. so it causes tons of
backscatter (spoofed sender returns spam). All our public queues are
Alfred M. Szmidt wrote:
Hi!
How on earth does one use the rt-shredder utility? There is an example:
| rt-shredder --plugin 'Tickets=status,deleted;queue,general'
But according to `rt-shredder --plugin help-Tickets', queue, status
have been dropped infavour of queue:
| Arguments
In the Quick Search queue listing on RT at a Glance is there a way to
change the default status' that is searched? It individually shows
new/open/stalled and the queue link itself has all three.. I would like
to exclude stalled from the main link. I know I could achieve this
editing files but
The links in the content area are missing /CustomFields when you
navigate from the top menu in Configuration Global Custom Fields.
The top menu final link is ok just the ones in the content area.
MENU: /Admin/Global/CustomFields/Users.html
CONTENT: /Admin/Global/Users.html
This appears to be
Kevin Falcone wrote:
On Aug 14, 2008, at 1:46 PM, Curtis Bruneau wrote:
The links in the content area are missing /CustomFields when you
navigate from the top menu in Configuration Global Custom Fields.
The top menu final link is ok just the ones in the content area.
MENU: /Admin
Curtis Bruneau wrote:
Kevin Falcone wrote:
On Aug 14, 2008, at 1:46 PM, Curtis Bruneau wrote:
The links in the content area are missing /CustomFields when you
navigate from the top menu in Configuration Global Custom Fields.
The top menu final link is ok just the ones
Helmuth Ramirez wrote:
Hi everyone,
I just installed a fresh copy of 3.8 (new server). It is up and
running. I want to use the data in my existing 3.6.3 db on it. I
dumped and copied my db over to the new server, I restored it. Good so
far. I now want to update it to make sure its 3.8
I have a quick question regarding shrink_cgm_table.pl
The 'extra' records it deletes, will the system now take these into
account in 3.8.x in regards to deletes/etc? Basically does
shrink_cgm_table.pl only have to be ran once since RT will now take care
of the extra?
Also regarding shredder,
d tbsky wrote:
2008/8/8 Jean-Michel Barbet [EMAIL PROTECTED]:
d tbsky wrote:
hi:
it is a little fix.almost the same as 3.8.0. and utf8 fix is what
we need. so i don't need to tune mysql utf8 parameter.
After looking at the way the mysql update procedure works, I believe
it
Curtis Bruneau wrote:
d tbsky wrote:
2008/8/8 Jean-Michel Barbet [EMAIL PROTECTED]:
d tbsky wrote:
hi:
it is a little fix.almost the same as 3.8.0. and utf8 fix is what
we need. so i don't need to tune mysql utf8 parameter.
After looking
I need some suggestions, I have come to the conclusion that all utf8
collations don't do french properly, not like latin1 anyway. All accents
are seen as the same, while binary distinct they cannot be unique
indexed and sorting will recognize them as the same as well as queries
using any
Ruslan Zakirov wrote:
On Sat, Aug 9, 2008 at 12:20 AM, Curtis Bruneau [EMAIL PROTECTED] wrote:
I need some suggestions, I have come to the conclusion that all utf8
collations don't do french properly, not like latin1 anyway. All accents
are seen as the same, while binary distinct
Date: Thu, 07 Aug 2008 16:50:47 +0200
From: Jean-Michel Barbet [EMAIL PROTECTED]
Subject: Re: [rt-users] Rt at Glance and upgrade from 3.2.1 to 3.8.0
To: d tbsky [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain;
I'm just curious if the Indexes recommended by the old RTx-Shredder-0.07
documentation are still recommended, I would assume yes unless the
queries have changed. I know a few were added to the default schema, but
there's a couple others. I'm just wondering since the indexes can be
rather large
I'm trying to upgrade our RT instance. I was going through the
etc/initialdata and I noticed the 'Extract Subject Tag' action for
lib/RT/Action/ExtractSubjectTag.pm wasn't in the upgrade scripts for
ScripActions, also the related Scrip On transaction, add any tags in
the transaction's subject
I just tried the mentioned patch, it works much nicer, it uses around
165-220mb.
Curtis.
Ruslan Zakirov wrote:
Try attached patch.
On Tue, Jul 29, 2008 at 5:50 PM, Curtis Bruneau [EMAIL PROTECTED] wrote:
Is there any way to get etc/upgrade/shrink_cgm_table.pl to do it's thing
in pieces
Is there any way to get etc/upgrade/shrink_cgm_table.pl to do it's thing
in pieces? I believe we have many rows in the cgm table and it's causing
perl to take up to 2gb of memory eventually causing oom to invoke
killing mysql or simply just crashing before it can.
Thanks for your time,
Curtis
I'm having an issue with the mysql 4.0 - 4.1 conversion, the script
performs ok (i had to update my DBD::mysql) it generates the proper SQL,
I went a step further and merged each tables ALTER into two commands
(before-after) so our bigger tables didn't have to dump more then it
needs to (very
Curtis Bruneau wrote:
I'm having an issue with the mysql 4.0 - 4.1 conversion, the script
performs ok (i had to update my DBD::mysql) it generates the proper
SQL, I went a step further and merged each tables ALTER into two
commands (before-after) so our bigger tables didn't have to dump
Curtis Bruneau wrote:
Curtis Bruneau wrote:
I'm having an issue with the mysql 4.0 - 4.1 conversion, the script
performs ok (i had to update my DBD::mysql) it generates the proper
SQL, I went a step further and merged each tables ALTER into two
commands (before-after) so our bigger tables
from source. make testdeps
comes back fine, I attempted to upgrade to the latest versions for
modules that could be related to the db/query. The module versions are
also attached.
Thanks
Curtis Bruneau wrote:
Greetings everyone,
We're having an issue with several versions of RT that are all
1
245 Query SELECT * FROM Users WHERE id = '12'
Does anyone have any idea how to fix this? Is this suppose to happen?
Any kind of confirmation would be great.
Curtis
Curtis Bruneau wrote:
Just an update, I have reinstalled the machine in attempt to solve
this problem, I am using etch
Is there a way to explicitly turn off the standalone server during
install/compile? the previous versions didn't force it. I'm trying to
stay away from the extra perl modules as I don't believe I'll be using
it at all. I've tried various configure switches but it doesn't appear
to be
I'm not sure if this a common issue, from RT sites I have tried it seems
to have similar symptoms. Basically this is what happens, when you do a
search regardless of what criteria the Ticket/Display.html page attempts
do to a limitless query based on the same criteria, effectively loading
75 matches
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