a reasonable approach or have
I somehow overlooked the right way to handle this?
(RT3.8.1 on NetBSD 3.1 if it matters)
Thanks,
John Hascall
Network Infrastructure
Iowa State Univ
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John Hascall wrote:
The rt command line client was just choking on the
HTTP 302 redirect (to pubcookie for the external auth).
What I ended up doing was creating a clone of the
apache virtual host config for the rt tree with a
non-pubcookied version with access restricted to 127.0.0.1
SELECT COUNT(main.id) AS id,
Users_2.Name AS col1
FROM Tickets main
LEFT JOIN Users Users_2 ON ( Users_2.id = main.Owner )
LEFT JOIN Users Users_1 ON ( Users_1.id = main.Owner )
WHERE (main.Status != 'deleted')
AND (main.Status = 'resolved' AND main.Queue = '5')
AND
---
John Hascall, j...@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication Directory Services)
IT Services, The Iowa State University of Science and Technology
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http
In an external perl script, given a ticket object,
how would I enumerate the names and values of
the (queue-specific) custom fields attached to that ticket?
Many thanks for any pointers!
John
PS, I tried looking around the wiki, but I didn't see anuthing relevant.
On Mon, Mar 01, 2010 at 06:58:09AM +, Kobus Bensch - Networker wrote:
Why is this rubbish allowed on here?
It's off-topic.
Well, if I had 55 wives I'd definitely need RT for the Honey Do list! :)
John
PS, yes, I know the mainstream church doesn't do the plural thing any more.
Is it possible to forward a ticket (including any custom fields)
out of RT via email?
Thanks,
John
---
John Hascall, j...@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication Directory Services
---
John Hascall, j...@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication Directory Services)
IT Services, The Iowa State University of Science and Technology
Hello,
I have the requirements to not send
, but I'm wondering
if anyone has any more concrete experience.
Thanks,
John
---
John Hascall, j...@iastate.edu
Team Lead, NIADS (Network Infrastructure, Authentication Directory Services)
IT Services, The Iowa State
Wagner Pereira wrote:
My 'easy' question is: what this 1; does at the final? What is its
utility? I don't remember if I had put it there or RT came with it by
default.
1;
All good Perl modules have this as the exit code/value at the end.
More specifically, if I may quote from
If, in the custom action for the On Create scrip of queue A,
I resolve the ticket and change the queue to B, which runs?
? The On Resolve scrip for queue A
? The On Resolve scrip for queue B
? Both
? Neither
? It depends on the order of the resolve and the close
in the 'On Create'
I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.
Now I've been asked that under certain circumstances,
determined by what it finds/doesn't find in the email,
this scrip also send an email (to the requestor as
well as possibly to
On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote:
I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.
Now I've been asked that under certain circumstances,
determined by what it finds/doesn't find
On Mon, Jan 16, 2012 at 19:19, John Hascall j...@iastate.edu wrote:
On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote:
I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.
Now I've been asked that under
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