Hi,
i was trying to create a scip that trys to set the DueDate/Priority to a
ticket each time you change the ticket from queue.
Ex:
Ticket #001
Queue1: Test (priority default:1 / duedate default:1)
Ticket moved to Queue2 (priority default:5 / duedate default:3)
when moved, ticket still with
Hi to all,
I want to know if someone have a scrip that make a ticket get the priority
and duedate from the queue is moving to.
ej.
Ticket#001 in queue#1 with duedate 1/priority 3
Ticket#001 have now a dudedate1 and priority 3
when the Ticket#001 is moved to queue#2 with duedate 3 / priority 1
Thanks, I will try to generate,
On Mon, Nov 2, 2009 at 9:15 AM, Emmanuel Lacour elac...@easter-eggs.comwrote:
On Wed, Oct 28, 2009 at 09:02:09AM -0400, Juan N. DLC wrote:
Hi to all,
I want to know if someone have a scrip that make a ticket get the
priority
and duedate from the queue
I can't get this to work. Coould you give me a hand?
thanks
On Mon, Nov 2, 2009 at 9:15 AM, Emmanuel Lacour elac...@easter-eggs.comwrote:
On Wed, Oct 28, 2009 at 09:02:09AM -0400, Juan N. DLC wrote:
Hi to all,
I want to know if someone have a scrip that make a ticket get the
priority
Hi,
Is it possible to have a scrip to modify the due date priority of a ticket
each time is moved from queue to queue?
Thanks
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
;
$ticket-SetOwner(10, 'Force');
return 1;
Just modify it to change the ticket fields you want change and that should
do it.
Hope this helps.
Kenn
LBNL
On 12/16/2009 6:45 AM, Juan N. DLC wrote:
Hi,
Is it possible to have a scrip to modify the due date priority of a
ticket each
Hi guys, I need some help or advise. I have my RT to receive emails and send
it to an specific queue and it sends a replay to the author(sender) but I
have a server monitoring application that sends emails when something is
off. I want my rt to NOT send a replay to that email due to the monitoring
Hi,
For some time I’m looking for a scrip that update the DueDate for the ticket
when OnQueueChange action. I have like 13 queues all with different
DueDates. I found this scrip for UpdatePriority:
http://wiki.bestpractical.com/view/UpdatePriority and I was trying to
modify It for my need but
Hi,
For some time I’m looking for a scrip that update the DueDate for the
ticket when OnQueueChange action. I have like 13 queues all with different
DueDates. I found this scrip for UpdatePriority:
http://wiki.bestpractical.com/view/UpdatePriority and I was trying to
modify It for my
Where did you pont you'r new logo?
On Fri, May 28, 2010 at 3:56 PM, Troy Knabe kn...@4j.lane.edu wrote:
So I am following this doc: http://wiki.bestpractical.com/view/ChangeLogo
But I cannot seem to get the new logo to display. I am running 3.8.8.
I am running under the assumption that I
Hi,
For some reazon my RT is sending the emails when any action is configured
with 4 hours of difference from the real time.
from GUI:
Dates https://srthr31/Ticket/ModifyDates.html?id=1934 Created: Wed Jun 02
14:10:24 2010
from email sent:
Created On: 2010-06-02 18:10:24
Any configuration
Hi,
For some reazon my RT is sending the emails when any action is configured
with 4 hours of difference from the real time.
from GUI:
Dates https://srthr31/Ticket/ModifyDates.html?id=1934 Created: Wed Jun 02
14:10:24 2010
from email sent:
Created On: 2010-06-02 18:10:24
In MySQL - the ticket
Hi,
For some reason my RT is sending the emails when any action is configured
with 4 hours of difference from the real time.
from GUI:
Dates https://srthr31/Ticket/ModifyDates.html?id=1934 Created: Wed Jun 02
14:10:24 2010
from email sent:
Created On: 2010-06-02 18:10:24
In MySQL - the ticket
Hi,
In my RT_SiteConfig.pm i have this:
# Time Zone:
Set($Timezone , 'America/Puerto_Rico');
On Wed, Jun 2, 2010 at 3:31 PM, Stefan Hornburg (Racke) ra...@linuxia.dewrote:
On 06/02/2010 08:13 PM, Juan N. DLC wrote:
Hi,
For some reazon my RT is sending the emails when any action
yes, that is the problem I'm having. Any thoughts?
On Wed, Jun 2, 2010 at 3:43 PM, Stefan Hornburg (Racke) ra...@linuxia.dewrote:
On 06/02/2010 09:39 PM, Juan N. DLC wrote:
Hi,
I have this in my RT_SiteConfig.pm
# Time Zone:
Set($Timezone , 'America/Puerto_Rico');
OK, so the times
:
On 06/02/2010 09:46 PM, Juan N. DLC wrote:
yes, that is the problem I'm having. Any thoughts?
Which distribution do you run? What is the output of date +%Z?
Regards
Racke
--
LinuXia Systems = http://www.linuxia.de/
Expert Interchange Consulting and System Administration
:01CB0293]
On Wed, Jun 2, 2010 at 4:27 PM, Stefan Hornburg (Racke) ra...@linuxia.dewrote:
On 06/02/2010 10:17 PM, Juan N. DLC wrote:
Racke,
we...@srthr31:~$ /bin/date +%Z
AST
That should be the correct timezone for Puerto Rico (GMT - 4). Do you have
the
same problem sending email
*From:* Juan N. DLC juann@gmail.com
*Sent:* Wednesday, June 02, 2010 12:39 PM
*To:* RT-Users@lists.bestpractical.com
*Subject:* Re: [rt-users] RT email time
I'm using postfix from box and relay with domain ms-exchange server.
i did a sendmail test to my email and checked the Internet headers
, Jun 2, 2010 at 10:02 PM, Juan N. DLC juann@gmail.com wrote:
Jason,
Thank you for the input I will try this and give update later.
On Wed, Jun 2, 2010 at 5:07 PM, Jason Maderios jmader...@kpu.net wrote:
Juan,
Time is a pain - Generally I do the following and it works well.
1. Set
Maderios jmader...@kpu.net wrote:
Juan,
I believe that is correct behavior - Have you set the TZ in RT_Siteconfig?
Example:
Set($Timezone , 'America/Anchorage')
Regards,
Jason Maderios
*From:* Juan N. DLC juann@gmail.com
*Sent:* Thursday, June 03, 2010 5:48 AM
*To:* RT-Users
in the
database.
--
James
On Thu, Jun 3, 2010 at 10:19 AM, Juan N. DLC juann@gmail.com wrote:
Yes, I do have the TZ configured in my RT_SiteConfig.pm
# Time Zone:
Set($Timezone , 'America/Puerto_Rico');
LIke I said, the GUI time is working fine, the problem is MySQL, when
creating
AM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Jun 09, 2010 at 09:01:34AM -0400, Juan N. DLC wrote:
So then, there is no way to change this? other than move my server
local time 4 hours behind
the real time? That would affect the RT GUI too.
Juan
As James correctly stated
OK, so what will be the best approach to resolve my issue?
On Wed, Jun 9, 2010 at 11:53 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Jun 09, 2010 at 11:31:28AM -0400, Juan N. DLC wrote:
For correction, I'm not trying to tdo queries to my RT DB, my problem
is that for some
I think you may look at your system log files. My RT is running in Ubuntu
and every login is writen in my syslog file.
On Mon, Jun 14, 2010 at 10:57 AM, Max McGrath mmcgr...@carthage.edu wrote:
Hi all -
We have students that work our help desk and the manager of the desk would
like to be
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