[rt-users] Unowned tickets missing

Hi All, Hopefully a simple question. I'm running RT 3.6.5 with several queues. It came to my attention that it appears that the newest unowned tickets listing is shared among all queues. This is giving me the following problem: In queue X there are currently 2 tickets unowned. These tickets

[rt-users] highlight updated tickets

Ello, I'm looking for a possible way to make a ticket highlight when it has been last updated by anybody else then the owner. I Found ShowStatusInColor on the Wiki page, and it comes close to what I want but I could use some help finding the correct last updated by user in a ticket instead of

Re: [rt-users] 10 newest unowned tickets only seen by those who has theright toOwnticket

Tyler, The following is working for me on RT 3.6.5. I found it on the CustomizingWithCallbacks wiki page under the 'spam' link. You need to create a file named 'ModifySearch'. See info below. Cheers, Ton Using the Callback system: /local rt

Re: [rt-users] Since upgrading to 3.6.6 can only set owner of ticket tonobody

Geoff, Check your Perl module dependencies. I had the same problem and it turned out that perl-DBIx-SearchBuilder needed and update to the latest version. Download the src tar.gz and do a 'configure' 'make testdeps' to see if you are missing modules required. Regards, Ton -Original

[rt-users] custom perl modules directory

Hi all, I have a question regarding RT installation with a separate modules directory exclusive for RT. I currently configured CPAN to install modules in /opt/perl and make sure that the installing user has PERL5LIB configured to use that directory when installing RT. In the apache mod_perl

[rt-users] Slow GET_LOCK queries on merged tickets

Hi all, I managed to track down a problem with merged tickets being slow to display. I have enabled the slow queries log on Mysql (5.0.51a) and get the following in the log files. I searched over the RT list archives and I found note of setting low_priority_updates to 1 on mysql for this. This

[rt-users] Disable fulltext search on simple search

Hi all, I have a question regarding de fulltext search option on the simple search page. Is it possible to disable this feature there? The idea behind this is that I don't want a regular user searching the database like that. Currently if we do a fulltext search the RT server becomes

Re: [rt-users] HTML template correspondence

: maandag 15 september 2008 15:52 To: Hoogstraten, Ton Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] HTML template correspondence On Sep 15, 2008, at 9:48 AM, Hoogstraten, Ton wrote: Hi, I'm receiving requests from users if it is possible to have RT correspond in HTML

Re: [rt-users] HTML template correspondence (possible bug)

submitted. If I remove the 'ContentType: text/html' line from the Template all is ok and the system works normally again. See included attachment for the stack trace Regards, Ton From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: maandag 15 september 2008 17:00 To: Hoogstraten, Ton Cc

Re: [rt-users] No attachments when replying from the webinterface

Are you perhaps missing 'RT-Attach-Message: yes' at the top of your template? I think you need to have attachment sent from the web interface. Regards, Ton -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joop Sent: dinsdag 16 september 2008 13:22 To:

[rt-users] rt-shredder out of memory

Hi All, Due to my own fault I ended up with some tickets that have a mailloop in the history. Now I'm trying to remove one of those tickets with the rt-shredder utility on a test system. Rt-shredder starts the transaction and I can see the backup sql file growing and messages are being logged

[rt-users] Approval RT 3.8.2 system approver not specified

I'm currently testing the approval system in RT 3.8.2 In the Gerneral queue I've created a template that creates a ticket of type approval in the ___approval queue. This is working properly and I can see the ticket in the approval list and can approve/reject it. When I approve the approval

[rt-users] bypassing the ACL

Hi, I'm looking at a point of conflict that I'm having with myself and RT. I made an option that makes it easy and quick to create a DependsOn ticket in queues where users have SeeQueue/CreateTicket permission for. People like to call them SubTickets here. Now the problem is if they don't have

Re: [rt-users] Creating Group and giving Rights.

JJussi, If I look at the code quickly I'd say you need $principal there you defined with RT::Principal. Please correct me if I'm wrong. Cheers, Ton -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of JJussi

[rt-users] Link to existing attachment

Hi, I want to try and prevent creating duplicate attachments in a workflow. Is it possible to link an existing attachment in the database to a different transaction from a new or other ticket without adding the same attachement again? For viewing it looks like a user requires showticket or