[rt-users] RT Custom Field validation

to validate if that store # inputted exist in the values name list on the backend. Anybody know of a script or extension that can do this? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. ___ http://lists.bestpractical.com/cgi

[rt-users] Simple Search and Custome Field

Is there a way to allow simple search to also search custom fields? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

[rt-users] Auto fill adminCC with an email address on ticket create.

everytime I open a ticket. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

Re: [rt-users] Auto fill adminCC with an email address on ticket create.

Basically every ticket that is created I want RT to automatically send a copy of that ticket via email to a specific email address. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Jerrad Pierce [mailto:jpie

[rt-users] Custom Field mandatory text

Is there a way to hide custom fields nasty red font and text that says mandatory? I want the input to be mandatory but I don't want it to visually say it underneath the custom field. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc

[rt-users] Hide The RT System itself in History

Is there a way to hide or not show in the RT history The RT System itself makes history look messy. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Hide The RT System itself in History

Thanks, That helped and made the history look so much better than before. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Kenneth Marshall [mailto:k...@rice.edu] Sent: Tuesday, January 26, 2010 12:24 PM To: Michael Neuschafer Cc

[rt-users] Custom Field Validation

Does anybody understand or have more information on Custom field validation? What is (?#mandatory) Can I modify this to cross reference the data inputted? Like look for certain numbers? Like validate numbers entered 1-100 anything past that do not create ticket? Thanks, Michael

[rt-users] Make requester field blank on opening a ticket

Is there a way to make requester field blank on opening a ticket. When I go and create a ticket my email addy is in the requester field. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http

Re: [rt-users] Make requester field blank on opening a ticket

/EmailInput, Name = 'Requestors', Size = '40', Default = $ARGS{Requestors} || $session{CurrentUser}-EmailAddress /td /tr Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Ruslan Zakirov

[rt-users] CallBack for Requester field to be Blank?

Is there a callback to make Requester field blank on creating a ticket? I don't like having it prefilled with current user email address. Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http

Re: [rt-users] Make requester field blank on opening a ticket

Thanks a bunch. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Thursday, January 28, 2010 10:43 AM To: Michael Neuschafer Cc: RT-Users@lists.bestpractical.com Subject: Re

[rt-users] On Ticket Create set Status to OPEN

Does anybody know of a script or callbacks that can do this, when creating a ticket the status it automatically set to open? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http

[rt-users] Painless way to install Asset tracker to RT 3.8

Does anybody have good instructions on how to install Asset tracker on an RT 3.8? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] Asset Tracker error group rt3 doesnt exist.

:1466: result: not found configure:1651: creating ./config.status Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Asset Tracker error group rt3 doesnt exist.

] Error 255 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: Joop [mailto:joopvandew...@mococo.nl] Sent: Tuesday, February 02, 2010 11:27 PM To: Michael Neuschafer Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Asset Tracker error group rt3

[rt-users] Expand Toolbar stopped working

Hey, I have a user here that is trying to add a comment into a message in a ticket and the Expanded Toolbar in the message box has disappeared. Has anybody experience this in IE 8? It works in firefox but its stopped wowkring in IE 8. Is it java base? Thanks, Michael Neuschafer PC

[rt-users] subject field in the ticket mandatory

Does anybody know how to make subject field in the ticket mandatory? Is there a call back or any way of doing this? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com

[rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.

, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT

Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.

this plugin will disable PriorityAsstring #Set(@Plugins, qw(RT::Extension::SearchResults::XLS)); Set(@Active_MakeClicky, qw(short_ticket_link markup_fedex)); #Set(@Plugins,(qw(RT::Extension::MandatorySubject))); 1; Michael Neuschafer PC Support Specialist National Stores Inc. -Original

Re: [rt-users] RT::Extension::PriorityAsString stops working when adding another PLugin.

I already resolved it, Thanks though I appreciate the help. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: Brenner, Martin [mailto:martin.bren...@whitfieldschool.org] Sent: Friday, February 12, 2010 11:58 AM To: Michael Neuschafer Cc: Joop van de

[rt-users] Creating Ticket sets Status to Open

Anybody know how to make new tickets automatically set Status to Open on creation of ticket? Is there a callback or extension that can do this? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150

[rt-users] RT Apache memory leak. any examples of MPM settings?

MaxSpareThreads 100 ThreadLimit 64 ThreadsPerChild 25 MaxRequestsPerChild 1500 /IfModule Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi

Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

Apache version 2.2.12 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19, 2010 10:49 AM To: rt-users

Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

Well, when I restart apache my memory and swap drops down. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19

Re: [rt-users] RT Apache memory leak. any examples of MPM settings?

RT 3.8.6, I just thought it was the MPM Settings, with maxrequestperchild or threadlimit. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf

[rt-users] Query Builder not showing result

. Queue = 'Help Desk Corp.' AND Queue = 'Projects - Corp.' AND Created '2010-02-14' AND Created '2010-03-02' Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended

Re: [rt-users] Query Builder not showing result - Email found in subject

Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Monday, March 01, 2010 12:39 PM To: Michael Neuschafer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users

[rt-users] Asset Tracker not installing. please help.

. Created the AssetTracker.pm Then I do a : o...@vmsvr13:~/1.2.4b1# cd /opt/rt3 r...@vmsvr13:/opt/rt3# make install make: *** No rule to make target `install'. Stop. There is no files in the root of rt3 but folder. Was there a file that was suppose to be created? Michael Neuschafer PC

Re: [rt-users] Asset Tracker not installing. please help.

/usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627, SCHEMA line 78. make: *** [initdb] Error 255 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun

[rt-users] Click on Asset Types in Asset tracker ACLEquivalenceObjects error

? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information

Re: [rt-users] Click on Asset Types in Asset tracker ACLEquivalenceObjects error

Thing is I don't even have a /opt/rt3/local/lib/RTx/AssetTracker/System.pm , I don't even have a RTx in the lib directory. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users

[rt-users] Asset Tracker Creating ACl error

/local/sbin//at-setup-database line 412, SCHEMA line 78. (/opt/rt3/lib/RT.pm:377) Can't call method GrantRight on an undefined value at /opt/rt3/local/sbin//at-setup-database line 412, SCHEMA line 78. make: *** [initdb] Error 255 Michael Neuschafer PC Support Specialist National Stores Inc