Hi!
we want to upgrade our RT from 3.8.7 to 4.2.6
and we want to migrate from mysql to postgresql.
Is it possible to combine these 2 steps, or is
it better to first upgrade the RT and in a second step
migrate to postgresql?
best regards!
Sven
--
RT Training - Boston, September 9-10
Hello!
we will upgrade soon our RT from 3.8.7 to 4.2.9, and
I would like to initially set the preference
for Theme on System default (in our case now rudder)
I found that the Preferences are stored in the DB in the table
Attributes with the Name Pref-RT::System-1, but is there a way
to
Hi!
I've continued testing
- Ursprüngliche Mail -
My second question I started on my RT4.2.9 test instance (filled with
my 30GB production db) the rt-validator and first It proceed quickly
but now it slows down (in progress, runtime now 20h)
..
- Could I speedup the process (make an
, Sternberger, Sven sven.sternber...@desy.de
mailto:sven.sternber...@desy.de wrote:
Hello!
we will upgrade soon our RT from 3.8.7 to 4.2.9, and
I would like to initially set the preference
for Theme on System default (in our case now rudder)
I found
Hello!
first look at
http://www.linuxatemyram.com/
then look at the configuration of your DB Server, the webserver don't
need so much memory. For mysql the parameter is innodb_buffer_pool_size
And size equal speed
and 1GB is is not a lot of memory today
regards!
Sven
-
Hi!
- Ursprüngliche Mail -
Von: k...@rice.edu
on message details. I do not understand what you mean by:
if the mail is originated
by the RT, we will reroute the mail to the mailadresses of the queue members.
This gives you simple way to send mail from queue_a to all members of
Hello!
we migrated from 3.8.7 to 4.2.9 and see that the way RT handles
email adresses from queues changed.
In 3.8.7 a a mail address was removed when there was match with the
RTAddressRegexp or the the address was configured in the
queue.
This still happen in 4.2.9 but now the outgoing mail
is
The problem is a entry in Links with the Target NULL
so delete from Links where Target is NULL;
helped
- Ursprüngliche Mail -
Von: Sternberger, Sven sven.sternber...@desy.de
An: rt-users rt-users@lists.bestpractical.com
Gesendet: Montag, 9. Februar 2015 15:16:46
Betreff: [rt-users
:
* In incomming emails, the queue email adress is removed.
* I can create a ticket in the WebUI set the requestor/cc/admincc to a RT
mail address.
* My procmail recipes prevents RT loops but send the mail to the queue staff
regards!
Sven
- Ursprüngliche Mail -
Von: Sternberger, Sven
Hello!
I want to modify the SendEmail.pm module, to disable the
check for RTAdresses, so we want to send emails
even if RT thinks they are RT email adresses.
I would copy the file SendEmail.pm to SendEmail_Local.pm and remove
these lines
$self-RecipientFilter(
Callback = sub {
Hello!
i have a cron job which purges deleted tickets if they are older than 6 month.
this worked for quite a long time but for a week I get an error message
Tickets will be deleted nevertheless. I also ran rt-validator.
Message:
Couldn't wipeout object: Can't call method IsLocal on an undefined
Hi!
this sounds good but I can't find it in the UI. Your are probably not referring
the rt-email-group-admin command and a static configuration.
regards!
Sven
Von: Alex Peters a...@peters.net
For posterity, RT v4.2.10 introduces the ability to add groups as requestors.
If
I
into the create page?
regards!
Sven
Von: Sternberger, Sven sven.sternber...@desy.de
An: rt-users@lists.bestpractical.com
CC: Alex Peters a...@peters.net
Gesendet: Montag, 2. März 2015 10:37:59
Betreff: Re: [rt-users] RT customize SendEmail.pm
Hi!
this sounds good but I can't find it in the UI. Your
Hello!
- Ursprüngliche Mail -
Von: k...@rice.edu
That sounds like a really, really bad idea. This is a great way to start
a mail loop, having a program Email itself. Why are you trying to do this?
all emails to RT will be filtered with procmail, if the mail is originated
by the RT, we
Hi!
a simple way is to use the commandline interface
/opt/rt4/bin/rt ls -t user
- gives you a list of all user
/opt/rt4/bin/rt show user/123456
- gives you all information about user with the id 123456
the interface utilize the rest interface, which is much easier
to use than the perl api
Hello!
I have again the problem that RT from time to time has problems to send mails.
But in the logs I have a new error message
Scrip Prepare 158 died. - panic: attempt to copy freed scalar 7f89fe68dc08 to
7f8a641ca550 at /usr/local/share/perl/5.18.2/Devel/StackTrace.pm line 59
any ideas?
Hello!
I use RT4.2.11 on Ubuntu14.04
since a week I notice that mail occasionally is not sended by notify scrips.
They are also not in the history and in the log I see
Sep 28 13:40:40 rthost RT: [16910] Scrip Prepare 483 died. - Can't locate
object method "" via package "RT::Action::Notify"
Hello!
I have an really ugly bug and I can't find the reason.
The bug is: From time to time (once a week). For 5-15sec RT dont send mails
created by scrips. This could strike one but also several emails.
I see in the logs lines like:
RT: [14868] Use of uninitialized value in method with known
Hello!
>From time to time I purge unused accounts in the RT database with shredder.
Suddenly it starts to throw "bizarre" exceptions. Now I can't purge any
accounts.
root@rt:~# /opt/rt4/sbin/rt-shredder --force --plugin
rds!
Sven
- Ursprüngliche Mail -
> Von: "Shawn M Moore" <sh...@bestpractical.com>
> An: "Sternberger, Sven" <sven.sternber...@desy.de>
> CC: "rt-users" <rt-users@lists.bestpractical.com>
> Gesendet: Montag, 21. November 2016 17:1
Hello!
I now changed some things. I switched to perl 5.24 (perlbrew) and I updated to
4.2.13
but the problem is still the same
Dec 1 12:27:40 rt- RT: [5776] Ticket 699881 created in queue 'it-' by
it-x...@desy.de
Dec 1 12:27:40 rt- RT: [5776] Redundant argument in sprintf at
forgot the attachment
- Ursprüngliche Mail -
> Von: "Sternberger, Sven" <sven.sternber...@desy.de>
> An: "rt-users" <rt-users@lists.bestpractical.com>
> Gesendet: Montag, 5. Dezember 2016 09:40:25
> Betreff: Re: [rt-users] Lost emails!
> H
:Base->_ImportOverlays();"
which is maybe not a good idea to have it in SendEmail_Local.pm file?
Now I have only the header and the method I've changed in SendEmail_Local.pm.
best regards!
Sven
- Ursprüngliche Mail -
> Von: "Sternberger, Sven" <sven.sternber...@desy.d
Just for the records, the problem was that I copied
SendEmail.pm to SendEmail_Local.pm. In the "Local" copy
I made my customization.
This is not a good idea because at the end of
SendEmail.pm you find "RT::Base->_ImportOverlays();"
so I gues this triggered an endless loop which most
of the time
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