Hi!
we want to upgrade our RT from 3.8.7 to 4.2.6
and we want to migrate from mysql to postgresql.
Is it possible to combine these 2 steps, or is
it better to first upgrade the RT and in a second step
migrate to postgresql?
best regards!
Sven
--
RT Training - Boston, September 9-10
http://best
Hello!
we will upgrade soon our RT from 3.8.7 to 4.2.9, and
I would like to initially set the preference
for Theme on System default (in our case now rudder)
I found that the Preferences are stored in the DB in the table
Attributes with the Name Pref-RT::System-1, but is there a way
to override
hello!
I'm in the process to migrate from 3.8.7. to 4.2.9
and I change the Server at the same time. Till now
the tests worked like a charm
Now I want to test if we could clean up the data
in this procedure.
We want to use
- shrink_cgm_table.pl
- shrink_transactions_table.pl
- rt-validator
My f
Hi!
I've continued testing
- Ursprüngliche Mail -
> My second question I started on my RT4.2.9 test instance (filled with
> my 30GB production db) the rt-validator and first It proceed quickly
> but now it slows down (in progress, runtime now 20h)
..
> - Could I speedup the process (make
t-attributes-editor.html
>
> Am 12.12.2014 um 13:10 schrieb Alex Peters:
> > The sbin/rt-preferences-viewer script will at least let you view
> > non-default user preferences, but not let you change them. I personally
> > don't know of any way to pr
Hello!
first look at
http://www.linuxatemyram.com/
then look at the configuration of your DB Server, the webserver don't
need so much memory. For mysql the parameter is innodb_buffer_pool_size
And size equal speed
and 1GB is is not a lot of memory today
regards!
Sven
- Urspr
Hello!
we migrated from 3.8.7 to 4.2.9 and see that the way RT handles
email adresses from queues changed.
In 3.8.7 a a mail address was removed when there was match with the
RTAddressRegexp or the the address was configured in the
queue.
This still happen in 4.2.9 but now the outgoing mail
is
Hello!
I want to modify the SendEmail.pm module, to disable the
check for RTAdresses, so we want to send emails
even if RT thinks they are RT email adresses.
I would copy the file SendEmail.pm to "SendEmail_Local.pm" and remove
these lines
$self->RecipientFilter(
Callback => sub {
Hello!
- Ursprüngliche Mail -
> Von: k...@rice.edu
> That sounds like a really, really bad idea. This is a great way to start
> a mail loop, having a program Email itself. Why are you trying to do this?
all emails to RT will be filtered with procmail, if the mail is originated
by the RT,
Hi!
a simple way is to use the commandline interface
/opt/rt4/bin/rt ls -t user
- gives you a list of all user
/opt/rt4/bin/rt show user/123456
- gives you all information about user with the id 123456
the interface utilize the rest interface, which is much easier
to use than the perl api (IMHO
Hi!
- Ursprüngliche Mail -
> Von: k...@rice.edu
> on message details. I do not understand what you mean by:
>
>> if the mail is originated
>> by the RT, we will reroute the mail to the mailadresses of the queue members.
>> This gives you simple way to send mail from queue_a to all members
Hello!
i have a cron job which purges deleted tickets if they are older than 6 month.
this worked for quite a long time but for a week I get an error message
Tickets will be deleted nevertheless. I also ran rt-validator.
Message:
Couldn't wipeout object: Can't call method "IsLocal" on an undefine
The problem is a entry in "Links" with the "Target" NULL
so "delete from Links where Target is NULL;"
helped
- Ursprüngliche Mail -
> Von: "Sternberger, Sven"
> An: "rt-users"
> Gesendet: Montag, 9. Februar 2015 15:16:46
>
:
* In incomming emails, the queue email adress is removed.
* I can create a ticket in the WebUI set the requestor/cc/admincc to a "RT"
mail address.
* My procmail recipes prevents RT loops but send the mail to the queue staff
regards!
Sven
- Ursprüngliche Mail -
> Von: "
Hi!
this sounds good but I can't find it in the UI. Your are probably not referring
the "rt-email-group-admin" command and a static configuration.
regards!
Sven
> Von: "Alex Peters"
> For posterity, RT v4.2.10 introduces the ability to add groups as requestors.
> If
> I understand this
create page?
regards!
Sven
> Von: "Sternberger, Sven"
> An: rt-users@lists.bestpractical.com
> CC: "Alex Peters"
> Gesendet: Montag, 2. März 2015 10:37:59
> Betreff: Re: [rt-users] RT customize SendEmail.pm
> Hi!
> this sounds good but I can&#
Hello!
I use RT4.2.11 on Ubuntu14.04
since a week I notice that mail occasionally is not sended by notify scrips.
They are also not in the history and in the log I see
Sep 28 13:40:40 rthost RT: [16910] Scrip Prepare 483 died. - Can't locate
object method "" via package "RT::Action::Notify" a
Hello!
I have again the problem that RT from time to time has problems to send mails.
But in the logs I have a new error message
Scrip Prepare 158 died. - panic: attempt to copy freed scalar 7f89fe68dc08 to
7f8a641ca550 at /usr/local/share/perl/5.18.2/Devel/StackTrace.pm line 59
any ideas?
ME
Hello!
>From time to time I purge unused accounts in the RT database with shredder.
Suddenly it starts to throw "bizarre" exceptions. Now I can't purge any
accounts.
root@rt:~# /opt/rt4/sbin/rt-shredder --force --plugin
"Users=no_tickets,1;status,any;replace_relations,Nobody;limit,3;member_of,u
Hello!
I have an really ugly bug and I can't find the reason.
The bug is: From time to time (once a week). For 5-15sec RT dont send mails
created by scrips. This could strike one but also several emails.
I see in the logs lines like:
RT: [14868] Use of uninitialized value in method with known
Hello!
I wrote now several time to the list but it seems that our
problem ist to "special"
So sometimes RT don't send emails. If I look in the logs I see
lines like:
Nov 17 16:20:48 myrtsys RT: [9992] Scrip Prepare 88 died. - Can't locate object
method "" via package "MIME::Head" at
/opt/rt4/s
rds!
Sven
- Ursprüngliche Mail -
> Von: "Shawn M Moore"
> An: "Sternberger, Sven"
> CC: "rt-users"
> Gesendet: Montag, 21. November 2016 17:10:01
> Betreff: Re: [rt-users] Lost emails!
>> On Nov 21, 2016, at 06:12, Sternberger, S
Hello!
I now changed some things. I switched to perl 5.24 (perlbrew) and I updated to
4.2.13
but the problem is still the same
Dec 1 12:27:40 rt- RT: [5776] Ticket 699881 created in queue 'it-' by
it-x...@desy.de
Dec 1 12:27:40 rt- RT: [5776] Redundant argument in sprintf at
/opt
t;RT::Base->_ImportOverlays();"
which is maybe not a good idea to have it in SendEmail_Local.pm file?
Now I have only the header and the method I've changed in SendEmail_Local.pm.
best regards!
Sven
- Ursprüngliche Mail -----
> Von: "Sternberger, Sven"
> An: "rt-user
forgot the attachment
- Ursprüngliche Mail -
> Von: "Sternberger, Sven"
> An: "rt-users"
> Gesendet: Montag, 5. Dezember 2016 09:40:25
> Betreff: Re: [rt-users] Lost emails!
> Hello!
>
> it would be very helpful if somebody could look at
Just for the records, the problem was that I copied
SendEmail.pm to SendEmail_Local.pm. In the "Local" copy
I made my customization.
This is not a good idea because at the end of
SendEmail.pm you find "RT::Base->_ImportOverlays();"
so I gues this triggered an endless loop which most
of the time
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